Problem Solved Fake google chrome virus making my computer SLOW

need help

New Member
Joined
Oct 27, 2014
Messages
12
#1
My PC has been running slow lately with freeze ups that eventually recover. So I pulled up task manager to see if I could see anything going on. And I see all these processes entries that have a bunch of random letters for their names and in the description are listed as google chrome using up a bunch of memory and CPU power. Any attempt to end them fails. They come right back. I don't even have chrome. The scan with malwayrebytes did find a bunch of stuff and got rid of that. That didn't fix this problem though. Please help.
 
Operating System
Windows 7
Are you using a 32-bit or 64-bit operating system?
64-bit (x64)
Infection date and initial symptoms
4 or 5 days ago. Computer is running EXTREMELY slow. Opened task manager and showed CPU usage at 100. There are multiple processes that are qzjr...... . exe *32 and are google chrome. Closing these processes has no effect, it only seems to create more.
Current issues and symptoms
Very slow internet browsers, webpages arbitrarily scroll to the bottom
Steps taken in order to remove the infection
mbam custom scan on C and K (removable drive) drives found 2 Trojan and 1 backdoor that I quarantined.
Microsoft security essentials detected nothing.

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TwinHeadedEagle

Removal Expert
MalwareTips Staff
Joined
Mar 8, 2013
Messages
22,182
OS
Windows 10
Antivirus
ESET
#2
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.



Yes, you really seem like you need help. Your PC is heavily infected. Let's start with the big guy first:



Scan with TDSSKiller

Please download TDSSKiller by Kaspersky and save it to your desktop.

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
  • Your machine may appear very slow and unusable after that - it's normal.
  • TDSSKiller will run automaticaly. Click on Change parameters and click OK.
  • Click the Start Scan button and wait patiently.

If anything will be found follow this guidelines:
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    If Cure is not available, please choose Skip instead.
  • Do not choose Delete unless instructed!

A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.
 

need help

New Member
Joined
Oct 27, 2014
Messages
12
#3
Thanks for the response. Unfortunately Kasperky TDSS did not detect anything nor was there a report to send to you. Is there anything else I can try?
 

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TwinHeadedEagle

Removal Expert
MalwareTips Staff
Joined
Mar 8, 2013
Messages
22,182
OS
Windows 10
Antivirus
ESET
#5
Scan with ComboFix

This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!


Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Accept the disclaimer and agree if prompted to install Recovery Console.
  • Do not take any actions while ComboFix goes through your System - it may cause it to stall!
  • This scan may take some time!
  • When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.
If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.
 

TwinHeadedEagle

Removal Expert
MalwareTips Staff
Joined
Mar 8, 2013
Messages
22,182
OS
Windows 10
Antivirus
ESET
#8
Update me with current situation.



Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
 

TwinHeadedEagle

Removal Expert
MalwareTips Staff
Joined
Mar 8, 2013
Messages
22,182
OS
Windows 10
Antivirus
ESET
#10
Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

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need help

New Member
Joined
Oct 27, 2014
Messages
12
#15
IE is not loading pages. will not navigate from my home page with some sites. here are examples just from my favorites bar:
I cant go to cozi google or facebook. when I try facebook from Comcast, it will cycle and not load, only name in tab changes.
however, I can go to my library, school, park district, Wikipedia, and craigslist with no problem.
also Comcast wont remember my location for weather.
I hope this makes sense to you.
 

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TwinHeadedEagle

Removal Expert
MalwareTips Staff
Joined
Mar 8, 2013
Messages
22,182
OS
Windows 10
Antivirus
ESET
#18
Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)


Recommended reading:
MUST READ - security tips:

MUST READ - general maintenance:


The Importance of Software Updating:

In order to stay protected it is
very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.




Recommended additional software:
TFC - to clean unneeded temporary files.
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
McShield - to prevent infections spread by removable media.
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
FiheHippo.com Update Checker - to keep your programs up-to-date.
Adblock - to surf the web without annoying ads!



Post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.



My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:

Thank you!​




Stay safe,
TwinHeadedEagle :)