Solved Can't delete wmcagent folder malware

[rogerN1856]

I was recently scanning my computer and ran into some malware located in a folder called 'wmcagent' and no matter what I do I can't seem to get rid of it. I've tried using adwcleaner, Malwarebytes, and deleting it using Linux Mint from a bootable USB but the folder always comes back.

 

[TwinHeadedEagle]

Hello,


Please download Farbar Recovery Scan Tool x64 and save it to a flash drive.

• Plug the flashdrive into the infected PC.
• Boot to windows recovery by using one of the methods on this link: Boot to Advanced Startup Options in Windows 10
• If you're unable to boot to recovery you will need to create a recovery drive. You can do it by following this guide: https://support.microsoft.com/en-us/help/4026852/windows-create-a-recovery-drive
  Make sure to uncheck Back up system files to the recovery drive box, so that process goes faster.

• Now you should get a window like this where you need to click Troubleshoot.

• In the next window, click Advanced options and select Command Prompt.
• Now you should log in into your account and after that Command Promptwindow.

Access the notepad and identify your USB drive

In the Command Prompt please type in:

notepad

and press Enter.

• When the notepad opens, go to File menu.
• Select Open.
• Go to Computer and search there for your USB drive letter.
• Note down the letter and close the notepad.

Scan with Farbar Recovery Scan Tool

Once back in the command prompt window, please do the following:

• Type in e:\frst64.exe and press Enter.
  You need to replace e with the letter of your USB drive taken from notepad!
• FRST will start to run. Give him a minute or so to load itself.
• Click Yes to Disclaimer.
• In the main console, please click Scan and wait.
• When finished it will produce a logfile named FRST.txt in the root of your pendrive and display it. Close that logfile.

Transfer it to your clean machine and include it in your next reply.

 

[rogerN1856]

Thanks for taking the time and replying (on Memorial Day no less). I really appreciate it. Here is the attached frst text file

 

[TwinHeadedEagle]

Good. Can you now run FRST from Normal mode and attach both scan reports?

 

[rogerN1856]

Here you go.

 

[TwinHeadedEagle]

Can you run a MalwareBytes scan now and post its log after removal?

 

[rogerN1856]

Here is the log file.

 

[TwinHeadedEagle]

This isn't a scan report.


Please re-run

Malwarebytes' Anti-Malware.

• Click the History tab.
• Click Application Logs and double-click the newest Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

 

[rogerN1856]

Sorry about that. Is this the correct?

 

[TwinHeadedEagle]

Good. As a final step run FRST scan one more time and attach fresh reports?

 

[rogerN1856]

Here they are. I checked today to see if the folder was there anymore and couldn't find it. Does this mean it's deleted for good?

 

[TwinHeadedEagle]

Yes, there is still some malware left. We'll take care of it in the next step:

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[rogerN1856]

Here you go.

 

[TwinHeadedEagle]

Good. How is the situation now?

 

[rogerN1856]

The folder is gone, and a Malwarebytes scan didn't pick anything up. Thanks so much!