Solved Can't kill Google Chrome processes

[David Caputo-Keene]

Twin-Headed Eagle. I have a chrome.exe file in windows task manager that I cannot 'end process' because I think caused by ransomware blocker. This is on another desktop and Chrome browser is locked shut. I have tried to follow your instructions above and cannot get past Farber recovery scan tool installation which will download but not install - just does nothing even if I try to run as admin. Can you please help.

 

[David Caputo-Keene]

I got Farber to run from the networked second desktop - it seems malware/ransomeware has prevented it from running on the affected desktop. Attached are the files.

 

[TwinHeadedEagle]

Hello,

Is this a home or company computer?

Have you done any modifications to original FRST reports?

 

[David Caputo-Keene]

Thanks for the reply.

This is a home computer. There are two actually and only one affected by the Chrome ransomware freeze. I ran FRST from the non-affected one on the affected one over a home network.

I have done no modifications to FRST reports.

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[David Caputo-Keene]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

Thanks again. I ran FRST with the files and this is the Fixlog.txt result.

 

[TwinHeadedEagle]

How is your PC behaving now?

 

[David Caputo-Keene]

I have not tried to use chrome since we started this in case there was something else to do/check? I will try to start/reinstall chrome?

 

[David Caputo-Keene]

I downloaded chrome again and all seems to be working well. Beer money on its way!! Thank you much.

 

[TwinHeadedEagle]

Thank you very much


Since there are no more problems, we can declare this PC clean

Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.


Step 1. - Creation of system restore point and tools removal.


Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.

Tool deletes old system restore points and creates a fresh system restore point after cleaning.


Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.


Security tips - highly recommended reading:

• Simple and easy ways to keep your computer safe and secure on the Internet

Maintenance tips:

• Optimize Windows for better performance

Additional software that I personally use and install on all my clients devices:

• Zemana AntiMalware (paid version highly recommended) - to work as a supplement for your antivirus but with excellent remediation and protection
• Zemana AntiLogger - keep everything you type on keyboard out of sight of bad guys trying to steal your credantials
• Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
• McShield - to prevent infections spread by removable media.
• Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
• uBlock - to surf the web without annoying ads!
• Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.

My help is free for everybody.
If you're happy with the help provided and/or wish to show your appreciaton, please consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle