Hi and welcome to the malwaretips.com forums!
I'm
Kuttus and I am going to try to assist you with your problem. Please take note of the below:
- I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
- The fixes are specific to your problem and should only be used for this issue on this machine!
- The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
- If you don't know, stop and ask! Don't keep going on.
- Please reply to this thread. Do not start a new topic.
- Refrain from running self fixes as this will hinder the malware removal process.
- It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start.
<hr />
Do you have a flash drive or a USB drive so that we can download the tools in your desktop and transfer to the infected computer?
Before running tools we can try one Manual Troubleshooting to fix the issues.
Please restart the computer in Safe Mode once again.
Now Open Computer from the start Menu.
There is a possibility that you will not be able to see any icons in the start menu. If that is the case you need to press on
Windows Key and
E key together on your keyboard.
It will open the Windows Explorer. Now open the
C drive. At the very top you can see the menu items File, Edit, View, Favorites, Tools, Help etc.
Please select the Tools menu and click Folder Options.
After the new window appears select the View tab.
Put a checkmark in the checkbox labeled Display the contents of system folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.
After this please press the Apply button and then the OK
Now you can see one folder called
Program Data. Open the Folder Program Data.
The exact path is
Inside that one you can see few files with a Random Name.
There will be 2 or 3 .EXE file also. Try to delte those .EXE files. If you are not able to delete them Right Click on that one and Select Rename.
Rename the file with a name
1.exe.old, 2.exe.old (Make sure it's extension is not .EXE after a rename).
The infected file name will be looks like this one. Not the Exact File name.
Code:
c:\programdata\wKjoJTYCgNxqPs
c:\programdata\wKjoJTYCgNxqPs.exe
<ol>
<li>Press the "Windows" and "R" keys. Type "Ncpa.cpl" in Run and click "OK." This runs the Network Connections component within a new window on the screen.
</li><li>Locate the "Local Area Connection" icon. Right-click the icon and click "Enable." The adapter is now enabled. Continue reading if you do not see this icon.</li>
<li>Press the "Windows" and "R" keys. Type "Devmgmt.msc" in Run and click "OK" to open the Device Manager component.</li>
<li>Click the arrow next to "Network adapters." This will expand all network devices installed on the computer.</li>
<li>Right-click the adapter and click "Enable."</li></ol>
After that restart your computer in Normal mode and try to access the Internet....
<hr />
If you are able to access the Internet in Normal mode we can download and run the tools on your computer now.
Before that got to the locaion c:\Users\{Your User Name}\AppData\Local\Temp
In this temp folder you will be able to see one folder called SMTMP. Copy that folder and put that one on your desktop. We can use that one at the end to restore all of your start menu short cuts.
<hr />
This virus is known to compromise the Wifi driver in some cases, as a quick solution to get your Internet Connection back , I would suggest that you uninstall this driver.
If it still won't work,then use an USB stick to transfer this files on the Infected computer so that we can get some logs.
STEP 1 : Run a scan with Combofix
Please read and follow very carefully the below instructions
Download
ComboFix from one of the following locations:
COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
VERY IMPORTANT !!! Save ComboFix.exe to your
Desktop
<ul>
<li>Close any open browsers.</li>
<li><
>Very Important!</> Temporarily <>disable</> your <>anti-virus</>, <>script blocking</> and any <>anti-malware</> real-time protection <em><>before</></em>performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause <em>"unpredictable results"</em>.</li>
<li><>WARNING: Combofix will disconnect your machine from the Internet as soon as it starts</></li>
<li>Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
If there is no internet connection after running Combofix, then restart your computer to restore back your connection.</li>
</ul>
How to run the Combofix scan :
- Double click on ComboFix.exe & follow the prompts.
- Accept the disclaimer and allow to update if it asks
- Combofix will now start scanning your computer.
- When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Additional notes:
<ol><li> DO NOT mouse-click Combofix's window while it is running. That may cause it to stall.</li>
<li>DO NOT "re-run" Combofix. If you have a problem, reply back for further instructions.</li>
<li>IF after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.</li></ol>
<hr />
STEP 2: Run the Complete Internet Repair utility.
<ol><li>Download <a title="External link" href="http://www.datum-forensics.com/down/comintrep.exe" rel="nofollow external" rel="nofollow">Complete Internet Repair utility</a>to your desktop</li>
<li>Unzip all the files to their own folder on the desktop</li>
<li>Within the folder double click <>CIntRep</></li>
<li>Select the following items,then press the GO button.
<ul><li>Reset Interent Protocol (TCP/IP)</li>
<li>Repair Winsock (Reset Catalog)</li>
<li>Renew Internet Connection</li>
<li>Flush DNS Resolver Cache</li>
<li>Reset Windows Firewall Configuration</li>
<li>Reset the default hosts fie</li></ul>
</li>
</ol>
<hr />
STEP 3: Run a scan with Farbar Service Scanner
<ol> <li>Download Farbar Service Scanner from the below link.
<><a title="External link" href="http://download.bleepingcomputer.com/farbar/FSS.exe" rel="external">FABAR SERVICE SCANNER</a></> <em> (This link will automatically download Farbar Service Scanner on your computer)</em></li>
<li>Run the ulity and checkmark all the boxes</li>
<li> Click on the Scan button.
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/09/fabar.png" /></li>
<li>Add the log that will produce in your next reply.</li></ol>
<hr />
What's next?
Please post in your next reply:
1.Combofix log
2.Let me know if you had any problems with the above instructions and also <>let me know how things are running now!</>
