Operating System
Windows 7
Infection date and initial symptoms
3.23.2016
Can't connect to internet
Current issues and symptoms
After running YAC and Adwcleaner i can't connect to internet the only programs working are "Nighty Mozzila" and "Teamspeak 3" Have no idea why.
Steps taken in order to remove the infection
First that helped me with this problem in the past i used "netsh winsock reset", "netsh interface ipv4 reset","netsh interface ipv6 reset","ipconfig /flushdns" and many other commands inside cmd running as administrator nothing worked. After that i ran ComboFix to try removing the thing that is called ZeroAccess or something like that, thinking that that was the problem. I have looked at so much solutions here on this forum that i cant even count (6 hours) trying to solve it with no luck i had to come here and ask for assistence, i am not able to download anti-malwarebytes nor i can download google chrome as it said i have no access to internet. I tryed running teamviwer or any type of program for assistance it just won't turn on.
Other things i tryed are (zoek, delfix)

MarkoProto

New Member
Hello,

After running YAC and Adwcleaner i can't connect to internet the only programs working are "Nighty Mozzila" and "Teamspeak 3" Have no idea why.

First that helped me with this problem in the past i used "netsh winsock reset", "netsh interface ipv4 reset","netsh interface ipv6 reset","ipconfig /flushdns" and many other commands inside cmd running as administrator nothing worked. After that i ran ComboFix to try removing the thing that is called ZeroAccess or something like that, thinking that that was the problem. I have looked at so much solutions here on this forum that i cant even count (6 hours) trying to solve it with no luck i had to come here and ask for assistence, i am not able to download anti-malwarebytes nor i can download google chrome as it said i have no access to internet. I tryed running teamviwer or any type of program for assistance it just won't turn on.
Other things i tryed are (zoek, delfix)

I can provide any log's as long as i have power cause i am limited on what can i download and i am stuck on this computer so i ask for fast help.
 

TwinHeadedEagle

Removal Expert
Staff member
Verified
Hello,


You used too many tools on your own even if it was indicated not to do so, but you people just don't want to understand it. I was considering should I waste my time trying to help you, because you used too many tools on your own and I am unsure if we can fix this.



Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.



Check Disk
  • Press the
    + R on your keyboard at the same time. Type cmd and click OK.
  • Copy/Enter the command below and press Enter:
  • Code:
    chkdsk C: /r
  • You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
  • All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.
Check Disk report:
  • Press the
    + R on your keyboard at the same time. Type eventvwr and click OK.
  • In the left panel, expand Windows Logs and then click on Application.
  • Now, on the right side, click on Filter Current Log.
  • Under Event Sources, check only Wininit and click OK.
  • Now you'll be presented with one or multiple Wininit logs.
  • Click on an entry corresponding to the date and time of the disk check.
  • On the top main menu, click Action > Copy > Copy Details as Text.
  • Paste the contents into your next reply.



System File Checker
  • Press
    + R on your keyboard at the same time. Type cmd and click OK.
  • Copy/Enter the command below and press Enter:
  • Code:
    sfc /scannow
  • Windows will begin with system scan.
  • When done, please reboot your system.
System File Checker report:
  • Press
    + R on your keyboard at the same time. Type cmd and click OK.
  • Copy/Enter the command below and press Enter:
  • Code:
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
  • Attach sfcdetails.txt from your Desktop in your next reply.
 

Attachments

MarkoProto

New Member
Hello TwinHeadedEagle,

Sorry for using to much tools i had only good intention to try to solve my problem(Prob made it worst) it will not happen again, and thank you for trying to help.
I hope that you can help me solve my problem.
 

Attachments

TwinHeadedEagle

Removal Expert
Staff member
Verified
Download this archive:

winsock2.zip

Extract it. You will find two files inside. Right click on each of them and select Merge. Allow merging. Restart your PC and let me know if this fixed the problem.
 

MarkoProto

New Member
Thank you so much, i used lot of my time trying to solve this and it was easy for you really amazing! Can you please explain to me what happened and how can i prevent it from happening again would be really greatfull. And really amazing thanks again! ^^
 

TwinHeadedEagle

Removal Expert
Staff member
Verified
Your Winsock chain was broken. We simply did a rebuild.


Since there are no more problems, we can declare this PC clean


Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.


Step 1. - Creation of system restore point and tools removal.


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.
Tool deletes old system restore points and creates a fresh system restore point after cleaning.


Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.


Security tips - highly recommended reading:

Maintenance tips:

Additional software that I personally use and install on all my clients devices:

  • Zemana AntiMalware (paid version highly recommended) - to work as a supplement for your antivirus but with excellent remediation
  • Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
  • McShield - to prevent infections spread by removable media.
  • Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
  • CryptoPrevent - tool for protection against Cryptolocker and similar ransomware infections.
  • Adblock - to surf the web without annoying ads!
  • Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.


My help is free for everybody.
If you're happy with the help provided and/or wish to show your appreciaton, please consider a donation:
Thank you!​



Stay safe,
TwinHeadedEagle :)