Solved Command prompt opens and closes.

[CaAl]

Hello sirs and good evening (just based the time in our country). I would like to request help from this website in removing malwares. My problem is stated in the "Current issues and symptoms" box but I will restate in more detailed way. As I was saying, the user is just using facebook to fancy his time and then command prompt popped up with no contents available to show just plain black background. Now the problem is I already searched things about the issue until I reached into this website with the similar problem. I suspect that malware is behind all of this and this problem of mine baffled me. Now that I read the guides that was provided by the administrator upon my joining this community, I would like to get some help. Thank you in advance for helping.

 

[TwinHeadedEagle]

Hello,

Is this company/business computer? Who is

the user is just using facebook to fancy his time

?

 

[CaAl]

Just a personal one but I used the term "user" for privacy concerns. The user is a friend of mine and he said that the cmd pops up and closes itself without him doing anything except using facebook.

 

[TwinHeadedEagle]

Okay.

Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

 

[CaAl]

Can I uninstall the anti-malware you provided and switch back to my default AV? And what is the best AV to use? Thanks for the help

 

[TwinHeadedEagle]

Yes, you can uninstall it. My choice is ESET.

How is your PC behaving now?

 

[CaAl]

So far the command prompt doesn't open, and I thank you sir for the help. It troubled me that much, but what is the root of this problem, or what type of malware is responsible for this?

 

[TwinHeadedEagle]

You had fake proxy Adware along with some browser hijackers.

 

[CaAl]

You had fake proxy Adware along with some browser hijackers.

Oh? How did it happen then? How did you read all those logs sir?

 

[TwinHeadedEagle]

You probably downloaded some adware installer and executed it.


Since there are no more problems, we can declare this PC clean

Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.


Step 1. - Creation of system restore point and tools removal.


Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.

Tool deletes old system restore points and creates a fresh system restore point after cleaning.


Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.


Security tips - highly recommended reading:

• Simple and easy ways to keep your computer safe and secure on the Internet

Maintenance tips:

• Optimize Windows for better performance

Additional software that I personally use and install on all my clients devices:

• Zemana AntiMalware (paid version highly recommended) - to work as a supplement for your antivirus but with excellent remediation and protection
• Zemana AntiLogger - keep everything you type on keyboard out of sight of bad guys trying to steal your credantials
• Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
• McShield - to prevent infections spread by removable media.
• Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
• uBlock - to surf the web without annoying ads!
• Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.

My help is free for everybody.
If you're happy with the help provided and/or wish to show your appreciaton, please consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle

 

[CaAl]

You probably downloaded some adware installer and executed it.


Since there are no more problems, we can declare this PC clean

Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.


Step 1. - Creation of system restore point and tools removal.


Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.

Tool deletes old system restore points and creates a fresh system restore point after cleaning.


Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.


Security tips - highly recommended reading:

• Simple and easy ways to keep your computer safe and secure on the Internet

Maintenance tips:

• Optimize Windows for better performance

Additional software that I personally use and install on all my clients devices:

• Zemana AntiMalware (paid version highly recommended) - to work as a supplement for your antivirus but with excellent remediation and protection
• Zemana AntiLogger - keep everything you type on keyboard out of sight of bad guys trying to steal your credantials
• Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
• McShield - to prevent infections spread by removable media.
• Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
• uBlock - to surf the web without annoying ads!
• Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.

My help is free for everybody.
If you're happy with the help provided and/or wish to show your appreciaton, please consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle

Thank you sir . Thank you very much . Did you install all of those additional software? Is it okay that one person couldn't donate? Because that is my problem.

 

[TwinHeadedEagle]

Yes, I have almost all of them on my system.

Donation is there for people that want to donate and/or send some beer money and is not mandatory of course.

 

[CaAl]

Yes, I have almost all of them on my system.

Donation is there for people that want to donate and/or send some beer money and is not mandatory of course.

All of them? Okay sir. I'll repay you if I have a decent job someday. I'm just a student at present

 

[CaAl]

Question sir. I have already an antivirus software and I intend to download malwarebytes ant-malware as a support for the security of my OS. Is it okay to install it even though I have already one?

 

[TwinHeadedEagle]

Yes, antivirus can work along with anti-malware.

 

[CaAl]

Yes, antivirus can work along with anti-malware.

They don't kill each other, do they? Like what other people say when you install two antivirus programs.

 

[TwinHeadedEagle]

Two Antivirus products isn't good but Antivirus can work with Antimalware.

 

[CaAl]

Two Antivirus products isn't good but Antivirus can work with Antimalware.

Okay sir.

 

[CaAl]

Thanks for the help again

 

[CaAl]

Two Antivirus products isn't good but Antivirus can work with Antimalware.

Uhmmm... sir if I will ask another question is it okay to post it here or create another thread?