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<blockquote data-quote="Fiery" data-source="post: 103756" data-attributes="member: 9"><p>Hi and welcome to MalwareTips! <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>I'n Fiery and I would gladly assist you in removing the malware on your computer.</p><p></p><p>Before we start:</p><ul> <li data-xf-list-type="ul">Note that the removal process is <strong>not</strong> immediate. Depending on the severity of your infection, it could take a long time. </li> <li data-xf-list-type="ul">Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start. </li> <li data-xf-list-type="ul">Please be patient and stay with me until I give you the <span style="color: #006400">green lights</span> and inform you that your PC is clean. </li> <li data-xf-list-type="ul">Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.</li> <li data-xf-list-type="ul">The absence of symptoms <strong>does not</strong> mean your PC is fully disinfected.</li> <li data-xf-list-type="ul">If you are unclear about the instructions, <strong>please stop and ask.</strong> Following the steps in the order that I post them in is <strong>vital</strong>. </li> <li data-xf-list-type="ul">Lastly, if you have requested help on other sites, that will <strong>delay and hinder</strong> the removal process. Please only stick to one site.</li> </ul><p></p><p><hr></p><p></p><p>Open OTL. Under <strong>custom scan/fixes</strong>, copy and paste the following:</p><p></p><p></p><p></p><p>Then click <strong>Run Fix</strong>. Let your PC reboot to normal mode. A new log will be created automatically, post the content in the next reply.</p><p></p><hr /><p></p><p>Please download <strong>Junkware Removal Tool</strong> to your desktop from <a href="http://thisisudax.org/downloads/JRT.exe" target="_blank">here</a></p><ul> <li data-xf-list-type="ul">Turn off your antivirus software now to avoid potential conflicts</li> <li data-xf-list-type="ul">Double-click to run the tool. For <strong>Windows Vista</strong> or <strong>7</strong> users, right-click the file and select <strong>Run as Administrator</strong></li> <li data-xf-list-type="ul">The tool will open and start scanning your system</li> <li data-xf-list-type="ul">Please be patient as this can take a while to complete depending on your system's specifications</li> <li data-xf-list-type="ul">On completion, a log (JRT.txt) will be saved to your desktop and will automatically open</li> <li data-xf-list-type="ul">Post the contents of JRT.txt into your next reply</li> </ul><p></p><hr /><p></p><p></p><p>Download & SAVE to your Desktop RogueKiller or from <a href="http://www.bleepingcomputer.com/download/roguekiller/" target="_blank">here</a></p><ul> <li data-xf-list-type="ul">Quit all programs that you may have started.</li> <li data-xf-list-type="ul">Please disconnect any USB or external drives from the computer before you run this scan!</li> <li data-xf-list-type="ul">For Vista or Windows 7, right-click and select <strong>Run as Administrator to start</strong></li> <li data-xf-list-type="ul">Wait until Prescan has finished, then click on<strong> "Scan" </strong>button</li> <li data-xf-list-type="ul">Wait until the Status box shows "Scan Finished"</li> <li data-xf-list-type="ul">Click <strong> delete</strong> and wait until it saids <strong>deleting finished</strong></li> <li data-xf-list-type="ul">Click on<strong> "Report"</strong> and copy/paste the content of the Notepad into your next reply.</li> <li data-xf-list-type="ul">The log should be found in RKreport[1].txt on your Desktop<br /> Exit/Close RogueKiller+</li> </ul></blockquote><p></p>
[QUOTE="Fiery, post: 103756, member: 9"] Hi and welcome to MalwareTips! :) I'n Fiery and I would gladly assist you in removing the malware on your computer. Before we start: [list][*]Note that the removal process is [b]not[/b] immediate. Depending on the severity of your infection, it could take a long time. [*]Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start. [*]Please be patient and stay with me until I give you the [color=#006400]green lights[/color] and inform you that your PC is clean. [*]Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives. [*]The absence of symptoms [b]does not[/b] mean your PC is fully disinfected. [*]If you are unclear about the instructions, [b]please stop and ask.[/b] Following the steps in the order that I post them in is [b]vital[/b]. [*]Lastly, if you have requested help on other sites, that will [b]delay and hinder[/b] the removal process. Please only stick to one site. [/list] <hr> Open OTL. Under [b]custom scan/fixes[/b], copy and paste the following: Then click [b]Run Fix[/b]. Let your PC reboot to normal mode. A new log will be created automatically, post the content in the next reply. [hr] Please download [b]Junkware Removal Tool[/b] to your desktop from [url=http://thisisudax.org/downloads/JRT.exe]here[/url] [list][*]Turn off your antivirus software now to avoid potential conflicts [*]Double-click to run the tool. For [b]Windows Vista[/b] or [b]7[/b] users, right-click the file and select [b]Run as Administrator[/b] [*]The tool will open and start scanning your system [*]Please be patient as this can take a while to complete depending on your system's specifications [*]On completion, a log (JRT.txt) will be saved to your desktop and will automatically open [*]Post the contents of JRT.txt into your next reply[/list] [hr] Download & SAVE to your Desktop RogueKiller or from [url=http://www.bleepingcomputer.com/download/roguekiller/]here[/url] [list] [*]Quit all programs that you may have started. [*]Please disconnect any USB or external drives from the computer before you run this scan! [*]For Vista or Windows 7, right-click and select [b]Run as Administrator to start[/b] [*]Wait until Prescan has finished, then click on[b] "Scan" [/b]button [*]Wait until the Status box shows "Scan Finished" [*]Click [b] delete[/b] and wait until it saids [b]deleting finished[/b] [*]Click on[b] "Report"[/b] and copy/paste the content of the Notepad into your next reply. [*]The log should be found in RKreport[1].txt on your Desktop Exit/Close RogueKiller+ [/list][/hr][/hr] [/QUOTE]
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