Solved dllhost.exe, trojan poweliks, com surrogate, syswow64, please help

dzyre

New Member
Thread author
Verified
Oct 29, 2014
35
Need help in removing all this junk on my laptop. Just started couple days ago. Trojan adclicker, powelik, com surrogate, dllhost exe
 

dzyre

New Member
Thread author
Verified
Oct 29, 2014
35
Also have this syswow64 ???
Any help is greatly appreciated. Thank You in advance. I hope to hear from you soon
 

dzyre

New Member
Thread author
Verified
Oct 29, 2014
35
tried to download frst to do the scan and I am getting the same error message : your current security settings will not allow this file download
 

dzyre

New Member
Thread author
Verified
Oct 29, 2014
35
Heres the frst/add scan log used mozilla to download
 

Attachments

  • FRST_29-10-2014_15-35-26.txt
    28.3 KB · Views: 48
  • Addition_29-10-2014_15-35-24.txt
    27.8 KB · Views: 52

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    fjqb1h.png
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.




TDSSKiller_Kaspersky.png
Scan with TDSSKiller

Please download TDSSKiller by Kaspersky and save it to your desktop.

  • Right-click on
    TDSSKiller_Kaspersky.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
  • Your machine may appear very slow and unusable after that - it's normal.
  • TDSSKiller will run automaticaly. Click on Change parameters and click OK.
  • Click the Start Scan button and wait patiently.

If anything will be found follow this guidelines:
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    If Cure is not available, please choose Skip instead.
  • Do not choose Delete unless instructed!

A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.




51a5bf3d99e8a-ComboFixlogo16.png
Scan with ComboFix

This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!


Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    51a5bf3d99e8a-ComboFixlogo16.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Accept the disclaimer and agree if prompted to install Recovery Console.
  • Do not take any actions while ComboFix goes through your System - it may cause it to stall!
  • This scan may take some time!
  • When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.
icon_idea.gif
If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
icon_idea.gif
If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.
 

dzyre

New Member
Thread author
Verified
Oct 29, 2014
35
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    fjqb1h.png
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.




TDSSKiller_Kaspersky.png
Scan with TDSSKiller

Please download TDSSKiller by Kaspersky and save it to your desktop.

  • Right-click on
    TDSSKiller_Kaspersky.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
  • Your machine may appear very slow and unusable after that - it's normal.
  • TDSSKiller will run automaticaly. Click on Change parameters and click OK.
  • Click the Start Scan button and wait patiently.

If anything will be found follow this guidelines:
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    If Cure is not available, please choose Skip instead.
  • Do not choose Delete unless instructed!

A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.




51a5bf3d99e8a-ComboFixlogo16.png
Scan with ComboFix

This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!


Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    51a5bf3d99e8a-ComboFixlogo16.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Accept the disclaimer and agree if prompted to install Recovery Console.
  • Do not take any actions while ComboFix goes through your System - it may cause it to stall!
  • This scan may take some time!
  • When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.
icon_idea.gif
If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
icon_idea.gif
If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.


Hi! Thank u for your help. Sorry if I sound naive but I was wondering if I need to backup my pics/videos prior to running these scans? I havent yet. Or will they be ok?
 

dzyre

New Member
Thread author
Verified
Oct 29, 2014
35
Hello... Trying to upload TDSS log and its saying the file is too large. I tried to copy and paste but system is so slow and its not allowing me to copy all
 

dzyre

New Member
Thread author
Verified
Oct 29, 2014
35
I dont know what was happening but here it is. o_O
 

Attachments

  • TDSSKiller.3.0.0.41_04.11.2014_11.01.06_log.txt
    4.8 KB · Views: 28
  • TDSSKiller.3.0.0.41_04.11.2014_11.05.28_log.txt
    643.2 KB · Views: 24

dzyre

New Member
Thread author
Verified
Oct 29, 2014
35
Okay I downloaded and scanned with ComboFix but I cannot find any logfile anywhere. When is was scanning a dialog box popped up about saving files to c: Windows Erdnt . TThere's a his backup folder. I don't know what to do now.
In the mean time I'm still getting cCom surrogate high usage and notifications from Norton regarding attacks.
 

dzyre

New Member
Thread author
Verified
Oct 29, 2014
35
I found 3 file folders. 32788R22FWJFW. Qoobox. And combofix. No text file or log
 

dzyre

New Member
Thread author
Verified
Oct 29, 2014
35
OK I was reading about combofix on bleeping computer and I realized I did not get a message box regarding Microsoft recovery console. The combofix scan stopped right after the backup. How do I get the recovery console to proceed with the scans?
 

dzyre

New Member
Thread author
Verified
Oct 29, 2014
35
Heres the logs for tdss again and combofix. Just wondering... my internet didnt disconnect and my clock did not change format during the scans. Is that normal? I was just reading it on bleeping and just didnt know if thats ok. Thanks
 

Attachments

  • ComboFix.txt
    19.4 KB · Views: 75
  • log.txt
    40 bytes · Views: 31
  • TDSSKiller.3.0.0.41_04.11.2014_11.01.06_log.txt
    4.8 KB · Views: 27
  • TDSSKiller.3.0.0.41_04.11.2014_11.05.28_log.txt
    643.3 KB · Views: 32

dzyre

New Member
Thread author
Verified
Oct 29, 2014
35
I enabled it and got 2 notifications when i started to browse the web. Trojan.gen.2 and trojan. Poweliks.
 

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