Justin Campbell

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I am a licensed corporate user.

I was able to clean the users laptop last week but it came back today. I would like to know the standard cleaning process as the responses from MB in the forum seem to vary on the tools used.

Thanks.

Added the Addition and FRST logs from the users computer
 

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I am a licensed corporate user.

I was able to clean the users laptop last week but it came back today. I would like to know the standard cleaning process as the responses from MB in the forum seem to vary on the tools used.

Thanks.

Added the Addition and FRST logs from the users computer

I am not making a profit. I am a support tech with a licensed MalwareBytes product.
 

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