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Windows Malware Removal Help & Support
Dept. of Justice - Ransomware: Locked up computer, incl. SAFE MODE
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<blockquote data-quote="rdgizmo" data-source="post: 131782" data-attributes="member: 10678"><p>I am having an issue with HitmanPro/Kickstart with a Dept. of Justice ransomware. Tried HitmanPro/Kickstart, but it will not detect the malware. Have contacted SurfRight, and they suggested that I review your removal tips... </p><p></p><p>I am using a Dell XPS 420, with Windows 7 Ultimate(32-bit), with a RAID 1 (mirror) setup; IE 9; Trend Micro Titanium did not detect or remove. Their techs could not assist successfully as I could not network. System shows DOJ screen at every turn. System Restore unsuccessful</p><p> </p><p>I am unable to use Safe Mode with Command Prompt or with Networking, so I tried the Kaspersky Rerscue Disk as suggested on the site. I have downloaded and burned 3 separate disks with the same results... Once it boots up and Kaspersky initiates, I get a message that the data files (virus/malware/etc.) are corrupted (not out of date, as is shown in your instructiuons). I try to update them so it can scan my system, but the update fails at about 30% complete, and retries fail immediately. Therefore no scan can take place. What can I do?</p></blockquote><p></p>
[QUOTE="rdgizmo, post: 131782, member: 10678"] I am having an issue with HitmanPro/Kickstart with a Dept. of Justice ransomware. Tried HitmanPro/Kickstart, but it will not detect the malware. Have contacted SurfRight, and they suggested that I review your removal tips... I am using a Dell XPS 420, with Windows 7 Ultimate(32-bit), with a RAID 1 (mirror) setup; IE 9; Trend Micro Titanium did not detect or remove. Their techs could not assist successfully as I could not network. System shows DOJ screen at every turn. System Restore unsuccessful I am unable to use Safe Mode with Command Prompt or with Networking, so I tried the Kaspersky Rerscue Disk as suggested on the site. I have downloaded and burned 3 separate disks with the same results... Once it boots up and Kaspersky initiates, I get a message that the data files (virus/malware/etc.) are corrupted (not out of date, as is shown in your instructiuons). I try to update them so it can scan my system, but the update fails at about 30% complete, and retries fail immediately. Therefore no scan can take place. What can I do? [/QUOTE]
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