Com surrogate issues

[sra85]

Followed steps to remove surrogate virus, but now it won't let me open certain sites in IE or download anything from online. I tried reseting all security settings in IE to default. .dll surrogate still showing up every now and then in the task manager.

 

[argus]

Helllo,

Before we begin, please note the following:

• I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
• The logs can take some time to research, so please be patient with me.
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
• Instructions that I give are for your system only!
• Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
• Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
• Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.

==============================






Download

Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

Scan with Farbar Recovery Scan Tool
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[sra85]

the Anti-Root kit found one item and I clicked cleanup, but it hasn't done anything yet, it has been stuck on the creating system restore point for about 25 minutes now.

 

[argus]

Malware

Re-run FRST.

 

[sra85]

I cancelled the root kit process and re-run FRST. Logs attached

 

[argus]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[sra85]

Ran the fix, computer restarted. Log attached.

 

[argus]

How's your computer behaving now?

 

[sra85]

The surrogate is not showing in the task manager, but I still can't go to any search engine or email websites (google, yahoo, gmail, Hotmail) except for msn.com which is my homepage. Also, the google toolbar in IE will not do anything when I try to search.

 

[argus]

Re-enable downloads in Internet Explorer

1. Close all Internet Explorer windows.
2. Press the Windows key
   
   + R.
3. Type inetcpl.cpl into the Open field and click OK. This will open Internet Properties (otherwise known as Internet Options).
   
   
   
   
   Figure 1-1
   
   
4. Click the Security tab
   
   Reset all zones to default level.
   
   
   
   
   Figure 1-2
   
   
5. When you are finished, click OK to save your changes.

 

[sra85]

I tried this and it didn't help. I even tried to go to Mozilla's website to see if I could download another browser, but it just says "blank page" on the IE tabs when I try that.

 

[sra85]

There is a folder in the temp location that keeps coming back (folder name ''1450''). If you click on this the surrogate comes back in the task manager. I've tried deleting it numerous times, but it just comes back.

 

[argus]

Re-run MBAR again (Malwarebytes Anti-Rootkit)

 

[sra85]

Ran MBAR and it says no malware found

 

[argus]

Scan with ComboFix

This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!

Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Accept the disclaimer and agree if prompted to install Recovery Console.
• Do not take any actions while ComboFix goes through your System - it may cause it to stall!
• This scan may take some time!
• When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.

If you'll encounter any issues with internet connection after running ComboFix, please visit this link.

If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.

 

[sra85]

Combo fix did find some problems, log attached. I still have the same issues with IE though

 

[argus]

How to reset Internet Explorer settings

 

[sra85]

Thank you. I now have control over my IE again. I may just have to live with it, but that same folder I mentioned earlier (1450) in the TEMP folder is coming back. If I even highlight this folder (don't even have to actually open it), the surrogate comes back in the task manager for a split second, then disappears.

 

[argus]

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  Quickscan;
  autoclean;
  emptyalltemp;
  emptyfolderscheck;delete

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[sra85]

I run that program 2 different times and both times when the notebook popped up at completion, it said could not find specified file path and there wasn't any text in the notepad. I looked on the C drive and the attached file is the only thing I could find. I will not be able to run anymore scans, etc until tomorrow. Thank you for all the help on this so far.