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Consumer Real-World Protection Test February-May 2021
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<blockquote data-quote="MacDefender" data-source="post: 949843" data-attributes="member: 83059"><p>Ah very interesting! Yeah I agree 30 seconds is extremely fast unless they really just have a call center the same way Amazon has chat agents ready and waiting. I also suspect it is AI or something else automation assisted. I mostly report false positives because I run some RSS reader services and it is obvious from my Fortinet logs when it falsely blocks something, but I’ve also reported a few phishing sites and they are pretty quick (minutes or less) to agree.</p><p>As [USER=52096]@Gandalf_The_Grey[/USER] said, 72 hours sounds way too long. Often times phishing domains come and go in that amount of time. But that might also just be a worst case and they tend to respond faster, I just don’t have personal experience with BD.</p></blockquote><p></p>
[QUOTE="MacDefender, post: 949843, member: 83059"] Ah very interesting! Yeah I agree 30 seconds is extremely fast unless they really just have a call center the same way Amazon has chat agents ready and waiting. I also suspect it is AI or something else automation assisted. I mostly report false positives because I run some RSS reader services and it is obvious from my Fortinet logs when it falsely blocks something, but I’ve also reported a few phishing sites and they are pretty quick (minutes or less) to agree. As [USER=52096]@Gandalf_The_Grey[/USER] said, 72 hours sounds way too long. Often times phishing domains come and go in that amount of time. But that might also just be a worst case and they tend to respond faster, I just don’t have personal experience with BD. [/QUOTE]
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