Solved Can't kill Google Chrome processes

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David Caputo-Keene

New Member
Thread author
Jan 31, 2017
14
Twin-Headed Eagle. I have a chrome.exe file in windows task manager that I cannot 'end process' because I think caused by ransomware blocker. This is on another desktop and Chrome browser is locked shut. I have tried to follow your instructions above and cannot get past Farber recovery scan tool installation which will download but not install - just does nothing even if I try to run as admin. Can you please help.
 

David Caputo-Keene

New Member
Thread author
Jan 31, 2017
14
I got Farber to run from the networked second desktop - it seems malware/ransomeware has prevented it from running on the affected desktop. Attached are the files.
 

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  • Addition.txt
    42.6 KB · Views: 4
  • FRST.txt
    50.8 KB · Views: 4

David Caputo-Keene

New Member
Thread author
Jan 31, 2017
14
Thanks for the reply.

This is a home computer. There are two actually and only one affected by the Chrome ransomware freeze. I ran FRST from the non-affected one on the affected one over a home network.

I have done no modifications to FRST reports.
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

  • fixlist.txt
    2.5 KB · Views: 12

David Caputo-Keene

New Member
Thread author
Jan 31, 2017
14
FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.


Thanks again. I ran FRST with the files and this is the Fixlog.txt result.
 

Attachments

  • Fixlog.txt
    7.5 KB · Views: 3

David Caputo-Keene

New Member
Thread author
Jan 31, 2017
14
I have not tried to use chrome since we started this in case there was something else to do/check? I will try to start/reinstall chrome?
 

David Caputo-Keene

New Member
Thread author
Jan 31, 2017
14
I downloaded chrome again and all seems to be working well. Beer money on its way!! Thank you much.
 
Last edited by a moderator:

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Thank you very much :)


Since there are no more problems, we can declare this PC clean
thumbs_up_smiley.gif


Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.


Step 1. - Creation of system restore point and tools removal.


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    51a5ce45263de-delfix.png
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.
Tool deletes old system restore points and creates a fresh system restore point after cleaning.


Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.


Security tips - highly recommended reading:

Maintenance tips:

Additional software that I personally use and install on all my clients devices:

  • Zemana AntiMalware (paid version highly recommended) - to work as a supplement for your antivirus but with excellent remediation and protection
  • Zemana AntiLogger - keep everything you type on keyboard out of sight of bad guys trying to steal your credantials
  • Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
  • McShield - to prevent infections spread by removable media.
  • Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
  • uBlock - to surf the web without annoying ads!
  • Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.


My help is free for everybody.
If you're happy with the help provided and/or wish to show your appreciaton, please consider a donation:
Thank you!​



Stay safe,
TwinHeadedEagle :)
 
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