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<blockquote data-quote="TwinHeadedEagle" data-source="post: 227657" data-attributes="member: 6533"><p>Hello,</p><p></p><p></p><p><strong>Before we start please note the following:</strong></p><p></p><p><img src="http://forum.programosy.pl/images/smilies/icon_arrow.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> Analysis and research take some time, also sometimes real life gets in the way, please be patient.</p><p><img src="http://forum.programosy.pl/images/smilies/icon_arrow.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> Limit your internet access to posting here, some infections just wait to steal typed-in passwords.</p><p><img src="http://forum.programosy.pl/images/smilies/icon_arrow.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.</p><p><img src="http://forum.programosy.pl/images/smilies/icon_arrow.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> Do not paste the logs in your posts, attachments make my work easier. There is a <strong>Upload a File </strong>button which you can use to attach your reports. <strong>Attach all reports.</strong></p><p><img src="http://forum.programosy.pl/images/smilies/icon_arrow.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.</p><p><img src="http://forum.programosy.pl/images/smilies/icon_arrow.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> Note that we may live in totally different time zones, what may cause some delays between answers.</p><p></p><p><img src="http://forum.programosy.pl/images/smilies/icon_idea.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /><span style="color: rgb(0, 0, 255)"><strong> I can't foresee everything, so if anything unexpected happens, please stop and inform me!</strong></span></p><p><img src="http://forum.programosy.pl/images/smilies/icon_idea.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /><span style="color: rgb(255, 0, 0)"><strong> There are no silly questions. Never be afraid to ask if in doubt!</strong></span></p><p></p><p></p><p></p><p></p><p><strong><span style="color: rgb(255, 0, 0)">WARNING: </span></strong> <u>I noticed you have more than one antivirus installed.</u></p><p></p><p><strong>Never install more than one Antivirus</strong>! Rather than giving you extra protection, it will decrease the reliability of it seriously! The reason for this is that if both products have their automatic (Real-Time) protection switched on, your system may lock up due to both software products attempting to access the same file at the same time. Also because more than one Antivirus installed are not compatible with each other, it can cause system performance problems and a serious system slowdown.</p><p></p><p>Please uninstall either <strong>Norton Internet Security</strong> or <strong>AVG</strong>.</p><p></p><p></p><p></p><p></p><p><img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong> <u><span style="color: blue">Scan with ZOEK</span></u></strong></p><p></p><p>Please download <a href="http://hijackthis.nl/smeenk/" target="_blank"><strong>ZOEK</strong></a> by Smeenk and save it to your desktop (preferred version is the <strong>*.exe</strong> one)</p><p>Temporary disable your AntiVirus and AntiSpyware protection - instructions <a href="http://www.bleepingcomputer.com/forums/topic114351.html" target="_blank">here</a>.</p><p></p><ul> <li data-xf-list-type="ul">Right-click on <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> icon and select <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong> Run as Administrator</strong> to start the tool.</li> <li data-xf-list-type="ul">Wait patiently until the main console will appear, it may take a minute or two.</li> <li data-xf-list-type="ul">In the main box please paste in the following script:<br /> [code]createsrpoint;<br /> autoclean;<br /> emptyalltemp;<br /> FFDefaults;<br /> Chrdefaults;[/code]</li> <li data-xf-list-type="ul">Make sure that <strong>Scan All Users</strong> option is checked.</li> <li data-xf-list-type="ul">Push <strong>Run Script</strong> and wait patiently. The scan may take a couple of minutes.</li> <li data-xf-list-type="ul">When the scan completes, a <strong>zoek-results</strong> logfile should open in notepad.</li> <li data-xf-list-type="ul">If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)</li> </ul><p></p><p>Attach report into your next reply.</p></blockquote><p></p>
[QUOTE="TwinHeadedEagle, post: 227657, member: 6533"] Hello, [B]Before we start please note the following:[/B] [IMG]http://forum.programosy.pl/images/smilies/icon_arrow.gif[/IMG] Analysis and research take some time, also sometimes real life gets in the way, please be patient. [IMG]http://forum.programosy.pl/images/smilies/icon_arrow.gif[/IMG] Limit your internet access to posting here, some infections just wait to steal typed-in passwords. [IMG]http://forum.programosy.pl/images/smilies/icon_arrow.gif[/IMG] Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good. [IMG]http://forum.programosy.pl/images/smilies/icon_arrow.gif[/IMG] Do not paste the logs in your posts, attachments make my work easier. There is a [B]Upload a File [/B]button which you can use to attach your reports. [b]Attach all reports.[/b] [IMG]http://forum.programosy.pl/images/smilies/icon_arrow.gif[/IMG] Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational. [IMG]http://forum.programosy.pl/images/smilies/icon_arrow.gif[/IMG] Note that we may live in totally different time zones, what may cause some delays between answers. [IMG]http://forum.programosy.pl/images/smilies/icon_idea.gif[/IMG][COLOR=rgb(0, 0, 255)][B] I can't foresee everything, so if anything unexpected happens, please stop and inform me![/B][/COLOR] [IMG]http://forum.programosy.pl/images/smilies/icon_idea.gif[/IMG][COLOR=rgb(255, 0, 0)][B] There are no silly questions. Never be afraid to ask if in doubt![/B][/COLOR] [B][COLOR=rgb(255, 0, 0)]WARNING: [/COLOR][/B] [U]I noticed you have more than one antivirus installed.[/U] [B]Never install more than one Antivirus[/B]! Rather than giving you extra protection, it will decrease the reliability of it seriously! The reason for this is that if both products have their automatic (Real-Time) protection switched on, your system may lock up due to both software products attempting to access the same file at the same time. Also because more than one Antivirus installed are not compatible with each other, it can cause system performance problems and a serious system slowdown. Please uninstall either [B]Norton Internet Security[/B] or [B]AVG[/B]. [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png[/IMG] [B] [U][COLOR=blue]Scan with ZOEK[/COLOR][/U][/B] Please download [URL='http://hijackthis.nl/smeenk/'][B]ZOEK[/B][/URL] by Smeenk and save it to your desktop (preferred version is the [B]*.exe[/B] one) Temporary disable your AntiVirus and AntiSpyware protection - instructions [URL='http://www.bleepingcomputer.com/forums/topic114351.html']here[/URL]. [LIST] [*]Right-click on [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png[/IMG] icon and select [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg[/IMG] [B] Run as Administrator[/B] to start the tool. [*]Wait patiently until the main console will appear, it may take a minute or two. [*]In the main box please paste in the following script: [code]createsrpoint; autoclean; emptyalltemp; FFDefaults; Chrdefaults;[/code] [*]Make sure that [B]Scan All Users[/B] option is checked. [*]Push [B]Run Script[/B] and wait patiently. The scan may take a couple of minutes. [*]When the scan completes, a [B]zoek-results[/B] logfile should open in notepad. [*]If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive) [/LIST] Attach report into your next reply. [/QUOTE]
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