Computer possibly be infected with malware.

[FryRice]

Hello,

On 24th of July, I received an email that I trusted (It was like for an event) on my laptop. The email contained two files, Out of curiosity, I decided to click on the files, one was image.mso(Which I believe it's the virus) the other one was image004.dmz. Nothing popped up, the file contained nothing. As soon as I opened those two files, I went on to open a new tab and click on facebook. I got a download file location screen instead.

The next thing was the keyboard didn't work, can't type letters but pressing the numbers does a completely different function. It like the keyboard has been bind differently. The mouse was also affected too, Mouse left click on applications redirects me to properties of the app. It did this for around 20 mins. Then keyboard started functioning again.

I suspect it's a virus that may have taken my information. The reason why I think is a virus is I click on original message on the email and I saw that the image.mso was created in 2017 while image004.dmz was created in 2018. Is that file a malicious file? So I downloaded an anti-keylogger and the anti-virus applications (as listed below). The applications have detected some files as PUP or malware, so I deleted them and restarted the computer.

Then I tried to reset the laptop, the computer just restarted and then an error message saying there was a problem resetting it. I'm not sure if the malware caused this or the laptop itself. Please let me know if my laptop is infected with malware.

Thanks.

 

[TwinHeadedEagle]

Hello,

I do not see signs of serious malware infection, just some Adware leftovers.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[FryRice]

Here is the log. All clear?

 

[TwinHeadedEagle]

Hmm, fixlog is incomplete, can you run it again?

 

[FryRice]

I forgot to ask, is the fixlist.txt going to interact with my programs?

The FRST file I gave you is not up to date, because after I uploaded the file , I decided to uninstall some programs.

 

[FryRice]

Here is the log.

 

[TwinHeadedEagle]

Now its better. How is your computer behaving?

 

[FryRice]

Computer is doing good, however malwarebytes said there's PUP and malware in my laptop. I think it's a false positive.

 

[TwinHeadedEagle]

Can you export MalwareBytes report?

 

[FryRice]

I don't know how, but I'll see. and also do I need to quarantine the PUP before sending the report?

 

[FryRice]

Here is the file (The naming of the file is an export log.)

 

[TwinHeadedEagle]

When you remove them, do they appear on the next scan?

 

[FryRice]

haven't checked.

 

[FryRice]

Here it is. It still appears.

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[FryRice]

Here it is.

 

[TwinHeadedEagle]

Please download Mbam check tool from this link.

https://downloads.malwarebytes.com/file/mb3_check

Start it and generate the logs. Upload the generated archive via this link:
Submit a Malware Sample

 

[FryRice]

Nvm, I sent it.

 

[TwinHeadedEagle]

Entire zip archive that is going to be generated after you start MB Check tool and press enter.

 

[FryRice]

Is there potential malware on my laptop?