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<blockquote data-quote="fabiobr" data-source="post: 898056" data-attributes="member: 78956">Update:They were really having problems that the promotion was not sending the VPN key (and I just found that out now because I contact them to see if I can use only the VPN without activating the KTS).The agent told me to ask for a refund and BUY IT AGAIN (hahahaha), but I explained that it was more than 30 days for the purchase because I was storing the license since I was waiting to activate it only later, I didn&#039;t know that it was already counting.Then he told me to wait for a response from Kaspersky&#039;s &quot;Advanced Support Team&quot;. I&#039;ll wait, but the mistake of not sending the VPN key together is THEM, even though I didn&#039;t know that the license was already counting (which only gets worse since they should have sent me the VPN as soon as I finished the purchase, if it was already enabled and counting days).I seem to be facing the same thing that [USER=79035]@blackice[/USER] went through with the support of Bitdefender, but with Kaspersky.I am really disappointed. If I pay for an expensive product like Kaspersky, I expect at least support of the same level. They would never send me the VPN key if I not contact them, and that was not my mistake, it&#039;s their problem.If I receive the VPN key, I&#039;ll tell here.</blockquote>

[QUOTE="fabiobr, post: 898056, member: 78956"] Update: They were really having problems that the promotion was not sending the VPN key (and I just found that out now because I contact them to see if I can use only the VPN without activating the KTS). The agent told me to ask for a refund and BUY IT AGAIN (hahahaha), but I explained that it was more than 30 days for the purchase because I was storing the license since I was waiting to activate it only later, I didn't know that it was already counting. Then he told me to wait for a response from Kaspersky's "Advanced Support Team". I'll wait, but the mistake of not sending the VPN key together is THEM, even though I didn't know that the license was already counting (which only gets worse since they should have sent me the VPN as soon as I finished the purchase, if it was already enabled and counting days). I seem to be facing the same thing that [USER=79035]@blackice[/USER] went through with the support of Bitdefender, but with Kaspersky. I am really disappointed. If I pay for an expensive product like Kaspersky, I expect at least support of the same level. They would never send me the VPN key if I not contact them, and that was not my mistake, it's their problem. If I receive the VPN key, I'll tell here. [/QUOTE]

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