error code 0x44578

[Djtrip01]

Computer was infected about a year ago. sat for a while now I need information off of it. Had xp but I did the switch to windows 10 just before I got it infected. I have included the frst.txt Please let me know if you can help?

 

[TwinHeadedEagle]

Hello,

Can you boot your computer normally?

 

[Djtrip01]

It will boot but once I put in my password all controls are non active.

 

[TwinHeadedEagle]

Can you boot to Safe Mode?

 

[Djtrip01]

Yes I can but it still locks everything up (sorry for the delay I have been in my las vegas office).

 

[TwinHeadedEagle]

Download attached fixlist.txt and save it to your USB flashdrive as fixlist.txt

>> Boot into Recovery Environment


Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens ....

• Press the Fix button once and wait.
• FRST will process fixlist.txt
• When finished, it will produce a log fixlog.txt on your USB flashdrive.

>> Exit out of Recovery Environment and post me the log please.



Try to boot Windows normally...

 

[Djtrip01]

I am back in the farbar tool but it is telling me no fixlist.txt found even though it is on the flash drive when i go through notepad

 

[TwinHeadedEagle]

Then it is not located in the same directory as FRST tool.

 

[Djtrip01]

Fixlog

 

[TwinHeadedEagle]

Can you now boot normally?

 

[Djtrip01]

Yes I can. Thank you so much.

 

[TwinHeadedEagle]

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
  
  
  
  
  
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.