Chrome Popups

[Delta2]

I appreciate getting help on a Chrome popup issue I detailed in this initial thread setup. I consider myself knowledgeable and high medium savvy with my networking and computer setup. I have not had a popup issue in years. This one just came up and I cannot get rid of it and need some help. Thank you in advance for your suggestions. Cheers Delta2.

[attachment=3604]

[attachment=3605]

 

[Fiery]

Hi and welcome to MalwareTips!

I'n Fiery and I would gladly assist you in removing the malware on your computer.

Before we start:

• Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time.
• Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
• Please be patient and stay with me until I give you the green lights and inform you that your PC is clean.
• Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.
• The absence of symptoms does not mean your PC is fully disinfected.
• If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital.
• Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.

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Open OTL. Under custom scan/fixes, copy and paste the following:

:Files
ipconfig /flushdns /c

:Commands
[EMPTYTEMP]
[RESETHOSTS]

Then click Run Fix. Let your PC reboot to normal mode. A new log will be created automatically, post the content in the next reply.

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Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool(For Vista or Windows 7, right-click and select Run as Administrator to start)
• Click delete
• Please post the content of that logfile with your next reply.
• You can find the logfile at C:\AdwCleaner[S1].txt

Download & SAVE to your Desktop RogueKiller or from here

• Quit all programs that you may have started.
• Please disconnect any USB or external drives from the computer before you run this scan!
• For Vista or Windows 7, right-click and select Run as Administrator to start
• Wait until Prescan has finished, then click on "Scan" button
• Wait until the Status box shows "Scan Finished"
• Click on "Report" and copy/paste the content of the Notepad into your next reply.
• The log should be found in RKreport[1].txt on your Desktop
  Exit/Close RogueKiller+

 

[Delta2]

Hi Fiery,

Thanks for you help.

Here are the files:

[attachment=3608][attachment=3608][attachment=3608]

 

[Fiery]

Are you still getting the popups and redirects?

 

[Delta2]

yes, but i didnt do any clean for the roguekiller

 

[Fiery]

We don't have to worry about the roguekiller entries. Let's try the following:

Please download Junkware Removal Tool to your desktop from here

• Turn off your antivirus software now to avoid potential conflicts
• Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
• The tool will open and start scanning your system
• Please be patient as this can take a while to complete depending on your system's specifications
• On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
• Post the contents of JRT.txt into your next reply

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Download TDSSkiller from here

• Double-Click on TDSSKiller.exe to run the application
• When TDSSkiller opens, click change parameters , check the box next to Loaded modules . A reboot will be required.
• After reboot, TDSSKiller will run again. Click Change parameters again and make sure everything is checked.
  
  
• click Start scan .
  
• If a suspicious object is detected, the default action will be Skip, click on Continue. (If it saids TDL4/TDSS file system, select delete)
• If malicious objects are found, ensure Cure (default) is selected, then click Continue and Reboot now to finish the cleaning process.

Post the log after (usually C:\ folder in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt

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Lastly, do a new OTL scan with the default settings but with LOP and Purity boxes checked

 

[Delta2]

JRT found a key. The Kaspersky reboot tool found nothing (ran after JRT). I am cautiously optimistic given that the popup has not occurred since it deleted that key about a half hour ago.. Giving it all of today to make sure. Will post at the end of the day...so far go good. Thank you very much. Again, I will post an update later today

 

[Fiery]

Good to hear Let's do one more scan to make sure.

Run Eset NOD32 Online AntiVirus

Note: You will need to use Internet Explorer for this scan.
Vista / 7 users: You will need to to right-click on the Internet Explorer icon and select Run as Administrator

• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Disable your current antivirus software. You can usually do this with its Notfication Tray icon near the clock.
• Click Start
• Make sure that the option "Remove found threats" is Un-checked, and the following Advance Settings are Checked
  • Scan unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
• Click Scan
• Wait for the scan to finish
• When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."
• Save that text file on your desktop. Copy and paste the contents of that log in your next reply to this topic.
• The log can also be found in logfile located at C:\Program Files\ESET\Eset Online Scanner\log.txt

 

[Delta2]

Ran Eset online and it found nothing. So far, no popup.

I am really surprised I got one. It has been sooo long since I've ever had one. This one was pernicious.

Thank you for your help resolving this.

 

[Fiery]

You're welcome

Judging from your logs, if you are no longer experiencing any other issues, your PC is clean!

Double click on OTL to run it

• Click on the Cleanup button at the top.
• You will be asked to reboot the machine to finish the Cleanup process. Choose Yes
• This will remove itself and other tools we may have used.

Also, open adwCleaner and click Uninstall

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Now that your PC is clean, I recommend you to create a new System Restore point then purge the old ones after.

For XP
How to create a Restore Point in XP
Delete all restore points except the most recent one

For Vista
Create a restore point
Delete all but the most recent restore point

For Windows 7
Create a restore point
Delete all but the most recent restore point - Click the Delete all but the most recent restore point link

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Keep your system updated

• Keeping your programs (especially Adobe and Java products) updated is essential. Update Checker will notify you if any of your programs require an update.
• Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office product bugs and vulnerabilities.
• Please ensure you update your system regularly and have automatic updates on. You can learn how to turn Automatic Updates on here

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I also recommend you to switch your antivirus program to a better one. Here are some suggestions:

• avast! 7 Home Edition - Don't use it with Online Armor
• Avira AntiVir Personal
• BitDefender Antivirus Free Edition
• Microsoft Security Essentials

In addition to your antivirus, you need additional protection such as a firewall and behavioural blocker.

• Online Armor
• Comodo Firewall - If you are an advance user
• ZoneAlarm Free Firewall
• PC Tool Firewall Plus

Other steps that you may want to do to further protect your system/files:

• Sandboxie - "Quarantines" your browser so anything that you do in it will be isolated from your system.
• Backup important files regulary to an external hard-drive or USB

Here are only a few suggestions that will improve your system security. Should you wish to allow us to make full recommendations and set your PC up with maximum security, please start a thread here. Our community of PC enthusiasts and experts will give you feedback and help you secure your system from future malware infections.

Should you want to try a product but don't know how it performs, here is a list of current reviews to help you decide.

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Internet Explorer may be the most popular browser but it's definitely not the most secure browser. Consider using other browsers with addition add-ons to safeguard your system while browsing the internet.

Firefox is a more secure, faster browser than Internet Explorer. Firefox contains less vulnerabilities, reducing the risk of drive-by downloads. In addition, you can add the following add-ons to increase security.

• KeyScramber - Encrypts your keystrokes to protect you against keyloggers that steals personal & banking information
• AdBlock - Disable/blocks advertisements on websites so you won't accidentally click on a malicious ad.
• NoScript - Disables Flash & Java contents to avoid exploits or drive-by attacks
• Web of Trust - Shows the website rating by other users and blocks dangerous and poor-rated sites

Google Chrome is another good browser that is faster and more secure than Internet Explorer by having a sandbox feature. Additionally, you can add the following add-on to Chrome to heighten security.

• AdBlock

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Lastly, it is important to perform system maintenance on a regular basis. Here are a few tools and on-demand scanners that you should keep & use every 1-2 weeks to keep your system healthy.

• CCleaner
• Malwarebytes Anti-Malware

Other than that, stay safe out there! If you have any other questions or concerns, feel free to ask

My virus removal help is always free. Should you wish to show your appreciation via a donation, it will be much appreciated.
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