Hot Take Eset Forums

[Divine_Barakah]

I have been following ESET Forums for years now. Honestly, the way supervisors answer customers inquiries does not promote trust.

Regarding activation questions, for example, Supervisors provide vague, inconclusive answers. In many instances users asked about storing activation keys two of them recently asked about keys purchased from StackSocial. Instead of giving users a conclusive answer, the supervisor implied and even stated that StackSocial is not an Eset reseller. The answers feel like a "threat" which tried to remove liability from Eset in case sth was wrong with the keys.

Another instance was about PUPs and problems likr incompatibility with Adguard Dekstop and Adguard VPN. The answers, again, never address the core issue and are desmissive as well.


Please share you experience with Eset Support in General and in Forums as well.

 

[TuxTalk]

Let me say, Marcos and me are not friends, i really have no respect for him.

 

[Jonny Quest]

Yup, and I let itman get away with it in this regard, I'm newer to the Eset forum and knew I couldn't get anywhere with his reply, but to go for it from my end, and it worked great (StackSocial). I figured if it didn't work, I was only out $24. US dollars for a 2 device subscription. But, the reviews here were positive for StackSocial.

And you're right, they are obviously a Eset reseller (itman didn't try very hard) for the keys were correct, and I think they even provided an option to link to your created Eset portal account from your email address submitted? I just copied and pasted the codes into Notepad, then logged into my portal and activated them.

 

[Victor M]

Regarding activation questions, for example, Supervisors provide vague, inconclusive answers. In many instances users asked about storing activation keys two of them recently asked about keys purchased from StackSocial. Instead of giving users a conclusive answer, the supervisor implied and even stated that StackSocial is not an Eset reseller. The answers feel like a "threat" which tried to remove liability from Eset in case sth was wrong with the keys.

They have to be mindful of the 'official' stance of Eset with regards to this topic. And they play 'what if' games in their heads. What if stack social is a scammer. What if the keys from them don't work. What if the customer blames Eset when the keys don't work. What if a million and a half bad things. ..... When you have been dealing with the public for so long, your answers tend to be 'pre-recorded' and safe. They can't affirm that the stack social keys will work, because they are a competitor, because the customer might quote you and spread the word that stack social is the way to go. It would be a sure way to get fired.

 

[Jonny Quest]

They have to be mindful of the 'official' stance of Eset with regards to this topic. And they play 'what if' games in their heads. What if stack social is a scammer. What if the keys from them don't work. What if the customer blames Eset when the keys don't work. What if a million and a half bad things. ..... When you have been dealing with the public for so long, your answers tend to be 'pre-recorded' and safe. They can;t affirm that the stack social keys will work, because they are a competitor.

And I did a forum search to see if that specific vendor or topic had already been covered, and didn't find one, so I cut them some slack for not knowing.
With the Bitdefender forum, Alexandru in the past would confirm (at least try to) if the reseller in question was authentic, a BD reseller, itman wasn't even going to try.

 

[Divine_Barakah]

Yup, and I let itman get away with it in this regard, I'm newer to the Eset forum and knew I couldn't get anywhere with his reply, but to go for it from my end, and it worked great (StackSocial). I figured if it didn't work, I was only out $24. US dollars for a 2 device subscription. But, the reviews here were positive for StackSocial.

And you're right, they are obviously a Eset reseller (itman didn't try very hard) for the keys were correct, and I think they even provided an option to link to your created Eset portal account from your email address submitted? I just copied and pasted the codes into Notepad, then logged into my portal and activated them.

Well, the question should not be about where we got the key from. I need to know if I can safely store the key or does the key starts counting the momoent of purchase. He could have easily answered the users, but he chose to twist and talk about SS instead.

They have to be mindful of the 'official' stance of Eset with regards to this topic. And they play 'what if' games in their heads. What if stack social is a scammer. What if the keys from them don't work. What if the customer blames Eset when the keys don't work. What if a million and a half bad things. ..... When you have been dealing with the public for so long, your answers tend to be 'pre-recorded' and safe. They can;t affirm that the stack social keys will work, because they are a competitor, because the customer might quote you and spread the word that stack social is the way to go. It would be a sure way to get fired.

Understandable, but honestly this is not the kind of support I am after.

 

[Victor M]

Understandable, but honestly this is not the kind of support I am after.

I sometimes shudder to think about what would happen if someone repeated my config and got hacked. So I only post things that I am dead sure about. But then the reader still must be mindful that I don't know-it-all. You would never know if the reader was being targeted and is desperately trying to find a way out, and google found my config. ( I found my MT config listed by Google )

 

[Antimalware18]

I've had no issues my Eset key bought through stacksocial (yet) but I am not part of any vendors forums or barely any at all regarding cyber security besides this one. I found WIlders to be slow (not many postings at the time i left) and I havent been a part of a specific AV's forums since avast back when I was still in High School. mainly becuase the only discussions were about said AV and I wanted to broaden my horizons as they say.

 

[Divine_Barakah]

So I grabbed a sec key from StackSocial and still have not redeemed it. I will wait for 29 days and see what to do after that. But the logic says if SS has those keys stored, why can't I? I believe it will stay unactivated until I activate it.

 

[Divine_Barakah]

I've had no issues my Eset key bought through stacksocial (yet) but I am not part of any vendors forums or barely any at all regarding cyber security besides this one. I found WIlders to be slow (not many postings at the time i left) and I havent been a part of a specific AV's forums since avast back when I was still in High School. mainly becuase the only discussions were about said AV and I wanted to broaden my horizons as they say.

The key purchased from StackSocial is legit. Eset support confirmed it in a chat session.

 

[Divine_Barakah]

BTW keys purchased from SS were not registered before. When you receive the key, redeem it to Eset Home and it will ask you for your details to register the key so that you can later retrieve you license details using your email if you ever lose it.

 

[bazang]

I have been following ESET Forums for years now. Honestly, the way supervisors answer customers inquiries does not promote trust.

You are assuming that ESET staff on the public forums are the same as those that provide official ESET support via the ESET application itself or the ESET ticketing/issue system. They are NOT the same personnel.

Any support questions should be submitted directly to ESET support. The support provided on the forum is NOT identical to the official ESET support method(s).

Regarding activation questions, for example, Supervisors provide vague, inconclusive answers. In many instances users asked about storing activation keys two of them recently asked about keys purchased from StackSocial. Instead of giving users a conclusive answer, the supervisor implied and even stated that StackSocial is not an Eset reseller. The answers feel like a "threat" which tried to remove liability from Eset in case sth was wrong with the keys.

ESET maintains an authorized partner and reseller list. StackSocial is not on it. Therefore, the statements made by the ESET staff are correct.

StackSocial might sell ESET license keys, but ESET has no obligation nor responsibility to fix issues with those keys - nor to provide any support. In fact, if the keys are not purchased from an authorized partner or reseller, per ESETs Terms of Service, they don't have to do anything. Go back to StackSocial and ask it the questions.

Another instance was about PUPs and problems likr incompatibility with Adguard Dekstop and Adguard VPN. The answers, again, never address the core issue and are desmissive as well.

People should submit those issues to official ESET support. The ESET forums are not and do not provide the same level of support.

If you expect 100% full-featured support from the ESET forums, you're never going to get it. That is not what those forums were intended to ever provide.

 

[Divine_Barakah]

Any support questions should be submitted directly to ESET support. The support provided on the forum is NOT identical to the official ESET support method(s).

Well, do i need to waste my time with Chat Advisor? Or wait for email responses from Eset Support? What is the forums for? To Chill out with Itman and Marcos?

ESET maintains an authorized partner and reseller list. StackSocial is not on it. Therefore, the statements made by the ESET staff are correct.

StackSocial might sell ESET license keys, but ESET has no obligation nor responsibility to fix issues with those keys - nor to provide any support. In fact, if the keys are not purchased from an authorized partner or reseller, per ESETs Terms of Service, they don't have to do anything. Go back to StackSocial and ask it the questions.

So Stacksocial generated the keys? Are the keys illegitimate? Eset can sue StackSocial if they deemed necessary. For now I have a legitimate license (which Eset confirmed I have) and I am the owner of the key (registered under my name and email) and as a customer, I am entitled to support.

People should submit those issues to official ESET support. The ESET forums are not and do not provide the same level of support.

If you expect 100% full-featured support from the ESET forums, you're never going to get it. That is not what those forums were intended to ever provide.

Many respected member from MT are on Eset Forums including @SeriousHoax and we can simply seek help there and see what the experiences of other Eset users are. Eset supoort wont tell that X member had the same issue.

By sharing our expereinces on Forums, we get exposure. Other user who might have the same issue might see the solution without needing to contact Eset support. Basically ask for help, get help and help.

 

[cartaphilus]

I have been following ESET Forums for years now. Honestly, the way supervisors answer customers inquiries does not promote trust.

Regarding activation questions, for example, Supervisors provide vague, inconclusive answers. In many instances users asked about storing activation keys two of them recently asked about keys purchased from StackSocial. Instead of giving users a conclusive answer, the supervisor implied and even stated that StackSocial is not an Eset reseller. The answers feel like a "threat" which tried to remove liability from Eset in case sth was wrong with the keys.

Another instance was about PUPs and problems likr incompatibility with Adguard Dekstop and Adguard VPN. The answers, again, never address the core issue and are desmissive as well.


Please share you experience with Eset Support in General and in Forums as well.

If ESET says that Stack Social is not a valid retailer then why don't they go and shut them down? Oh wait that would be ceasing a revenue stream without the excuse of not being able to offer support.


I try not to expose myself on forums; firstly it's against TOS secondly I don't want people accidentally going blind by scooping their eyeballs out.

 

[Divine_Barakah]

If ESET says that Stack Social is not a valid retailer then why don't they go and shut them down? Oh wait that would be ceasing a revenue stream without the excuse of not being able to offer support.


I try not to expose myself on forums; firstly it's against TOS secondly I don't want people accidentally going blind by scooping their eyeballs out.

Guess what? When I contacted Eset support and asked them about the authenticity of the key, I did not mention StackSocial and they confirmed the key was legit. So Stacksocial is selling legit keys.

 

[bazang]

Well, do i need to waste my time with Chat Advisor? Or wait for email responses from Eset Support? What is the forums for? To Chill out with Itman and Marcos?

The ESET forums provide quasi-support. Not full support. So, basically, yes you are there to hang out with Itman and Marcos.

So Stacksocial generated the keys? Are the keys illegitimate? Eset can sue StackSocial if they deemed necessary. For now I have a legitimate license (which Eset confirmed I have) and I am the owner of the key (registered under my name and email) and as a customer, I am entitled to support.

StackSocial did not generate the keys. It purchased the keys from somewhere and then resold them.

Read the ESET Terms of Service carefully. Many software state in the terms of service that unless the keys were purchased directly from the publisher or an authorized partner or seller, then there is no entitlement to support nor will the software publisher provide support.

Just because ESET support stated that the keys you purchased are legit does it mean that you have a right to support. I would bet those ESET support staff do not even know their own employers' Terms of Service.

I am not interested in what is right or wrong, what is or is not considered socially acceptable or unacceptable. I am only interested in what is legal.

Many respected member from MT are on Eset Forums including @SeriousHoax and we can simply seek help there and see what the experiences of other Eset users are. Eset supoort wont tell that X member had the same issue.

By sharing our expereinces on Forums, we get exposure. Other user who might have the same issue might see the solution without needing to contact Eset support. Basically ask for help, get help and help.

That is fine, but the ESET forums do not provide the same level or type of support as official ESET support. Anyone that has the expectation that they will receive full support on the forum has an expectation that is incorrect.

 

[Divine_Barakah]

The ESET forums provide quasi-support. Not full support. So, basically, yes you are there to hang out with Itman and Marcos.



StackSocial did not generate the keys. It purchased the keys from somewhere and then resold them.

Read the ESET Terms of Service carefully. Many software state in the terms of service that unless the keys were purchased directly from the publisher or an authorized partner or seller, then there is no entitlement to support nor will the software publisher provide support.

Just because ESET support stated that the keys you purchased are legit does it mean that you have a right to support. I would bet those ESET support staff do not even know their own employers' Terms of Service.

I am not interested in what is right or wrong, what is or is not considered socially acceptable or unacceptable. I am only interested in what is legal.



That is fine, but the ESET forums do not provide the same level or type of support as official ESET support. Anyone that has the expectation that they will receive full support on the forum has an expectation that is incorrect.

Don't you get sick of acting like smarty pants?

I don't know what is wrong with you, but I already told you that Eset confirmed the license was legit and I received support.

It seems where have a lawyer here.

You either something meaningful or stop sharing the bunch of nonsense you always pour on us.

 

[bazang]

Don't you get sick of acting like smarty pants?

I am merely stating the facts. If you do not like the facts, then you can take them up with the appropriate parties - which ain't me.

I don't know what is wrong with you, but I already told you that Eset confirmed the license was legit and I received support.

And I told you just because ESET provided support does not mean you are entitled to that support. You have to carefully read the ESET Terms of Service and other User Agreements that apply to the license key that you purchased. I cannot do that for you. You have to read it for yourself.

And as I pointed out, support staff very rarely know the product Terms of Service and User Agreements, unless all of that is baked into their support processes. For example, if you use many software that was not purchased from an authorized partner, seller, or it is illegally activated, then the software support will ask or confirm the legitmacy of the software key & activation. If it does not pass the checks, then no support.

This is standard practice in high quality business support. For consumers, software publishers know they're dealing with people who don't know, don't care, and who demand and expect stuff, so they often just avoid the drama by providing "freebie" support so they can save their consumer customer support staff's mental health. In other words, the employer is protecting its people from home users.

Once again, the ESET forum does not exist to provide full support to ESET subscribers or license key "owners." FYI, if you purchase or subscribe to a software, you as the buyer don't own the key, license, or seat. It is leased to you and it activates the software. The key and license always remain the property of the software publisher. The key just provides the buyer permissions within the software. Globally, this is the system of software licensing.

It seems where have a lawyer here.

This is all basic stuff. One need not be a lawyer. Part of being a good citizen is being a highly informed consumer. Studying and knowing consumer law, civil law and criminal law at an adequate level to navigate all the legalities of daily life.

Anyway I have an edge since I have worked with an army of prosecutors, law enforcement, investigators, forensic accountants, digital forensic specialists, and so on for contract cases over the years.

You either something meaningful or stop sharing the bunch of nonsense you always pour on us.

I provide zero nonsense. Only statements of fact.

Tip: You can block me and don't read my posts.

 

[TuxTalk]

ESET and its forum well, the forum is Marcos, and Marcos is King and Queen, always right and other people are wrong.
I will never post anything there, since he and him and i say it nicely, are not on one line.

 

[Divine_Barakah]

I am merely stating the facts. If you do not like the facts, then you can take them up with the appropriate parties - which ain't me.



And I told you just because ESET provided support does not mean you are entitled to that support. You have to carefully read the ESET Terms of Service and other User Agreements that apply to the license key that you purchased. I cannot do that for you. You have to read it for yourself.

And as I pointed out, support staff very rarely know the product Terms of Service and User Agreements, unless all of that is baked into their support processes. For example, if you use many software that was not purchased from an authorized partner, seller, or it is illegally activated, then the software support will ask or confirm the legitmacy of the software key & activation. If it does not pass the checks, then no support.

This is standard practice in high quality business support. For consumers, software publishers know they're dealing with people who don't know, don't care, and who demand and expect stuff, so they often just avoid the drama by providing "freebie" support so they can save their consumer customer support staff's mental health. In other words, the employer is protecting its people from home users.

Once again, the ESET forum does not exist to provide full support to ESET subscribers or license key "owners." FYI, if you purchase or subscribe to a software, you as the buyer don't own the key, license, or seat. It is leased to you and it activates the software. The key and license always remain the property of the software publisher. The key just provides the buyer permissions within the software. Globally, this is the system of software licensing.


This is all basic stuff. One need not be a lawyer. Part of being a good citizen is being a highly informed consumer. Studying and knowing consumer law, civil law and criminal law at an adequate level to navigate all the legalities of daily life.

Anyway I have an edge since I have worked with prosecutors, law enforcement, investigators, forensic accountants, and so on for contract cases over the years.



I provide zero nonsense. Only statements of fact.

Tip: You can block me and don't read my posts.

Eset provided support because I have a legit license not because they love me. That's a fact. What is also a fact is that I find you too annoying.