Can't remove FBI virus

[Goofy.2014]

I am currently trying to remove the FBI Virus from my computer, I have downloaded and tried the 3 step process you recommend, I am still not able to get past the FBI lock out screen, enclosed with this message is the FRST scan log from the infected computer, I hope that you can help me.

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

One of the system files in infected, and we will need to replace it.


Once again we shall use FRST for additional checks. Re-run FRST/FRST64 on the same way:

• Type User32.dll into the Search: field in FRST then click the Search Files button.
• FRST will search your computer for files and when finished it will produce a log Search.txt in the same directory the tool is run.
• Please attach it to your reply.

 

[Goofy.2014]

Hi TwinHeadedEagle, sorry I replied to the e-mail and suppose I need to send my reply though this. I re-ran the FRST/64 again with the search of user32.dll, enclosed is the search.txt file

 

[TwinHeadedEagle]

Download attached fixlist.txt and save it to your USB flashdrive as fixlist.txt

>> Boot into Recovery Environment


Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens ....

• Press the Fix button once and wait.
• FRST will process fixlist.txt
• When finished, it will produce a log fixlog.txt on your USB flashdrive.

>> Exit out of Recovery Environment and post me the log please.



Try to boot Windows normally...

 

[Goofy.2014]

ok downloaded the fixlist.txt file, put it in hit fix attached is the fixlog.txt file, doing this seems to have froze up the computer am trying to shut down is not responding to try to boot normally. is not responding please advise

 

[Goofy.2014]

Ok I just powered down the computer, tried booting in windows. tried twice each time it would say it was loading windows but never opened windows environment. I would see the set up screen, but would stop and never load anything else.

 

[TwinHeadedEagle]

Can you boot to Safe Mode?

 

[Goofy.2014]

will not boot to safe mode, tries to load windows but stops. tried twice both times same results

 

[TwinHeadedEagle]

I think I know what could be the problem. Run FRST again from recovery, press Scan and attach fresh report.

 

[Goofy.2014]

ran a new scan this morning attached is the new scan FRST text document

 

[TwinHeadedEagle]

Go and download this file:

http://www2.zippyshare.com/v/7124100/file.html

Save it on you USB on the same location as FRST tool.

Then run Fix with this Fixlist provided.

 

[Goofy.2014]

Success! I do want to let you know the last file fixlist did the trick, I am now able to load into windows XP and computer seems to be operating as it should. If you feel I need to do anything additional please let me know. I would like to know what malware protection you recomend in preventing this from happening in the future. a BIG thank you for your assistance.

 

[TwinHeadedEagle]

I would like to perform one more scan:

Scan with ComboFix

This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!

Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Accept the disclaimer and agree if prompted to install Recovery Console.
• Do not take any actions while ComboFix goes through your System - it may cause it to stall!
• This scan may take some time!
• When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.

If you'll encounter any issues with internet connection after running ComboFix, please visit this link.

If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.

 

[TwinHeadedEagle]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to me or any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!