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Windows Malware Removal Help & Support
Cannot Remove Media Player Adware
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<blockquote data-quote="smallz" data-source="post: 165618" data-attributes="member: 19223"><p>If needed, I can upload scan logs, but the logs don't even recognize that it's on my computer. I can tell you that when I go to chrome://extensions, I see Media Player (1.1) listed under the extensions, enabled is checked and grayed out (Installed by enterprise policy) and underneath the ID it says (This extension is managed and cannot be removed or disabled). I have literally used every program that's in the guide that I posted for my troubleshooting and it seems like it may be somehow, a web-based extension and not on the computer itself. I think it has been going on longer than a few days, but the ads and such have gotten so much worse and causes Chrome to freeze, which has never happened to me. Like I said, I have done from top to bottom on the blog post and it's still there. Unfortunately, I am about to head out to work and I won't be back this evening, but I do have it set up where I should be receiving e-mail notifications about any posts.</p><p></p><p>Thanks for any help or advice,</p><p>Sean</p></blockquote><p></p>
[QUOTE="smallz, post: 165618, member: 19223"] If needed, I can upload scan logs, but the logs don't even recognize that it's on my computer. I can tell you that when I go to chrome://extensions, I see Media Player (1.1) listed under the extensions, enabled is checked and grayed out (Installed by enterprise policy) and underneath the ID it says (This extension is managed and cannot be removed or disabled). I have literally used every program that's in the guide that I posted for my troubleshooting and it seems like it may be somehow, a web-based extension and not on the computer itself. I think it has been going on longer than a few days, but the ads and such have gotten so much worse and causes Chrome to freeze, which has never happened to me. Like I said, I have done from top to bottom on the blog post and it's still there. Unfortunately, I am about to head out to work and I won't be back this evening, but I do have it set up where I should be receiving e-mail notifications about any posts. Thanks for any help or advice, Sean [/QUOTE]
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