Chitka Infected My System

[Fiery]

Ok, goodluck on your finals!! When you have time, the info below is more maintenance and suggestions for your PC.

If you are no longer experiencing any other issues, your PC is now clean!

Double click on OTL to run it

• Click on the Cleanup button at the top.
• You will be asked to reboot the machine to finish the Cleanup process. Choose Yes
• This will remove itself and other tools we may have used.

Also, open adwCleaner and click Uninstall

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Now that your PC is clean, I recommend you to create a new System Restore point.

For Windows 7
Create a restore point

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Keep your system updated
Please go to control panel and uninstall the following:

Java 7 Update 6
Java(TM) 6 Update 24
Java 7 Update 9
Adobe Reader X (10.1.6)

Delete older Java version from your computer by downloading JavaRa

• Run JavaRa.exe, then click Remove JRE.
• Let the tool run
• Once it finishes, close JavaRa

Currently, the following programs on your PC are outdated:

• Java - Update Java here
• Adobe reader - Update Adobe Reader here

Keeping your programs (especially Adobe and Java products) updated is essential. Outdated programs make your PC more vulnerable to future malware threats. To help you:

• Download and install Update Checker. It will notify you if any of your programs require an update.
• Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office product bugs and vulnerabilities.
• Please ensure you update your system regularly and have automatic updates on. You can learn how to turn Automatic Updates on here

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I also recommend you to switch your antivirus program to a better one. Here are some suggestions:

• avast! 8 Free Antivirus
• Avira AntiVir Personal
• Microsoft Security Essentials

In addition to your antivirus, you need additional protection such as a firewall and behavioural blocker. However, adding one of these programs may slow down performance. It is for you to decide the trade off between more security and a faster PC.

• Online Armor
• Comodo Firewall - If you are an advance user
• ZoneAlarm Free Firewall

Other steps that you may want to do to further protect your system/files:

• Sandboxie - "Quarantines" your browser so anything that you do in it will be isolated from your system.
• Backup important files regulary to an external hard-drive or USB

Here are only a few suggestions that will improve your system security. Should you wish to allow us to make full recommendations and set your PC up with maximum security, please start a thread here. Our community of PC enthusiasts and experts will give you feedback and help you secure your system from future malware infections.

Should you want to try a product but don't know how it performs, here is a list of current reviews to help you decide.

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Internet Explorer may be the most popular browser but it's definitely not the most secure browser. Consider using other browsers with addition add-ons to safeguard your system while browsing the internet.

Firefox is a more secure, faster browser than Internet Explorer. Firefox contains less vulnerabilities, reducing the risk of drive-by downloads. In addition, you can add the following add-ons to increase security.

• KeyScramber - Encrypts your keystrokes to protect you against keyloggers that steals personal & banking information
• AdBlock - Disable/blocks advertisements on websites so you won't accidentally click on a malicious ad.
• NoScript - Disables Flash & Java contents to avoid exploits or drive-by attacks
• Web of Trust - Shows the website rating by other users and blocks dangerous and poor-rated sites

Google Chrome is another good browser that is faster and more secure than Internet Explorer by having a sandbox feature. Additionally, you can add the following add-on to Chrome to heighten security.

• AdBlock

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Lastly, it is important to perform system maintenance on a regular basis. Here are a few tools and on-demand scanners that you should keep & use every 1-2 weeks to keep your system healthy.

• CCleaner
• Malwarebytes Anti-Malware

Other than that, stay safe out there! If you have any other questions or concerns, feel free to ask

My virus removal help is always free. Should you wish to show your appreciation via a donation, it will be much appreciated.
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[ChitkaStruck]

Can I uninstall the other programs you didn't mention? My computer seems to be running a bit slower than it was, just enough slower that I notice it.

I'm a broke college student, but I'll see if my parents can pay you.

One last thing; I've been getting this message ever since the virus, and it could just be a happy coincidence, but I figured I should check with you just in case. (See attached).

 

[Fiery]

Can I uninstall the other programs you didn't mention? My computer seems to be running a bit slower than it was, just enough slower that I notice it.

I'm a broke college student, but I'll see if my parents can pay you.

One last thing; I've been getting this message ever since the virus, and it could just be a happy coincidence, but I figured I should check with you just in case. (See attached).

Hi,

That looks like the real adobe reader trying to update. Your adobe reader version is 10 but the newest is 11. Download the newest version from here:

http://www.adobe.com/products/acrobat/readstep2.html

make sure you uncheck the box next to "install McAfee Security Scan Plus."

After installing it, see if you still get the popup

 

[ChitkaStruck]

Hey there; sorry I've been so sporadic. Again, finals have been really taking up my time. I followed all of the things you suggested. I installed Avast, and I have not installed a firewall as my system already feels pretty slow. I haven't been getting pop ups or blue screens; I imagine my system is pretty much clean now.

However, I have noticed fairly frequent lag spikes on my computer when I'm doing normal things, such as watching videos on YouTube. They aren't major, and for all I know they're unrelated, but I figure you'd know better than me. If you have any suggestions, awesome. If not, no worries.

Thank you so much for all of your help!