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Windows Malware Removal Help & Support
Can't boot, even in Safe Mode w/Networking
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<blockquote data-quote="Fiery" data-source="post: 89055" data-attributes="member: 9"><p><strong>Hello, welcome to MalwareTips.</strong></p><p></p><p>I'm Fiery and I will be assisting you with your computer issues. I notice you said there were messages that said "system shut down on them 12.11 or 12.12." Were these error messages that suddenly occurred and did you download or install any software prior to getting these messages?</p><p></p><p>If you can't boot, we are going to be using a <em>Windows Recovery Environment</em> to help disinfect the system so it may boot again. You will need access to another computer and a CD to perform the following. If you rather use an USB for this, please follow the instructions <a href="http://forums.majorgeeks.com/showthread.php?t=216844" target="_blank">here</a></p><p></p><p>If you choose to use a CD,</p><p></p><p>Download the OTLPE Standard REATOGO Windows Recovery Environment. <ul> <li data-xf-list-type="ul">Place a blank CD-R disc in to your CD burning drive.</li> <li data-xf-list-type="ul">Download <span style="color: blue"><strong><a href="http://oldtimer.geekstogo.com/OTLPEStd.exe" target="_blank"><u>OTLPEStd.exe</u></a></strong></span> and double-click on it to burn to a CD using ISO Burner.</li> <li data-xf-list-type="ul">Reboot your system using the boot CD you just created.<br /> <br /> <em>Note :</em> If you do not know how to set your computer to boot from CD follow the steps <a href="http://www.hiren.info/pages/bios-boot-cdrom" target="_blank"><span style="color: green"><u>here</u></span></a></li> <li data-xf-list-type="ul">Your system should now display a REATOGO-X-PE desktop.</li> <li data-xf-list-type="ul">Double-click on the <strong>OTLPE</strong> icon.</li> <li data-xf-list-type="ul">When asked "<strong>Do you wish to load the remote registry</strong>", select <strong>Yes</strong></li> <li data-xf-list-type="ul">When asked "<strong>Do you wish to load remote user profile(s) for scanning</strong>", select <strong>Yes</strong></li> <li data-xf-list-type="ul">Ensure the box "<strong>Automatically Load All Remaining Users</strong>" is checked and press <strong>OK</strong></li> <li data-xf-list-type="ul">OTL should now start. Change the following settings<ul> <li data-xf-list-type="ul">Change <strong>Drivers</strong> to <strong>Non-Microsoft</strong></li> <li data-xf-list-type="ul">Press <strong>Run Scan</strong> to start the scan.</li> <li data-xf-list-type="ul">When finished, the file will be saved in drive <strong>C:\_OTL\MovedFiles</strong></li> <li data-xf-list-type="ul">Copy this file to your USB drive if you do not have internet connection on this system</li> <li data-xf-list-type="ul">Please post the contents of the <strong>OTL.txt</strong> file in your reply.</li> </ul></li> </ul></blockquote><p></p>
[QUOTE="Fiery, post: 89055, member: 9"] [b]Hello, welcome to MalwareTips.[/b] I'm Fiery and I will be assisting you with your computer issues. I notice you said there were messages that said "system shut down on them 12.11 or 12.12." Were these error messages that suddenly occurred and did you download or install any software prior to getting these messages? If you can't boot, we are going to be using a [i]Windows Recovery Environment[/i] to help disinfect the system so it may boot again. You will need access to another computer and a CD to perform the following. If you rather use an USB for this, please follow the instructions [url=http://forums.majorgeeks.com/showthread.php?t=216844]here[/url] If you choose to use a CD, Download the OTLPE Standard REATOGO Windows Recovery Environment.[list][*]Place a blank CD-R disc in to your CD burning drive.[*]Download [color=blue][b][url=http://oldtimer.geekstogo.com/OTLPEStd.exe][u]OTLPEStd.exe[/u][/url][/b][/color] and double-click on it to burn to a CD using ISO Burner.[*]Reboot your system using the boot CD you just created. [i]Note :[/i] If you do not know how to set your computer to boot from CD follow the steps [url=http://www.hiren.info/pages/bios-boot-cdrom][color=green][u]here[/u][/color][/url] [*]Your system should now display a REATOGO-X-PE desktop. [*]Double-click on the [b]OTLPE[/b] icon. [*]When asked "[b]Do you wish to load the remote registry[/b]", select [b]Yes[/b] [*]When asked "[b]Do you wish to load remote user profile(s) for scanning[/b]", select [b]Yes[/b] [*]Ensure the box "[b]Automatically Load All Remaining Users[/b]" is checked and press [b]OK[/b] [*]OTL should now start. Change the following settings[list][*]Change [b]Drivers[/b] to [b]Non-Microsoft[/b] [*]Press [b]Run Scan[/b] to start the scan. [*]When finished, the file will be saved in drive [b]C:\_OTL\MovedFiles[/b] [*]Copy this file to your USB drive if you do not have internet connection on this system [*]Please post the contents of the [b]OTL.txt[/b] file in your reply.[/list][/list] [/QUOTE]
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