Forums
New posts
Search forums
News
Security News
Technology News
Giveaways
Giveaways, Promotions and Contests
Discounts & Deals
Reviews
Users Reviews
Video Reviews
Support
Windows Malware Removal Help & Support
Inactive Support Threads
Mac Malware Removal Help & Support
Mobile Malware Removal Help & Support
Blog
Log in
Register
What's new
Search
Search titles only
By:
Search titles only
By:
Reply to thread
Menu
Install the app
Install
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Forums
Support
Windows Malware Removal Help & Support
Can't remove Sweetpacks toolbar in add/remove programs
Message
<blockquote data-quote="Fiery" data-source="post: 130467" data-attributes="member: 9"><p>Download <strong>Malwarebytes Anti-Rootkit</strong> from <a href="http://downloads.malwarebytes.org/file/mbar" target="_blank">here</a> to your Desktop</p><ul> <li data-xf-list-type="ul">Unzip the contents to a folder on your Desktop.</li> <li data-xf-list-type="ul">Open the folder where the contents were unzipped and run <strong>mbar.exe</strong></li> <li data-xf-list-type="ul">Follow the instructions in the wizard to<strong> update</strong> and allow the program to <strong>scan</strong> your computer for threats.</li> <li data-xf-list-type="ul">Make sure there is a check next to <strong>Create Restore Point</strong> and click the<strong> Cleanup</strong> button to remove any threats. Reboot if prompted to do so.</li> <li data-xf-list-type="ul">After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click <strong>Cleanup</strong> once more and reboot.</li> <li data-xf-list-type="ul">When done, please post the two logs in the <strong>MBAR folder</strong>(<span style="color: #FF0000">mbar-log.txt</span> and <span style="color: #FF0000">system-log.txt</span>)</li> </ul><p></p><p>Please download<span style="color: #FF0000"> ComboFix</span> from one of these locations:</p><p></p><p><a title="External link" href="http://download.bleepingcomputer.com/sUBs/ComboFix.exe" rel="external"><<strong>>Link 1</<strong>></a></strong></strong></p><p><strong><strong><a title="External link" href="http://www.infospyware.net/antimalware/combofix/" rel="external"><<strong>>Link 2</<strong>></a></strong></strong></strong></strong></p><p><strong><strong><strong><strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><<strong>>* IMPORTANT !!! Save ComboFix to your Desktop as ComboFix.exe</<strong>></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><ul></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong> <li>Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>See <a title="External link" href="http://www.bleepingcomputer.com/forums/topic114351.html" rel="external">HERE</a> for help</li></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong> <li>Double click on Combo-Fix & follow the prompts.</li></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong> <li>As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's <strong>ly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.</li></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong> <li>Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.</li></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong></ul></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong>**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.</strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><img src="http://img.photobucket.com/albums/v706/ried7/RcAuto1.gif" alt="Posted Image" /></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong>Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:</strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><img src="http://img.photobucket.com/albums/v706/ried7/whatnext.png" alt="Posted Image" /></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong>Click on <<strong>>Yes</<strong>>, to continue scanning for malware.</strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong>When finished, ComboFix will produce a log.</strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><<strong>>Note:</<strong>></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="color: #FF0000">1. Do not mouseclick combofix's window while it's running. That may cause it to stall!</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="color: #FF0000">2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p></blockquote><p></p>
[QUOTE="Fiery, post: 130467, member: 9"] Download [b]Malwarebytes Anti-Rootkit[/b] from [url=http://downloads.malwarebytes.org/file/mbar]here[/url] to your Desktop [list] [*]Unzip the contents to a folder on your Desktop. [*]Open the folder where the contents were unzipped and run [b]mbar.exe[/b] [*]Follow the instructions in the wizard to[b] update[/b] and allow the program to [b]scan[/b] your computer for threats. [*]Make sure there is a check next to [b]Create Restore Point[/b] and click the[b] Cleanup[/b] button to remove any threats. Reboot if prompted to do so. [*]After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click [b]Cleanup[/b] once more and reboot. [*]When done, please post the two logs in the [b]MBAR folder[/b]([color=#FF0000]mbar-log.txt[/color] and [color=#FF0000]system-log.txt[/color])[/list] Please download[color=#FF0000] ComboFix[/color] from one of these locations: <a title="External link" href="http://download.bleepingcomputer.com/sUBs/ComboFix.exe" rel="external"><[b]>Link 1</[b]></a> <a title="External link" href="http://www.infospyware.net/antimalware/combofix/" rel="external"><[b]>Link 2</[b]></a> <[b]>* IMPORTANT !!! Save ComboFix to your Desktop as ComboFix.exe</[b]> <ul> <li>Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See <a title="External link" href="http://www.bleepingcomputer.com/forums/topic114351.html" rel="external">HERE</a> for help</li> <li>Double click on Combo-Fix & follow the prompts.</li> <li>As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's [b]ly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.</li> <li>Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.</li> </ul> **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. <img src="http://img.photobucket.com/albums/v706/ried7/RcAuto1.gif" alt="Posted Image" /> Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: <img src="http://img.photobucket.com/albums/v706/ried7/whatnext.png" alt="Posted Image" /> Click on <[b]>Yes</[b]>, to continue scanning for malware. When finished, ComboFix will produce a log. <[b]>Note:</[b]> [color=#FF0000]1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.[/color][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b] [/QUOTE]
Insert quotes…
Verification
Post reply
Top
