Hi,
You're missing Aswmbr report.
Sorry, I misunderstood you. Let's move on:
1. Please download ComboFix by sUBs from here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully.
Note: ComboFix must be downloaded to your Desktop.
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2. Temporarily disable your AntiVirus program, usually via a right click on the System Tray icon. They may interfere with Combofix.
If you are unsure how to do this please read this or this Instruction.
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3. Run ComboFix. Click on I Agree!
- ComboFix will display DISCLAIMER of warranty on software.
By clicking I Agree ComboFix shall continue.
- ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
-If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
- ComboFix will scan your computer in stages, total of 50 stages.
Do not mouse-click around while ComboFix is running.
Note:If you see a message like "Illegal operation attempted on a registry key that has been marked for deletion" just restart your computer.
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4. When the tool is finished, it will produce a log report for you. (typical location: C:\ComboFix.txt )
Attach log reports ( ComboFix.txt) back to topic.
Let's try something different
Download TDSSKiller and save it to your desktop
Execute TDSSKiller.exe by doubleclicking on it.
Confirm "End user Licence Agreement" and "KSN Statement" dialog box by clicking on Accept button.
- Press Start Scan
- If Suspicious object is detected, the default action will be Skip, click on Continue.
- If Malicious objects are found, select Cure.
Once complete, a log will be produced at the root drive which is typically C:\ ,for example, C:\TDSSKiller.<version_date_time>log.txt
Please post the contents of that log in your next reply.
"%userprofile%\desktop\combofix.exe" /killall
Let's try to run ComboFix one more time. If it is not located at Desktop , please move it.
Then, press Start button (between ctrl and alt) + R together. Run windows will open. Copy this and press OK.
Code:"%userprofile%\desktop\combofix.exe" /killall
Folder::
c:\users\Marjorie\AppData\Roaming\Fowacye
c:\users\Marjorie\Apps\NT
c:\users\Marjorie\AppData\Local\Omics
c:\users\Marjorie\AppData\Roaming\HpUpdate
Registry::
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Msmdmwbs"=-
"Omics"=-
"GameServer518"=-
"Zyivfuubd"=-
ClearJavaCache::
Open notepad and copy/paste the text present inside the code box below:
Save this as CFScript.txtCode:Folder:: c:\users\Marjorie\AppData\Roaming\Fowacye c:\users\Marjorie\Apps\NT c:\users\Marjorie\AppData\Local\Omics c:\users\Marjorie\AppData\Roaming\HpUpdate Registry:: [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "Msmdmwbs"=- "Omics"=- "GameServer518"=- "Zyivfuubd"=- ClearJavaCache::
Close all browser windows and refering to the picture above.
Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
ComboFix will will re-run. When finished, it will produce a log for you.
Attach the contents of the log in your next reply. (typical location: C:\ComboFix.txt )
"TwinHeadedEagle, post: 161877, member: 6533"]Tell me how is the situation now?
The computer is running much faster since running ComboFix twice. That is very encouraging. Thanks.
I ran AdwCleaner. Two logs were created and are attached. This program was run last year on this computer and the log files were still on the c drive. Is that why these files are R1 and S1? Many thanks.
Computer seems clean, still any problems?
No problem, ask everything you need
The computer is running much better now. The service you provided was very professional and very effective. I appreciate your help very much.
For the future, is there a program or programs you would recommend to protect against more problems? I hear about a number of free or free trial programs that are available but I don’t know about them. I understand that Microsoft has protection software for Windows that is available for free. My cable company, Charter, also has a security suite that I can download and use at no cost. I installed a free version of AVAST Antivirus on an older computer and it seems that it causes the computer to run slow at times, particularly at startup. I would appreciate your advice on the best way to go.
Thanks again for your help!