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<blockquote data-quote="nasdaq" data-source="post: 971776" data-attributes="member: 83642"><p>Hello, Welcome to MalwareTips.</p><p>I'm nasdaq and will be helping you.</p><p></p><p>If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.</p><p>===</p><p></p><p>Download the Farbar Recovery Scan Tool (FRST).</p><p><a href="https://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html" target="_blank"><strong>Choose the 32 or 64 bit version for your system.</strong></a></p><p>and save it to a folder on your computer's Desktop.</p><p>Double-click to run it. When the tool opens click Yes to disclaimer.</p><p>Press Scan button.</p><p>It will make a log (FRST.txt) in the same directory the tool is run. Please copy and <strong>paste</strong> it to your reply.</p><p>The first time the tool is run, it makes also another log (Addition.txt). Please <strong>attach</strong> it to your reply.</p><p></p><p>How to attach a file:</p><p>In the <strong>Reply</strong> section in the bottom of the topic Select Click the <strong>Attach Files</strong>.</p><p>Navigate to the location of the File.</p><p>Click the file. It will appear in the reply section.</p><p>Click the Post Reply button.</p><p></p><p>Please post the logs for my review.</p><p></p><p>Let me know what problems persists.</p><p></p><p>Wait for further instructions</p><p></p><p>===</p><p></p><p>p.s.</p><p>If you cannot get the download in normal mode try to download it using Safe Mode with Networking.</p><p>It's best to execute the program in normal mode but if no joy us Safe mode.</p><p></p><p>You can also download the program from a other computer or a phone and copy the file to the Desktop of the compromised computer.</p></blockquote><p></p>
[QUOTE="nasdaq, post: 971776, member: 83642"] Hello, Welcome to MalwareTips. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Download the Farbar Recovery Scan Tool (FRST). [url=https://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html][b]Choose the 32 or 64 bit version for your system.[/b][/url] and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and [b]paste[/b] it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please [b]attach[/b] it to your reply. How to attach a file: In the [b]Reply[/b] section in the bottom of the topic Select Click the [b]Attach Files[/b]. Navigate to the location of the File. Click the file. It will appear in the reply section. Click the Post Reply button. Please post the logs for my review. Let me know what problems persists. Wait for further instructions === p.s. If you cannot get the download in normal mode try to download it using Safe Mode with Networking. It's best to execute the program in normal mode but if no joy us Safe mode. You can also download the program from a other computer or a phone and copy the file to the Desktop of the compromised computer. [/QUOTE]
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