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Windows Malware Removal Help & Support
FBI virus coupled with Homeland virus not fixed
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<blockquote data-quote="Fiery" data-source="post: 126589" data-attributes="member: 9"><p>Hi and welcome to MalwareTips! <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>I'm Fiery and I would gladly assist you in removing the malware on your computer.</p><p></p><p><span style="color: #FF0000"><strong>PLEASE NOTE: </strong>The first 3 posts of ALL new members require approval by mods/admins. Please be patient if you don't see your post immediately after submitting it. </span> </p><p></p><p>Before we start:</p><ul> <li data-xf-list-type="ul">Note that the removal process is <strong>not</strong> immediate. Depending on the severity of your infection, it could take a long time. </li> <li data-xf-list-type="ul">Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start. </li> <li data-xf-list-type="ul">Please be patient and stay with me until I give you the <span style="color: #006400">green lights</span> and inform you that your PC is clean. </li> <li data-xf-list-type="ul">Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.</li> <li data-xf-list-type="ul">The absence of symptoms <strong>does not</strong> mean your PC is fully disinfected.</li> <li data-xf-list-type="ul">If you are unclear about the instructions, <strong>please stop and ask.</strong> Following the steps in the order that I post them in is <strong>vital</strong>. </li> <li data-xf-list-type="ul">Lastly, if you have requested help on other sites, that will <strong>delay and hinder</strong> the removal process. Please only stick to one site.</li> </ul><p></p><p><hr></p><p>Download <a href="http://oldtimer.geekstogo.com/OTL.exe" target="_blank"><strong><span style="color: green"><u>OTL</u></span></strong></a> by <strong>Old Timer</strong> from <a href="http://oldtimer.geekstogo.com/OTL.exe" target="_blank">here</a> and save it to your Desktop.</p><ul> <li data-xf-list-type="ul">Double click on <strong>OTL.exe</strong> to run it.</li> <li data-xf-list-type="ul">Click the <strong>Scan All Users</strong> checkbox.</li> <li data-xf-list-type="ul">Check the boxes beside <strong>LOP Check</strong> and <strong>Purity Check</strong></li> <li data-xf-list-type="ul">Click on <strong>Run Scan</strong> at the top left hand corner.</li> <li data-xf-list-type="ul">When done, two Notepad files will open.<ul> <li data-xf-list-type="ul"><strong>OTL.txt</strong> <-- <em>Will be opened</em></li> <li data-xf-list-type="ul"><strong>Extra.txt</strong> <-- <em>Will be minimized</em></li> </ul></li> <li data-xf-list-type="ul">Please attach the contents of these 2 Notepad files in your next reply.</li> </ul><p></p><p>If you don't know how to attach the files, please follow the instructions here: http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072</p></blockquote><p></p>
[QUOTE="Fiery, post: 126589, member: 9"] Hi [b] [/b]and welcome to MalwareTips! :) I'm Fiery and I would gladly assist you in removing the malware on your computer. [color=#FF0000][b]PLEASE NOTE: [/b]The first 3 posts of ALL new members require approval by mods/admins. Please be patient if you don't see your post immediately after submitting it. [/color] Before we start: [list][*]Note that the removal process is [b]not[/b] immediate. Depending on the severity of your infection, it could take a long time. [*]Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start. [*]Please be patient and stay with me until I give you the [color=#006400]green lights[/color] and inform you that your PC is clean. [*]Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives. [*]The absence of symptoms [b]does not[/b] mean your PC is fully disinfected. [*]If you are unclear about the instructions, [b]please stop and ask.[/b] Following the steps in the order that I post them in is [b]vital[/b]. [*]Lastly, if you have requested help on other sites, that will [b]delay and hinder[/b] the removal process. Please only stick to one site. [/list] <hr> Download [url=http://oldtimer.geekstogo.com/OTL.exe][b][color=green][u]OTL[/u][/color][/b][/url] by [b]Old Timer[/b] from [url=oldtimer.geekstogo.com/OTL.exe]here[/url] and save it to your Desktop. [list] [*]Double click on [b]OTL.exe[/b] to run it. [*]Click the [b]Scan All Users[/b] checkbox. [*]Check the boxes beside [b]LOP Check[/b] and [b]Purity Check[/b] [*]Click on [b]Run Scan[/b] at the top left hand corner. [*]When done, two Notepad files will open. [list][*][b]OTL.txt[/b] <-- [i]Will be opened[/i] [*][b]Extra.txt[/b] <-- [i]Will be minimized[/i][/list][*]Please attach the contents of these 2 Notepad files in your next reply.[/list] If you don't know how to attach the files, please follow the instructions here: http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072 [/QUOTE]
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