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Windows Malware Removal Help & Support
Can't get rid of GoSave
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<blockquote data-quote="TwinHeadedEagle" data-source="post: 268522" data-attributes="member: 6533"><p>You're PC seems to be heavily infected. We will perform more scans:</p><p></p><p></p><p></p><p><img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong> <u><span style="color: blue">Fix with ZOEK</span></u></strong></p><p></p><p style="text-align: center"><img src="https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /><strong> <span style="color: red">This fix was created for this user for use on that particular machine.</span> <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /></strong></p> <p style="text-align: center"><strong><img src="https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /><span style="color: red"> Running it on another one may cause damage and render the system unstable. <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /></span></strong></p><p></p><p>Temporary disable your AntiVirus and AntiSpyware protection - instructions <a href="http://www.bleepingcomputer.com/forums/topic114351.html" target="_blank">here</a>.</p><p></p><ul> <li data-xf-list-type="ul">Right-click on <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> icon and select <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong> Run as Administrator</strong> to start the tool.</li> <li data-xf-list-type="ul">Wait patiently until the main console will appear, it may take a minute or two.</li> <li data-xf-list-type="ul">In the main box please paste in the following script:<br /> [code]createsrpoint;<br /> iibpcdjgjfpecmjfgipbdmjmocmldkja;chr<br /> bjeikeheijdjdfjbmknpefojickbkmom;chr<br /> dlnembnfbcpjnepmfjmngjenhhajpdfd;chr<br /> fgfdfcbeamjnjdejakdidpniblllnbpg;chr<br /> C:\Windows\SysWOW64\jmdp;fs<br /> C:\Program Files\Web Assistant;fs<br /> autoclean;[/code]</li> <li data-xf-list-type="ul">Make sure that <strong>Scan All Users</strong> option is checked.</li> <li data-xf-list-type="ul">Push <strong>Run Script</strong> and wait patiently. The scan may take a couple of minutes.</li> <li data-xf-list-type="ul">When the scan completes, a <strong>zoek-results</strong> logfile should open in notepad.</li> <li data-xf-list-type="ul">If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)</li> </ul><p></p><p>Post its content into your next reply.</p><p></p><p></p><p></p><p></p><p><img src="https://sites.google.com/site/cannedfixes/adwcleaner/adwcleaner_new.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong> <u><span style="color: blue">Fix with AdwCleaner</span></u></strong></p><p></p><p>Please download <a href="http://www.bleepingcomputer.com/download/adwcleaner/" target="_blank"><strong>AdwCleaner</strong></a> by Xplode and save the file to your desktop.</p><p></p><ul> <li data-xf-list-type="ul">Right-click on <img src="https://sites.google.com/site/cannedfixes/adwcleaner/adwcleaner_new.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> icon and select <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong> Run as Administrator</strong> to start the tool.</li> <li data-xf-list-type="ul">Follow the prompts and click <strong>Scan</strong>. </li> <li data-xf-list-type="ul">When finished, please click <strong>Clean</strong>.</li> <li data-xf-list-type="ul">Upon completion, click Report. A log (<strong>AdwCleaner[S*].txt)</strong> will open.</li> </ul><p></p><p>Please include the contents of that file in your reply.</p><p></p><p></p><p></p><p></p><p><img src="https://sites.google.com/site/cannedfixes/combofix/51a5bf3d99e8a-ComboFixlogo16.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /><strong> <u><span style="color: blue">Scan with ComboFix</span></u></strong></p><p></p><p><span style="color: #FF0000"><strong>This is a very powerful tool that should be used only if advised by Malware Analyst.</strong></span></p><p><span style="color: #FF0000"><strong>Do not run ComboFix on your own!</strong></span></p><p></p><p>Referring to <a href="http://www.bleepingcomputer.com/combofix/how-to-use-combofix" target="_blank">this</a> instruction, please download <a href="http://www.bleepingcomputer.com/download/combofix/" target="_blank"><span style="color: #FF0000"><strong>ComboFix</strong></span></a> by sUBs and save it to your desktop.</p><p>Temporary disable your AntiVirus and AntiSpyware protection - instructions <a href="http://www.bleepingcomputer.com/forums/topic114351.html" target="_blank">here</a>.</p><p></p><ul> <li data-xf-list-type="ul">Right-click on <img src="https://sites.google.com/site/cannedfixes/combofix/51a5bf3d99e8a-ComboFixlogo16.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> icon and select <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong> Run as Administrator</strong> to start the tool.</li> <li data-xf-list-type="ul">Accept the disclaimer and agree if prompted to install Recovery Console.</li> <li data-xf-list-type="ul"><strong>Do not take any actions while ComboFix goes through your System - it may cause it to stall!</strong></li> <li data-xf-list-type="ul">This scan may take some time!</li> <li data-xf-list-type="ul">When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).</li> </ul><p></p><p>Include that log in your next reply.</p><p><img src="http://forum.programosy.pl/images/smilies/icon_idea.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> If you'll encounter any issues with internet connection after running ComboFix, please visit <a href="http://www.bleepingcomputer.com/combofix/how-to-use-combofix#restore" target="_blank">this</a> link.</p><p><img src="http://forum.programosy.pl/images/smilies/icon_idea.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.</p></blockquote><p></p>
[QUOTE="TwinHeadedEagle, post: 268522, member: 6533"] You're PC seems to be heavily infected. We will perform more scans: [img]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png[/img] [b] [u][color=blue]Fix with ZOEK[/color][/u][/b] [CENTER][IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif[/IMG][B] [COLOR=red]This fix was created for this user for use on that particular machine.[/COLOR] [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif[/IMG] [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif[/IMG][COLOR=red] Running it on another one may cause damage and render the system unstable. [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif[/IMG][/COLOR][/B][/CENTER] Temporary disable your AntiVirus and AntiSpyware protection - instructions [url=http://www.bleepingcomputer.com/forums/topic114351.html]here[/url]. [list][*]Right-click on [img]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png[/img] icon and select [img]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg[/img] [b] Run as Administrator[/b] to start the tool. [*]Wait patiently until the main console will appear, it may take a minute or two. [*]In the main box please paste in the following script: [code]createsrpoint; iibpcdjgjfpecmjfgipbdmjmocmldkja;chr bjeikeheijdjdfjbmknpefojickbkmom;chr dlnembnfbcpjnepmfjmngjenhhajpdfd;chr fgfdfcbeamjnjdejakdidpniblllnbpg;chr C:\Windows\SysWOW64\jmdp;fs C:\Program Files\Web Assistant;fs autoclean;[/code] [*]Make sure that [b]Scan All Users[/b] option is checked. [*]Push [b]Run Script[/b] and wait patiently. The scan may take a couple of minutes. [*]When the scan completes, a [b]zoek-results[/b] logfile should open in notepad. [*]If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)[/list] Post its content into your next reply. [img]https://sites.google.com/site/cannedfixes/adwcleaner/adwcleaner_new.png[/img] [b] [u][color=blue]Fix with AdwCleaner[/color][/u][/b] Please download [url=http://www.bleepingcomputer.com/download/adwcleaner/][b]AdwCleaner[/b][/url] by Xplode and save the file to your desktop. [list][*]Right-click on [img]https://sites.google.com/site/cannedfixes/adwcleaner/adwcleaner_new.png[/img] icon and select [img]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg[/img] [b] Run as Administrator[/b] to start the tool. [*]Follow the prompts and click [b]Scan[/b]. [*]When finished, please click [b]Clean[/b]. [*]Upon completion, click Report. A log ([b]AdwCleaner[S*].txt)[/b] will open.[/list] Please include the contents of that file in your reply. [IMG]https://sites.google.com/site/cannedfixes/combofix/51a5bf3d99e8a-ComboFixlogo16.png[/IMG][B] [U][COLOR=blue]Scan with ComboFix[/COLOR][/U][/B] [COLOR=#FF0000][B]This is a very powerful tool that should be used only if advised by Malware Analyst. Do not run ComboFix on your own![/B][/COLOR] Referring to [URL='http://www.bleepingcomputer.com/combofix/how-to-use-combofix']this[/URL] instruction, please download [URL='http://www.bleepingcomputer.com/download/combofix/'][COLOR=#FF0000][B]ComboFix[/B][/COLOR][/URL] by sUBs and save it to your desktop. Temporary disable your AntiVirus and AntiSpyware protection - instructions [URL='http://www.bleepingcomputer.com/forums/topic114351.html']here[/URL]. [LIST] [*]Right-click on [IMG]https://sites.google.com/site/cannedfixes/combofix/51a5bf3d99e8a-ComboFixlogo16.png[/IMG] icon and select [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg[/IMG] [B] Run as Administrator[/B] to start the tool. [*]Accept the disclaimer and agree if prompted to install Recovery Console. [*][B]Do not take any actions while ComboFix goes through your System - it may cause it to stall![/B] [*]This scan may take some time! [*]When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt). [/LIST] Include that log in your next reply. [IMG]http://forum.programosy.pl/images/smilies/icon_idea.gif[/IMG] If you'll encounter any issues with internet connection after running ComboFix, please visit [URL='http://www.bleepingcomputer.com/combofix/how-to-use-combofix#restore']this[/URL] link. [IMG]http://forum.programosy.pl/images/smilies/icon_idea.gif[/IMG] If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine. [/QUOTE]
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