Solved Cannot Remove Ad's by 'Notification' / 'Advertising Support'

[TwinHeadedEagle]

Then, this is nothing else than compromised router. Try to reset it again.

 

[JayneCobbs]

No luck. reset it again and still have those ads.

Note: my previous post was using a university wide wireless network. If I log in from there I still have the ads.

The computers my wife and my son are using at home are connected to the same router, one on hard line one on wireless. These do not suffer from the same problem.

 

[TwinHeadedEagle]

Can you install Adblock? Tell me does ads still appear?

 

[JayneCobbs]

Installed adblock, now I cannot see the ads themselves but the layout of most pages is screwed up due to empty space for the now blocked ads (see attached). Still this is a definite improvement.

I was thinking about nuking the pc and reinstalling OS, but I would rather avoid doing it. If I simply remove Chrome and use a different browser (Opera) am I safe? Can I do banking, use credit cards etc?

 

[TwinHeadedEagle]

https://support.google.com/chrome/answer/95582?hl=en

Try emptying Chrome cache.

 

[JayneCobbs]

Done, ads, or rather clocked ads remain.

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[JayneCobbs]

Done, logs attached.

 

[JayneCobbs]

Am I safe if I remove Chrome from my computer? I have been using Opera all day today and it was smooth wonderful ad free cruising.

 

[TwinHeadedEagle]

Yes, you can do it

Tell me is everything ok now?

 

[JayneCobbs]

Without Chrome all is fine. If that is all there is to it then I just change browsers and be done with it. In any case thank you for your tireless efforts. Have a cold one on me (check your tip jar).

 

[TwinHeadedEagle]

Thanks. Yes, your account in Chrome is probably infected and it keeps re-syncing ads back. If you like Opera, then stick with it



Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:
​

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.
• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:
​

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.​

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:
​

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

CryptoPrevent - to secure yourself from very severe CryptoLocker infection.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

FiheHippo.com Update Checker - to keep your programs up-to-date.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:​

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle