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<blockquote data-quote="simmerskool" data-source="post: 1025298" data-attributes="member: 61091">my F-Secure has not auto-updated yet, so I did 2 things, had an online chat with support, and then went reading the link that [USER=38832]@upnorth[/USER] provided. FAQ for 19.0 say: &quot;We have made the migration from F-Secure SAFE to the new F-Secure app really easy for you. You don&#039;t need to do anything. You will be migrated automatically to the new F-Secure app...We have started the migration for our current users. However, note that it may take a few weeks before you get the new F-Secure app.&quot; (emphasis added)[URL unfurl=&quot;true&quot;]https://community.f-secure.com/total-en/kb/articles/29611-frequently-asked-questions-about-the-new-f-secure-app-launched-on-february-14-2023[/URL]So there is not necessarily anything wrong with not having been updated yet. I will continue to wait as I&#039;d like to see FS auto-update as this will be my first version update. PS &amp; fwiw: I rate my past telephone support with FS 5 out of 5 (+) but online chat 2 / 5. When asked, chat reply &quot;probably a bug.&quot; But it could have said, &quot;Normal, it may take a few weeks...&quot;</blockquote>

[QUOTE="simmerskool, post: 1025298, member: 61091"] my F-Secure has not auto-updated yet, so I did 2 things, had an online chat with support, and then went reading the link that [USER=38832]@upnorth[/USER] provided. FAQ for 19.0 say: "We have made the migration from F-Secure SAFE to the new F-Secure app [B][U]really easy[/U][/B] for you. You don't need to do anything. You will be migrated automatically to the new F-Secure app...We have started the migration for our current users. However, note that[B][U] it may take a few weeks[/U][/B] before you get the new F-Secure app." (emphasis added) [URL unfurl="true"]https://community.f-secure.com/total-en/kb/articles/29611-frequently-asked-questions-about-the-new-f-secure-app-launched-on-february-14-2023[/URL] So there is not necessarily anything wrong with not having been updated yet. I will continue to wait as I'd like to see FS auto-update as this will be my first version update. PS & fwiw: I rate my past telephone support with FS 5 out of 5 (+) but online chat 2 / 5. When asked, chat reply "probably a bug." But it could have said, "Normal, it may take a few weeks..." [/QUOTE]

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