Q&A ESET - Having trouble updating

Discussion in 'ESET' started by Danielx64, Jul 15, 2017.

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  1. Danielx64

    Danielx64 Level 8

    Mar 24, 2017
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    ESET
    So I got this one year license from a PC mag that I get. Right now I am using the 30 day trial before I use my one year key that I got. All is well but I am unable to update the software.

    upload_2017-7-15_16-12-1.png

    Have anyone seen this happen before?
     
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  2. Jack

    Jack Administrator
    Staff Member

    Jan 24, 2011
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    #2 Jack, Jul 15, 2017
    Last edited: Jul 15, 2017
    Hey Daniel,
    I've been using ESET on 1 of my devices and I have never seen this error. You're not experiencing any connectivity issues on your PC right?
    You could try to clear the Update cache, and see if this will fix the issue.
    To do this, open ESET, then click on F5, that should bring up the Advanced setup menu, then select Update > General > Clear Update Cache > OK
    1.jpg
     
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  3. Danielx64

    Danielx64 Level 8

    Mar 24, 2017
    396
    1,689
    Australia
    Windows 10
    ESET
    #3 Danielx64, Jul 15, 2017
    Last edited: Jul 15, 2017
    All my other software are working fine (Steam, Discord and Chrome to name some). When I installed the software I was able to get it to update but that was right after the install.

    I also turned off Adguard as well and still no dice.

    I also went into the F5 thing that you talked about and clear the update cache but still nothing.

    Edit: I found the issue. I turned on "Ask before updating" thinking that would affect the updating the main program and not the virus def. I changed it back and it fixed now :)
     
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  4. Jack

    Jack Administrator
    Staff Member

    Jan 24, 2011
    8,652
    14,792
    Bucharest
    Windows 10
    Default-Deny
    Glad to see that the issue is solved!
     
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