Solved Dragon Branch adware problem

[Collin]

Hi,

When I went on Google chrome today there were lots of advertisement that wouldn't usually appear. After going on other websites, the page would change after a few seconds. I suspect the adware is from when I converted youtube videos on clipconverter. The website had lots of unusual advertisements and pop ups that weren't trustworthy.

I went to the uninstall option and found an unusual name Dragon Branch on the list. When I clicked to delete it, it said it was already deleted, but the problem still persisted. As a result I went on websites to help me remove the adware. I used a range of scanners but at the end the problem would still be there.

Thanks Collin

 

[argus]

Helllo,

My name is Argus and and I will be helping you with your computer problems.

Before we begin, please note the following:

• I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
• The logs can take some time to research, so please be patient with me.
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
• Instructions that I give are for your system only!
• Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
• Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
• Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not be able to help you if you do not follow my instructions.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  bitsadmin /reset /allusers;b
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[Collin]

Appreciate your help. Here is the results.

 

[argus]

Re-run zoek and run this script:

createsrpoint;
autoclean;
{16a7cf9a-3398-4c48-95b6-9e061ab330da}.xpi;ff
chrdefaults;
emptyalltemp;

Post its content into your next reply.

 

[Collin]

Here it is:

 

[argus]

How is the situation now?

 

[Collin]

Unfortunately, there are still lots of ads that is related to the websites I go on and some links don't lead to the one I want to go on.

 

[argus]

Export your bookmarks
https://support.google.com/chrome/answer/96816?hl=en


Close all Chrome windows and tabs.
Go to the Start menu > Control Panel.
Click Programs and Features.
Double-click Google Chrome.
Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, select the "Also delete your browsing data" checkbox.


Click Start, copy in search %LOCALAPPDATA%\ and remove folder Google

Download Chrome
https://www.google.com/intl/en/chrome/browser/desktop/

 

[Collin]

Looks like that's done it. I've been able to go on websites without any ads coming up.

 

[argus]

Very good.

Glad we could help.



The following will implement some post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

 

[Collin]

Thanks again. You were really helpful.