Infection date and initial symptoms
2 months
Current issues and symptoms
My cpu runs fine until i plug in the internet. When i do the physical drive the memory and the cpu core all go to 100%. The cpu slows to a crawl. when i try to open applications with internet plugged in the programs freeze. when internet cord is unplugged everything works well
Steps taken in order to remove the infection
I have McAfee on CPU. could not get to scan uninstalled. attempted to install avg i could not. to run the scan u recommended i had to download thru another cpu and transfer over

I tried doing net stop spooler was recommended on some posts when i did this cpu went back to normal until we plugged internet back in.

i typed in net.exe stop superfetch it helped until Ethernet hooked back up again

trainum1

New Member
My cpu runs fine until i plug in the internet. When i do the physical drive the memory and the cpu core all go to 100%. The cpu slows to a crawl. when i try to open applications with internet plugged in the programs freeze. when internet cord is unplugged everything works well



I have McAfee on CPU. could not get to scan uninstalled. attempted to install avg i could not. to run the scan u recommended i had to download thru another cpu and transfer over

I tried doing net stop spooler was recommended on some posts when i did this cpu went back to normal until we plugged internet back in.

i typed in net.exe stop superfetch it helped until Ethernet hooked back up again

thank you for any help you can offer
 

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TwinHeadedEagle

Level 41
Verified
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.




Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.




Is this business/enterprise computer?
 

trainum1

New Member
This computer is not a business cpu it is the computer i use as a volunteer firefighter at bunker hill volunteer fire department (formerly Mt rainier VFD). we are a 501 C3 tax exempt organization. I have been a member for over fifty years. Thank You in Advance
 

TwinHeadedEagle

Level 41
Verified
Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
  • In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
  • Click the Scan tab, choose Threat Scan is checked and click Start Scan.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.



Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code:
    createsrpoint;
    autoclean;
    emptyclsid;
    emptyalltemp;
    ipconfig /flushdns >>"%temp%\log.txt";b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Upload it in your next reply.
 

trainum1

New Member
It seems to be running back to normal. it found 4 Trojan injectosr plus some other thing. Do u recommended an antivirus software i never liked McAfee. I have AVG at hom. McAfee was donated to us for being a fire department. I know a few guy do use this cpu. I try to explain not to open any files from email without scanning.

I did notice the physical drive goes to 100% but i think it does that when I'm opening programs. The ram and CPU ones stay at 20%or lower now.
As is aid we are a 5013c charitable Fire department. But i would like to donate money to you organization or at least buy you guys some beers. Where can i send money. We are in Maryland right outside Washington dc if you all are close.. Let me know

hopefully we don't have any other problems i thank you for your time and help. we use these CPU's mostly for quick books and run logs the state needs to show what members were at certain calls. Most are in Linux and other languages if you are familiar. right now thou they all seem to be working correctly when stuff does break i always like to help out the little guy than call geek squad or some other giant entity

Thank you again


Larry
 

TwinHeadedEagle

Level 41
Verified
I am glad we sorted it out :)

In my signature, you have PayPal donate link, where you can donate. Thank you very much :)



Since there are no more problems, we can declare this PC clean


Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.


Step 1. - Creation of system restore point and tools removal.


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.
Tool deletes old system restore points and creates a fresh system restore point after cleaning.


Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.


Security tips - highly recommended reading:

Maintenance tips:

Additional software that I personally use and install on all my clients devices:

  • Malwarebytes' Anti-Malware (paid version highly recommended) - to scan your system from time to time in search for malware.
  • Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
  • McShield - to prevent infections spread by removable media.
  • Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
  • Adblock - to surf the web without annoying ads!
  • Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.


My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​



Stay safe,
TwinHeadedEagle :)