HI,
Delete both of theses files.
Restart the computer normally.
Then run this scan.
Sophos Virus Removal Tool
Please download
Sophos Virus Removal Tool and save it to your computer's Desktop.
- Right-click the icon and select Run as administrator.[/*]
- Click Yes to accept any security warnings that may appear.[/*]
- Click the Next button.[/*]
- Select 'I accept the terms in the license agreement', then click Next twice.[/*]
- Click the Install button and wait until the installation is complete.[/*]
- Click the Finish button. The tool created a shortcut icon on the Desktop of your computer.[/*]
- Now, double-click the Sophos Virus Removal Tool shortcut icon to run the tool.[/*]
- Click Yes to accept any security warnings that may appear.[/*]
- After it updates and a "Start Scanning" button appears in the lower right:
- Disconnect from the Internet or physically unplug your Internet cable connection.[/*]
- Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.[/*]
- Temporarily disable your anti-virus and real-time anti-spyware protection.[/*]
[/*]
- Click the "Start Scanning" button in the lower right to start the scan.[/*]
- After starting the scan, do not use the computer until the scan has completed.[/*]
- When finished, if it detected anything there will be a "Start Clean-up" button, click it and allow it to finish.[/*]
- When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.[/*]
- If any threats are found click Details, then View Log file (bottom left-hand corner).[/*]
- Copy and paste its contents in your next reply and note any errors encountered.[/*]
- Close the Notepad document, close the Threat Details screen, then click Start cleanup.[/*]
- Click Exit to close the program.[/*]
- If no threats were found, please confirm that result.[/*]
Note: Whenever necessary, the log will be in the following location:
Windows Vista and above:
C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs\
SophosVirusRemovalTool.log
Please post the contents of the log in your next reply and note any errors encountered.
Let me know if the problem persists.