Infection date and initial symptoms
1/3/16 Pop-ups EVERYWHERE VERY slow loading and chrome doesn't open
Current issues and symptoms
Same as above
Steps taken in order to remove the infection
Went on multiple websites and attempted to clear all malware from Control a panel but more spawn and gets stuck on uninstalling. Also attempted to download adwCleanr but couldn't work

TreasureDragon

New Member
Hey all,

My first post here and I'll start off with my unexpected, depressing story.

First off I must say I am panicking and depressed because my laptop caught a nasty virus, DNS, the nastiest of nastiest viruses.

Being the piano nerd I am, I tried to download some piano sheets for my next project. Usually, I find one, download it, and print it, but this particular one was a bit weird but being very stupid, I proceeded to download the "music." Unfortunately, it slowed down my device significantly and pop ups were everywhere. I have had these sort of things happen before so I went to the Control Panel but deleting them took forever on one thing and couldn't get any more to uninstall.

Discouraged, I attempt in vain to open up chrome or at least internet explorer to download the cleaner. But chrome died after 2 seconds or I would download the cleaner but it wouldn't open because I "didn't have the sufficient app for the file." Later things turned out for the worst as Chrome gave up struggling and I was stuck with Internet Explorer. To add insult to injury, even that didn't work as proceeding to google was impossible. So I am turning to you guys, and I sincerely hope I can fix this VERY soon as I need this quickly. Thank you in advance! :)
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.




Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.




Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.


  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
 
  • Like
Reactions: TreasureDragon

TreasureDragon

New Member
Thank you for the help! I actually stalled out a couple of hours to wait for the ads to settle down and managed to completely wiped out the virus! :)