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Message: <blockquote data-quote="kuttus" data-source="post: 123673" data-attributes="member: 2676">STEP 1 : Run a scan with Kaspersky TDSSKiller<ol>    <li>Download Kaspersky TDSKiller from the below link.<><a title="External link" href="http://support.kaspersky.com/downloads/utils/tdsskiller.exe" rel="external">KASPERKSY TDSSKILLER DOWNLOAD LINK</a></> (This link will automatically download Kaspersky TDSSKiller on your computer)</li>    <li>Double-click on <>TDSSKiller.exe</> to run the application.<img src="http://img4.imageshack.us/img4/1907/tdss1.png" alt="Posted Image" /></li>    <li>Click <>Change parameters</><img src="http://img593.imageshack.us/img593/288/tdss2.png" alt="Posted Image" /></li>    <li>Check the boxes next to <>Verify Driver Digital Signature</> and <>Detect TDLFS file system</>, then click <>OK</><img src="http://img521.imageshack.us/img521/1456/tdss3.png" alt="Posted Image" /></li>    <li>Click on the <>Start Scan</> button to begin the scan and wait for it to finish.<>NOTE:</> Do not use the computer during the scan!</li>    <li>During the scan it will look similar to the image below:<img src="http://img6.imageshack.us/img6/9136/tdss4.jpg" alt="Posted Image" /></li>    <li>When it finishes, you will either see a report that no threats were found like below:<img src="http://img696.imageshack.us/img696/9898/tdss5.jpg" alt="Posted Image" />If no threats are found at this point, just click the <>Report</> selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.</li>    <li>If any infection or suspected items are found, you will see a window similar to below:<img src="http://img854.imageshack.us/img854/905/tdss7.jpg" alt="Posted Image" /><ul>    <li>If you have files that are shown to fail signature check do not take any action on these. Make sure you select <>Skip</>. I will tell you what to do with these later. They may not be issues at all.</li>    <li>If Suspicious objects are detected, the default action will be Skip. Leave the default set to Skip.</li>    <li>If Malicious objects are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objectsMake sure that <>Cure</> is selected. <>VERY IMPORTANT!</> - If Cure is not available, please choose <>Skip</> instead. DO NOT choose Delete unless instructed to do so.</li></ul></li>    <li>Click <>Continue</> to apply selected actions.</li>    <li>A reboot may be required to complete disinfection. A window like the below will appear:<img src="http://img828.imageshack.us/img828/4812/tdss6.jpg" alt="Posted Image" />Reboot immediately if TDSSKiller states that one is needed.</li>    <li>Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like <>TDSSKiller.2.1.1_2.12.2012_14.17.04_log.txt</> which is based on the program version # and date and time run.</li>    <li>Attach this log to your next reply.</li></ol><hr />STEP 2: Run a scan with ESET Online Scanner<ol>    <li>Download ESET Online Scanner utility from the below link<><a title="External link" href="http://download.eset.com/special/eos/esetsmartinstaller_enu.exe" rel="nofollow">ESET ONLINE SCANNER DOWNLOAD LINK</a></> (This link will automatically download ESET Online Scanner on your computer.)</li>    <li>Double click on the Eset installer program (esetsmartinstaller_enu.exe).</li>    <li>Check <>Yes, I accept the Terms of Use</></li>    <li>Click the <>Start</> button.</li>    <li>Check <>Scan archives</></li>    <li>Push the <>Start</> button.</li>    <li>ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.</li>    <li>When the scan completes, push <>List of found threats</></li>    <li>Push <>Export to Text file </> and save the file to your desktop using a unique name, such as <>ESET Scan</>. Include the contents of this report in your next reply.Note - when ESET doesn't find any threats, no report will be created.</li>    <li>Push the <>back</> button.</li>    <li>Push <>Finish</></li></ol><hr />STEP 3: Run a scan with Kaspersky Virus Removal Tool<ol><li>Download Kaspersky Virus Removal Tool from the below link and then double click on it to start this utility.       <><a title="External link" href="http://www.kaspersky.com/antivirus-removal-tool?form=1" rel="nofollow">KASPERSKY VIRUS REMOVAL TOOL</a></> (This link open an new webpage from where you can download Kaspersky Virus Removal Tool on your computer.)</li>    <li>Follow the onscreen prompts until it is installed</li>    <li>Click the Options button (the 'Gear' icon), then make sure only the following are ticked:<ul>    <li>System Memory</li>    <li>Hidden startup objects</li>    <li>Disk boot sectors</li>    <li>Local Disk (C: )</li>    <li>Also any other drives (Removable that you may have)</li></ul></li>    <li>Then click on <>Actions</> on the left hand side</li>    <li>Click <>Select Action</>, then make sure both <>Disinfect</> and <>Delete if disinfection fails</> are ticked</li>    <li>Click on <>Automatic Scan</></li>    <li>Now click the <>Start Scanning</> button, to run the scan</li>    <li>After the scan is complete, click the reports button ('Paper icon', next to the 'Gear' icon) on the right hand side</li>    <li>Click <>Detected threats</> on the left</li>    <li>Now click the <>Save</> button, and save it as <>kaslog.txt</> to your <>Desktop</></li>    <li>Please attach kaslog.txt in your next reply.</li></ol><hr /></blockquote>

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