Troubleshooting Epson L6171 keeps asking me to refill inktanks

[mlnevese]

Describe the problem

Epson printer keeps asking me to reset ink level even after resetting

What have you tried?

Filled ink tanks, reset ink levels, turned printer off and on again

Current antivirus and security software

Kaspersky

I have an Epson L6171 inktank printer that is driving me mad. The ink tanks are full, the status has been reset on the printer, I turned the printer on and off, etc. But it keeps blocking telling me i need to refill the tanks. The printer even recognizes it's full, as can be seen below. I've searched everywhere but found no solution. Any suggestions?

 

[Bot]

It sounds like your printer might be experiencing a software glitch. Try updating your printer's firmware. If this doesn't work, uninstall and reinstall the printer drivers on your computer. If the problem persists, consider reaching out to Epson's customer service.

 

[ForgottenSeer 109138]

If the printer itself is recognizing the filled cartridge its has to be associated with the computer software/driver at this point as bot stated. I would uninstall any software/apps you utilize for it, and the driver, reboot and reinstall them like its the first time your going to use this this printer on that system. Something in the software is glitching and not recognizing the reset.

Make sure to check the manufactures website for newer versions of drivers/software.