SOLVED Cannot remove Go Save

Discussion in 'Malware Removal Assistance For Windows' started by dezus, Sep 19, 2014.

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  1. dezus

    dezus New Member

    Sep 19, 2014
    3
    0
    Operating System:
    Windows 7
    Are you using a 32-bit or 64-bit operating system?:
    64-bit (x64)
    Infection date and initial symptoms:
    17-09-2014 - pop-ups, system resource hogging
    Current issues and symptoms:
    pop-ups, system resource hogging
    Steps taken in order to remove the infection:
    adaware, malwarebytes, JRT, Superantispyware, Spybot, AVG
    Hi there, I'm having the gosave problem that appears to be going around - nothing seems to get rid of it. Have attached a FRST logfile if anyone can please help it would be greatly appreciated.
     

    Attached Files:

  2. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,291
    2,623
    Malware Removal, Gaming
    Windows 7
    ESET
    Hello,



    They call me TwinHeadedEagle around here, and I'll be working with you.



    Before we start please read and note the following:
    • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
    • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
    • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
    • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
    • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
    • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
    • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
    • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
    • Please attach all report using [​IMG] button below. Doing this, you make it easier for me to analyze and fix your problem.
    • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
    • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.


    We have a lot of work to do, so take your time ;)



    [​IMG] Multiple Resident Protection warning!

    Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:
    • AVG AntiVirus Free Edition 2015
    • Ad-Aware Antivirus

    Uninstallation procedure:
    • Press the [​IMG] + R on your keyboard at the same time. Type appwiz.cpl and click OK.
    • Search for each uninstalled entry, right-click it and select Uninstall.
    This should be done until any other steps will be taken.




    [​IMG] SpyBot S&D Warning

    MVPS.org is no longer recommending SpyBot S&D due to very poor testing results (scroll down and read under Freeware Antispyware Products).
    My advice is to get rid of this program. To do so:
    • Press the [​IMG] + R on your keyboard at the same time. Type appwiz.cpl and click OK.
    • Search for SpyBot, right-click the entry and click Uninstall.

    This is optional, but please consider it.




    [​IMG] Uninstall some programs

    We need to uninstall some programs.
    • Press the [​IMG] + R on your keyboard at the same time. Type appwiz.cpl and click OK.
    • Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
    The list of programs to uninstall:
    • CutePDF Editor Toolbar Updater
    • IObit Apps Toolbar v9.7
    • Advanced SystemCare 7
    • IObit Malware Fighter
    • IObit Uninstaller
    • Smart Defrag 3
    After completing uninstalls, please manually reboot your machine!

    Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.




    [​IMG] Fix with Farbar Recovery Scan Tool

    [​IMG] This fix was created for this user for use on that particular machine. [​IMG]
    [​IMG] Running it on another one may cause damage and render the system unstable. [​IMG]

    Download attached fixlist.txt file and save it to the Desktop:

    Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • Press the Fix button just once and wait.
    • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

    Please attach it to your reply.
     

    Attached Files:

  3. dezus

    dezus New Member

    Sep 19, 2014
    3
    0
    Thanks Twinheadedeagle - looks like that may have done the job. Please let me know if anything further looks amiss.

    Nice work! Thanks again
     

    Attached Files:

  4. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,291
    2,623
    Malware Removal, Gaming
    Windows 7
    ESET
    If you followed all my instructions without problems, then we're done :)



    Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)


    Recommended reading:
    [​IMG] MUST READ - security tips:

    [​IMG] MUST READ - general maintenance:


    The Importance of Software Updating:

    In order to stay protected it is
    very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

    Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.




    Recommended additional software:
    [​IMG] TFC - to clean unneeded temporary files.
    [​IMG] Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
    [​IMG] Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
    [​IMG] McShield - to prevent infections spread by removable media.
    [​IMG] CryptoPrevent - to secure yourself from very severe CryptoLocker infection.
    [​IMG] Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
    [​IMG] FiheHippo.com Update Checker - to keep your programs up-to-date.
    [​IMG] Adblock - to surf the web without annoying ads!



    Post-cleanup procedures:


    Download DelFix by Xplode and save it to your desktop.
    • Run the tool by right click on the [​IMG] icon and Run as administrator option.
    • Make sure that these ones are checked:
      • Remove disinfection tools
      • Purge system restore
      • Reset system settings
    • Push Run and wait until the tool completes his work.
    • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
    The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
    Tool deletes old system restore points and create a fresh system restore point after cleaning.



    My help is free for everybody.
    If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: [​IMG]
    Thank you!​




    Stay safe,
    TwinHeadedEagle :)
     
  5. dezus

    dezus New Member

    Sep 19, 2014
    3
    0
    Twinheadedeagle - you're a champion!
     
  6. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,291
    2,623
    Malware Removal, Gaming
    Windows 7
    ESET
    Since this issue appears to be resolved, I am closing the topic. If that is not the case and you need or wish to continue with this topic, please contact me or any staff member with the address of the thread.

    Other members who need assistance please start your own topic in a new thread. Thanks!
     
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