Solved Dllhost.exe problem

[AlbertC]

Have done so, did so for Chrome as well,ran ADW cleaner, and Malware bytes screen all clean, But when I open up IE I continue to get pop ups. Shut down, rescan with ADW - find superfish again, keeps reinfecting. Scan attached. Before the tab loads fully - I see t.cttsrv.com

I appreciate your continuing support, and will gladly buy you a beer or two after this!

 

[TwinHeadedEagle]

Okay, then we will try to reinstall Internet Explorer:

• First download Internet Explorer installation from here and save it on your Desktop
• Next step is to uninstall Internet Explorer from your PC. Follow Uninstall Internet Explorer from this link
• Restart your PC
• Install Internet Explorer that you downloaded in first step

 

[AlbertC]

Have reinstalled IE 11 as per your instructions- took some time as it would not let me install it, I had to run a program for windows following instructions on the error given : File ran Windows6.1-KB947821-v33-x64.msu. After that installed I was able to run the installer. But still getting popups - log attached.

 

[TwinHeadedEagle]

Are problems only in Internet Explorer?

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[AlbertC]

The problem also occurred with Chrome, but I have uninstalled it. Otherwise it does not appear to be affecting any other programs (not that I have been using the PC for anything else)
Note that when I unstalled IE Explorer - it only rolled back to IE 8. Was that okay?

Logs attached.

 

[TwinHeadedEagle]

Can you try to reset your router to factory settings? If that doesn't help, please make a picture of pop-up.

 

[AlbertC]

Is this what you are suggesting?

http://www.att.com/esupport/article.jsp?sid=KB411664&cv=812#fbid=_7NA3aYQLKP

 

[TwinHeadedEagle]

Yes, if these are the instructions for your router, follow them.

 

[AlbertC]

Hi there. Have done a factory reset on the router, and no success. I have attached images. The one with the corner of the window is to show the location. It has t.cttsrv.com in the link.

I also have another laptop connected to this network, and it is not having any problems.

What do you suggest for the next step?

 

[TwinHeadedEagle]

Scan with Malwarebytes' Anti-Malware

Please re-run

Malwarebytes' Anti-Malware.

• First of all, select update.
• Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the newest Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[AlbertC]

As requested.

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[AlbertC]

As requested. When run I got a program stopped unexpectedly error. Awaiting further instructions.

 

[AlbertC]

It appears that I am now clean! No popups when going to malware website, or news website (stuff.co.nz) that I was using to check out if it works. Now able to play a news video without any difficulty.

Thank you so much for your help! What do I need to do now for clean up?

Also, I am curious - what was the source of the problem.

 

[TwinHeadedEagle]

Thank you so much for your help! What do I need to do now for clean up?

I'll give it to you below in my final speech.

Also, I am curious - what was the source of the problem.

There were fake DNS setting on your PC that showed these ads



Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:
​

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.
• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:
​

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.​

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:
​

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

FiheHippo.com Update Checker - to keep your programs up-to-date.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:​

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle