Default browser keeps opening new windows and redirecting to homepage.

[HyAnyway]

First, my browser keeps redirecting to homepage/new tab page (On Startup selection) whenever I’m working on a tab so I can’t do anything for more than 5 minutes. I saw on the address line below it’s usually redirected to “yandex.ru” while the homepage is still on the screen. Then I accidentally “End process tree” of some “svchost.exe” and now my browser randomly open new window, sometimes it’s non-stop like every 5 seconds, even when I changed default browser. I’ve checked Extensions and Programs, nothing’s strange.

 

[TwinHeadedEagle]

Hello,

Is this happening in all browsers?

 

[HyAnyway]

Hello,

Is this happening in all browsers?

Yes, it is. Sorry for late response, the email was marked as spam.

 

[TwinHeadedEagle]

Do you know what is this folder?


C:\Users\My PC\AppData\Local\CocCoc\Browser

 

[HyAnyway]

Do you know what is this folder?


C:\Users\My PC\AppData\Local\CocCoc\Browser

CocCoc is one of my browsers. It's from Vietnam and based on Chromium.

 

[TwinHeadedEagle]

I don't see signs of infection in your logs.

 

[HyAnyway]

I don't see signs of infection in your logs.

Okay. What should I do now?

 

[TwinHeadedEagle]

Do you still have a problem?

 

[HyAnyway]

Yes. I've installed Windows 10 but the issue still exists.

 

[TwinHeadedEagle]

In which browser is this happening?

 

[HyAnyway]

All browsers keep resetting to homepage while I'm working (I'm using Chrome, CocCoc and Internet Explorer), and which I set as default automatically opens new windows.

 

[TwinHeadedEagle]

How you mean resetting to homepage?

 

[HyAnyway]

When I'm working on a tab it automatically opens the homepage in that tab (or new tab page - depending on what I chose in "On Startup" setting), and I have to click back to continue what I'm doing. Sometimes it happened every minute so I can't fill forms.

 

[TwinHeadedEagle]

Can you clean the cache or reset your browsers settings?

 

[HyAnyway]

I did. I tried to re-install them all but it isn't solved.

 

[TwinHeadedEagle]

Can you expand that svchost tree and make a picture for me to see?

 

[HyAnyway]

Oh I'm sorry but it's a lot and I can't remember what I clicked, so I don't know what svchost I should expand.

 

[TwinHeadedEagle]

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Clean.
• Your PC should reboot now.
• After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner



Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

 

[HyAnyway]

# AdwCleaner 7.0.6.0 - Logfile created on Thu Jan 04 11:48:08 2018
# Updated on 2017/21/12 by Malwarebytes
# Database: 01-03-2018.1
# Running on Windows 10 Home (X64)
# Mode: scan
# Support: Customer Support & Help Center

***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

No malicious registry entries found.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries.

*************************



########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt ##########

 

[TwinHeadedEagle]

Your computer is clean.