Solved Can't remove a search engine on Google Chrome (Hijacked)

[RaidenXelNaga]

I can't remove a certain search engine on Google Chrome. It says that it is enforced by my "administrator" and I can't change it to Google. Any help?

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

 

[RaidenXelNaga]

Thank you! It seems that Zoek removed it and I can delete that Engine and changed it to Google! I still want to make sure it is deleted completely though. Here is the stuff you requested.

Zoek.exe v5.0.0.0 Updated 04-May-2015
Tool run by Mich on Sun 07/12/2015 at 13:17:16.47.
Microsoft 6.3.9600 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Mich\Downloads\zoek.exe [Scan all users] [Script inserted]

==== System Restore Info ======================

7/12/2015 1:17:54 PM Zoek.exe System Restore Point Created Successfully.

==== Empty Folders Check ======================

C:\PROGRA~2\Origin Games deleted successfully
C:\PROGRA~2\StarCraft II deleted successfully
C:\PROGRA~2\COMMON~1\Blizzard Entertainment deleted successfully
C:\PROGRA~3\{BAF091CA-86C4-4627-ADA1-897E2621C1B0} deleted successfully
C:\Users\Mich\AppData\Roaming\GRLevel3_2 deleted successfully
C:\Users\Mich\AppData\Roaming\Mozilla deleted successfully
C:\Users\Mich\AppData\Local\Adobe deleted successfully
C:\Users\Mich\AppData\Local\EmieBrowserModeList deleted successfully
C:\Users\Mich\AppData\Local\EmieSiteList deleted successfully
C:\Users\Mich\AppData\Local\EmieUserList deleted successfully

==== Deleting CLSID Registry Keys ======================

HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{153822EF-1B11-47B5-BC21-D1B7FDD49DCE} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{54BFA363-B209-4E5F-8F15-CA9FEB06FF42} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{54EEEBC8-CDB4-420B-9CA6-7D17E7E5EB23} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{5DBEC507-72A0-4FA3-B1BD-8C5D3C402627} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{731AA5F0-C0D7-4985-9345-3BDA98814EC2} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{74AFFDEB-4FE5-4824-B9E3-9DE87EA92150} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{7B1173B9-00DE-4A45-93B6-7C429BA5912B} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{85007F50-5708-47EB-9CDF-B7716B36E54E} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{8917E5EB-0E46-4A97-9537-B6897C2F6BB8} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{8A667F88-48A5-47D5-A775-A55BC2A54942} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A12BD14C-709F-4086-BCC4-301C62B12B0B} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A1E3DF2B-B0C7-4F49-B45A-C7843221B9D8} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{AEC15E65-5BC5-446C-A807-68B7AB45D2A2} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{B3FCE67D-B78E-4563-BB68-0D827FAB7554} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{B569C40C-B1E2-4EF7-8F6C-988D5A5D9E7D} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{B99B8F5B-2D9C-411F-A223-0AD28DD5A613} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{BAE1858D-40DB-4E6B-AC51-841924E18FB1} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{CCFF3151-C72E-434D-8665-BB30A35E8D51} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D0D178DD-7941-4A6E-AF0E-F4CFE778D372} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{DB72CE72-7A77-4BF5-8F1C-5D3382BE4AE8} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E04ED18B-DE39-47BC-8031-B836F660EE17} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{EA0C61BE-642F-46E6-BCD6-C64AF1870A42} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{EC7D79F9-04A8-43E4-A9BF-5DFE16336CC3} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F2C2F4D9-E8AF-45FB-A049-54AEF80F8F73} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F81FAAF9-F3E5-49C0-A721-6826950A6D1A} deleted successfully
HKEY_USERS\S-1-5-21-3359913492-1819413574-1995581127-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F888B0CF-94AA-4926-BF63-E2E9FD0DFA3C} deleted successfully

==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== Batch Command(s) Run By Tool======================


==== Deleting Files \ Folders ======================

C:\PROGRA~2\Origin Games not found
C:\PROGRA~2\StarCraft II not found
C:\PROGRA~3\{BAF091CA-86C4-4627-ADA1-897E2621C1B0} not found
C:\Users\Mich\AppData\Roaming\.technic deleted
C:\install.exe deleted
C:\PROGRA~3\Package Cache deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk deleted
C:\windows\SysNative\GroupPolicy\Adm deleted
C:\windows\SysNative\GroupPolicy\Machine deleted
C:\windows\SysNative\GroupPolicy\gpt.ini deleted
C:\Windows\Syswow64\GroupPolicy\Adm deleted
C:\Windows\Syswow64\GroupPolicy\Machine deleted
C:\Windows\Syswow64\GroupPolicy\gpt.ini deleted

==== Firefox Extensions Registry ======================

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox\Extensions]
"{F003DA68-8256-4b37-A6C4-350FA04494DF}"="C:\Program Files\Logitech\SetPointP\LogiSmoothFirefoxExt" [12/24/2014 08:16 PM]

==== Chromium Look ======================

Google Chrome Version: 43.0.2357.132


uBlock₀ - Mich\AppData\Local\Google\Chrome\User Data\Default\Extensions\cjpalhdlnbpafiamejdnhcphjbkeiagm
Roblox Group Enhancer by Merely - Mich\AppData\Local\Google\Chrome\User Data\Default\Extensions\ddjfhkkpgfghimddaekfocbahebohdim
Logitech Smooth Scrolling - Mich\AppData\Local\Google\Chrome\User Data\Default\Extensions\dkpejdfnpdkhifgbancbammdijojoffk
Ponyhoof - Mich\AppData\Local\Google\Chrome\User Data\Default\Extensions\efjjgphedlaihnlgaibiaihhmhaejjdd
iFunny ) - Mich\AppData\Local\Google\Chrome\User Data\Default\Extensions\gejgpbangghglpbldjdmljpmfodfeado
The Weather Channel for Chrome - Mich\AppData\Local\Google\Chrome\User Data\Default\Extensions\iflpcokdamgefbghpdipcibmhlkdopop
Disconnect - Mich\AppData\Local\Google\Chrome\User Data\Default\Extensions\jeoacafpbcihiomhlakheieifhpjdfeo
ROBLOX+ - Mich\AppData\Local\Google\Chrome\User Data\Default\Extensions\jfbnmfgkohlfclfnplnlenbalpppohkm
Little Alchemy - Mich\AppData\Local\Google\Chrome\User Data\Default\Extensions\knkapnclbofjjgicpkfoagdjohlfjhpd
Chrome Hotword Shared Module - Mich\AppData\Local\Google\Chrome\User Data\Default\Extensions\lccekmodgklaepjeofjdjpbminllajkg
My Global Ponies - Mich\AppData\Local\Google\Chrome\User Data\Default\Extensions\mffeflcejpmnpedngepmhbafhmmpmgpg
Outlook.com - Mich\AppData\Local\Google\Chrome\User Data\Default\Extensions\pfpeapihoiogbcmdmnibeplnikfnhoge

==== Chromium Startpages ======================

C:\Users\Mich\AppData\Local\Google\Chrome\User Data\Default\Preferences
5FD6087E5FDFD6D1611EB9C58C8C1E7076FB58F275FEA2D785ED"},"software_reporter":{"prompt_reason":"55361268B4B2ABEC0812276EFE7B8FB51AB0065719B699826F7D32A9EE13D5D7","prompt_seed":"98D1A7B28097B4290D5F1C9E86C87AB6930AE3D2EB6AAE9D621DE097D3C65DC9","prompt_version":"8E08E1FA329D3412A2AA4CDEE05E8BD864C4AB8599919043DFFCF95B1B5EC291"},"sync":{"remaining_rollback_tries":"171AB56666C782D09759F91E6A82CDD39E1C3320BEB14ACE2F05B66B70349C53"}},"super_mac":"5C477C74207BEE0658972B46AB5641FE6D8C1895F9DBAA7DB0AE49D384F06293"},"session":{"restore_on_startup":5,"startup_urls":["http://www.google.com/"]},"sync":{"remaining_rollback_tries":0}}


==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://www.google.com"
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Search]
"CustomizeSearch"="http://spacesearch.ru/?ri=1&rsid=13e5033f5abe8f78fc1ebf76ff3d6cff&q="
"SearchAssistant"="http://spacesearch.ru/?ri=1&rsid=13e5033f5abe8f78fc1ebf76ff3d6cff&q="
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Search]
"CustomizeSearch"="http://spacesearch.ru/?ri=1&rsid=13e5033f5abe8f78fc1ebf76ff3d6cff&q="
"SearchAssistant"="http://spacesearch.ru/?ri=1&rsid=13e5033f5abe8f78fc1ebf76ff3d6cff&q="

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://www.google.com"
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Search]
"CustomizeSearch"="http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchcust.htm"
"SearchAssistant"="http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchasst.htm"
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Search]
"CustomizeSearch"="http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchcust.htm"
"SearchAssistant"="http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchasst.htm"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE8SRC"

==== Deleting Registry Keys ======================

HKEY_LOCAL_MACHINE\Software\wow6432node\Policies\Google deleted successfully

==== Empty IE Cache ======================

C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Mich\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Mich\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Mich\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\Mich\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully

==== Empty FireFox Cache ======================

No FireFox Profiles found

==== Empty Chrome Cache ======================

C:\Users\Mich\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

Java Cache cleared successfully

==== C:\zoek_backup content ======================

C:\zoek_backup (files=3661 folders=635 587039730 bytes)

==== Empty Temp Folders ======================

C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\Mich\AppData\Local\Temp will be emptied at reboot
C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\Windows\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\Windows\Temp successfully emptied
C:\Users\Mich\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== EOF on Sun 07/12/2015 at 13:25:31.44 ======================

 

[TwinHeadedEagle]

Yes, your PC is clean now.

 

[RaidenXelNaga]

Thank you! You can lock this thread now.