Helllo,
Before we begin, please note the following:
- I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
- The logs can take some time to research, so please be patient with me.
- Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
- Instructions that I give are for your system only!
- Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
- Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
- Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.
Scan with ZOEK
Please download
ZOEK by Smeenk and save it to your desktop (preferred version is the
*.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions
here.
- Right-click on
icon and select
Run as Administrator to start the tool.
- Wait patiently until the main console will appear, it may take a minute or two.
- In the main box please paste in the following script:
Code:
createsrpoint;
autoclean;
emptyalltemp;
ipconfig /flushdns;b
- Make sure that Scan All Users option is checked.
- Push Run Script and wait patiently. The scan may take a couple of minutes.
- When the scan completes, a zoek-results logfile should open in notepad.
- If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)
Post its content into your next reply.
Zoek.exe v5.0.0.0 Updated 10-December-2014
Tool run by Cgwei_000 on Wed 12/10/2014 at 23:42:10.33.
Microsoft Windows 8.1 6.3.9600 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Cgwei_000\Downloads\zoek.exe [Scan all users] [Script inserted]
==== System Restore Info ======================
12/10/2014 11:46:17 PM Zoek.exe System Restore Point Created Succesfully.
==== Empty Folders Check ======================
C:\PROGRA~3\CLSK deleted successfully
C:\PROGRA~3\Oracle deleted successfully
C:\Users\Cgwei_000\AppData\Roaming\Malwarebytes deleted successfully
C:\Users\Cgwei_000\AppData\Local\PackageStaging deleted successfully
C:\Users\Heidi\AppData\Local\Intel WiDi deleted successfully
==== Deleting CLSID Registry Keys ======================
==== Deleting CLSID Registry Values ======================
==== Deleting Services ======================
==== Batch Command(s) Run By Tool======================
==== Deleting Files \ Folders ======================
"c:\Windows\Installer\15197553.msi" not found
C:\Users\Cgwei_000\.android deleted
C:\Users\Heidi\.android deleted
C:\Users\Cgwei_000\AppData\Roaming\WB.CFG deleted
C:\Users\Cgwei_000\AppData\Roaming\appdataFr2.bin deleted
C:\Users\Cgwei_000\AppData\Roaming\GetRightToGo deleted
C:\Users\Heidi\AppData\Roaming\WB.CFG deleted
C:\Users\Heidi\AppData\Roaming\appdataFr2.bin deleted
C:\Users\Heidi\AppData\Roaming\Open Download Manager deleted
C:\PROGRA~3\InstallMate deleted
C:\PROGRA~3\Package Cache deleted
C:\Users\Heidi\AppData\Local\nsrBB7C.tmp deleted
C:\Users\Heidi\AppData\Local\CRE deleted
C:\Users\Heidi\AppData\Local\com deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk deleted
C:\windows\SysNative\GroupPolicy\Machine deleted
C:\windows\SysNative\GroupPolicy\User deleted
C:\windows\SysNative\GroupPolicy\GPT.INI deleted
C:\Windows\Syswow64\GroupPolicy\gpt.ini deleted
"C:\WINDOWS\Installer\20ec6abf.msi" deleted
==== Chromium Look ======================
HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
aaaakabcghbhlohjjnonbaadlhlkhaob - C:\ProgramData\AskPartnerNetwork\Toolbar\EPNV64\CRX\ToolbarCR.crx[]
ffekppndigniegkobcngkdmaadbhhonj - C:\Users\Heidi\AppData\Local\CRE\ffekppndigniegkobcngkdmaadbhhonj.crx[]
Ask Toolbar for Epson - Cgwei_000\AppData\Local\Google\Chrome\User Data\Default\Extensions\aaaakabcghbhlohjjnonbaadlhlkhaob
Angry Birds - Cgwei_000\AppData\Local\Google\Chrome\User Data\Default\Extensions\aknpkdffaafgjchaibgeefbgmgeghloj
Google Voice Search Hotword (Beta) - Cgwei_000\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
avast Online Security - Cgwei_000\AppData\Local\Google\Chrome\User Data\Default\Extensions\gomekmidlodglbbmalcneegieacbdmki
God is Love - Cgwei_000\AppData\Local\Google\Chrome\User Data\Default\Extensions\ljmoefmiillanibjonlncaemnefahnea
Google Voice Search Hotword (Beta) - Cgwei_000\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
Ask Toolbar for Epson - Cgwei_000\AppData\Local\Google\Chrome\User Data\Profile 2\Extensions\aaaakabcghbhlohjjnonbaadlhlkhaob
Google Voice Search Hotword (Beta) - Cgwei_000\AppData\Local\Google\Chrome\User Data\Profile 2\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
Skype Click to Call - Cgwei_000\AppData\Local\Google\Chrome\User Data\Profile 2\Extensions\lifbcibllhkdhoafpjfnlhfpfgnpldfl
Google Voice Search Hotword (Beta) - Heidi\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
Battlefield Heroes - Heidi\AppData\Local\Google\Chrome\User Data\Default\Extensions\cehdakiococlfmjcbebbkjkfjhbieknh
==== Chromium Startpages ======================
C:\Users\Cgwei_000\AppData\Local\Google\Chrome\User Data\Default\Preferences
"urls_to_restore_on_startup": [ "
http://www.google.com/" ]
==== Chromium Fix ======================
C:\Users\Heidi\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_astromendagames.com_0.localstorage deleted successfully
C:\Users\Heidi\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_astromendagames.com_0.localstorage-journal deleted successfully
C:\Users\Heidi\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.olark.com_0.localstorage deleted successfully
C:\Users\Heidi\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.olark.com_0.localstorage-journal deleted successfully
C:\Users\Heidi\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_click.dealshark.com_0.localstorage deleted successfully
C:\Users\Heidi\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_click.dealshark.com_0.localstorage-journal deleted successfully
C:\Users\Cgwei_000\AppData\Local\Google\Chrome\User Data\Default\Extensions\aaaakabcghbhlohjjnonbaadlhlkhaob deleted successfully
C:\Users\Cgwei_000\AppData\Local\Google\Chrome\User Data\Profile 2\Extensions\aaaakabcghbhlohjjnonbaadlhlkhaob deleted successfully
==== Set IE to Default ======================
Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="
http://www.google.com"
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main]
"Start Page"="
http://www.google.com"
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main]
"Start Page"="
http://www.google.com"
New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="
http://www.google.com"
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main]
"Start Page"="
http://go.microsoft.com/fwlink/?LinkId=69157"
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main]
"Start Page"="
http://go.microsoft.com/fwlink/?LinkId=69157"
==== All HKCU SearchScopes ======================
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="
http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="
http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE8SRC"
==== Deleting Registry Keys ======================
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\F274703B9DB704042955ECD6A611693A deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\3A9F56B942D9A2546BFE41756DE52495 deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\wow6432node\Google\Chrome\Extensions\aaaakabcghbhlohjjnonbaadlhlkhaob deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions\aaaakabcghbhlohjjnonbaadlhlkhaob deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\wow6432node\Google\Chrome\Extensions\ffekppndigniegkobcngkdmaadbhhonj deleted successfully
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{B307472F-7BD9-4040-9255-CE6D6A1196A3} deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\F274703B9DB704042955ECD6A611693A deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\3A9F56B942D9A2546BFE41756DE52495 deleted successfully
==== Empty IE Cache ======================
C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Cgwei_000\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Cgwei_000\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\Users\Heidi\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Heidi\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Cgwei_000\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\Cgwei_000\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\Users\Heidi\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\Heidi\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
==== Empty FireFox Cache ======================
No FireFox Profiles found
==== Empty Chrome Cache ======================
C:\Users\Cgwei_000\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully
C:\Users\Cgwei_000\AppData\Local\Google\Chrome\User Data\Profile 1\Cache emptied successfully
C:\Users\Cgwei_000\AppData\Local\Google\Chrome\User Data\Profile 2\Cache emptied successfully
C:\Users\Heidi\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully
==== Empty All Flash Cache ======================
Flash Cache Emptied Successfully
==== Empty All Java Cache ======================
Java Cache cleared successfully
==== C:\zoek_backup content ======================
C:\zoek_backup (files=449 folders=133 103990031 bytes)
==== Empty Temp Folders ======================
C:\Users\Cgwei_000\AppData\Local\Temp will be emptied at reboot
C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\Heidi\AppData\Local\Temp emptied successfully
C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp will be emptied at reboot
C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\Windows\Temp will be emptied at reboot
==== After Reboot ======================
==== Empty Temp Folders ======================
C:\Windows\Temp successfully emptied
C:\Users\CGWEI_~1\AppData\Local\Temp successfully emptied
==== Empty Recycle Bin ======================
C:\$RECYCLE.BIN successfully emptied
==== Deleting Files / Folders ======================
"C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp\Low" not found
==== EOF on Wed 12/10/2014 at 23:59:46.16 ======================