FBI Virus and Hitman Pro

R

rmd24

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Thread author
Jul 9, 2013
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Hi,
Sorry not to have introduced myself but I'm desperate to get on top of this problem.

The above details describe what seems to be going on but strangely sometimes I can boot in safe mode, F5 on my computer, and sometimes not.
Getting a bit fed up really!
Have not done either of the scans because I can't get that far.
 
Hi rmd24 and welcome to MalwareTips! :)

I'm Fiery and I would gladly assist you in removing the malware on your computer.

PLEASE NOTE: The first 3 posts of ALL new members require approval by mods/admins. Please be patient if you don't see your post immediately after submitting it.

Before we start:
  • Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time.
  • Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
  • Please be patient and stay with me until I give you the green lights and inform you that your PC is clean.
  • Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.
  • The absence of symptoms does not mean your PC is fully disinfected.
  • If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital.
  • Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.

<hr>
Please try to boot into safe mode. If successful,

Download OTL by Old Timer from here and save it to your Desktop.
  • Double click on OTL.exe to run it.
  • Click the Scan All Users checkbox.
  • Check the boxes beside LOP Check and Purity Check
  • Click on Run Scan at the top left hand corner.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized
  • Please attach the contents of these 2 Notepad files in your next reply.

If you don't know how to attach the files, please follow the instructions here: http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072

If you aren't having any luck with safe mode:

On another PC
  • Download OTLPE to your desktop
  • Download Farbar Recovery Scan Tool and save it to a flash drive.
  • Download List Parts and save it to the flash drive also.
  • Ensure that you have a blank CD in the drive
  • Double click OTLPEStd.exe and this will then open imgburn to burn the file to CD
  • Reboot your system using the boot CD you just created.
    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • Wait for the CD to detect your hardware and load the operating system
  • Your system should now display a Reatogo desktop
    Note : as you are running from CD it is not exactly speedy
  • Insert the USB with FRST
  • Locate the flash drive with FRST and double click
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press the Run Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
  • Next click List Parts and then click Scan
    It will make a log Results.txt on the flash drive. Please copy and paste it to your reply.
 

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