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Windows Malware Removal Help & Support
Firewall will not restart post virus removal
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<blockquote data-quote="Fiery" data-source="post: 125712" data-attributes="member: 9"><p>Hi and welcome to MalwareTips! <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>I'm Fiery and I would gladly assist you in removing the malware on your computer.</p><p></p><p><span style="color: #FF0000"><strong>PLEASE NOTE: </strong>The first 3 posts of ALL new members require approval by mods/admins. Please be patient if you don't see your post immediately after submitting it. </span> </p><p></p><p>Before we start:</p><ul> <li data-xf-list-type="ul">Note that the removal process is <strong>not</strong> immediate. Depending on the severity of your infection, it could take a long time. </li> <li data-xf-list-type="ul">Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start. </li> <li data-xf-list-type="ul">Please be patient and stay with me until I give you the <span style="color: #006400">green lights</span> and inform you that your PC is clean. </li> <li data-xf-list-type="ul">Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.</li> <li data-xf-list-type="ul">The absence of symptoms <strong>does not</strong> mean your PC is fully disinfected.</li> <li data-xf-list-type="ul">If you are unclear about the instructions, <strong>please stop and ask.</strong> Following the steps in the order that I post them in is <strong>vital</strong>. </li> <li data-xf-list-type="ul">Lastly, if you have requested help on other sites, that will <strong>delay and hinder</strong> the removal process. Please only stick to one site.</li> </ul><p></p><p><hr></p><p>When you install MSE, window defender is disabled. The firewall issue could be damage left by the infection.</p><p></p><p>Download <strong>Malwarebytes Anti-Rootkit</strong> from <a href="http://downloads.malwarebytes.org/file/mbar" target="_blank">here</a> to your Desktop</p><ul> <li data-xf-list-type="ul">Unzip the contents to a folder on your Desktop.</li> <li data-xf-list-type="ul">Open the folder where the contents were unzipped and run <strong>mbar.exe</strong></li> <li data-xf-list-type="ul">Follow the instructions in the wizard to<strong> update</strong> and allow the program to <strong>scan</strong> your computer for threats.</li> <li data-xf-list-type="ul">Make sure there is a check next to <strong>Create Restore Point</strong> and click the<strong> Cleanup</strong> button to remove any threats. Reboot if prompted to do so.</li> <li data-xf-list-type="ul">After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click <strong>Cleanup</strong> once more and reboot.</li> <li data-xf-list-type="ul">When done, please post the two logs in the <strong>MBAR folder</strong>(<span style="color: #FF0000">mbar-log.txt</span> and <span style="color: #FF0000">system-log.txt</span>)</li> </ul><p></p><p><span style="font-size: 15px">Download and Run Windows Repair (all in one) </span></p><p></p><p><a href="http://www.bleepingcomputer.com/download/windows-repair-all-in-one/" target="_blank">Download Windows Repair (all in one) </a></p><p></p><ul> <li data-xf-list-type="ul">Install the program then run it. </li> <li data-xf-list-type="ul">Go to <strong>step 2</strong> and allow it to run Disc check by clicking <strong>Do It</strong></li> <li data-xf-list-type="ul">Go to <strong>step 3</strong> and allow it to run SFC</li> <li data-xf-list-type="ul">Go to <strong>start repairs</strong> tab and click <strong>start</strong>.</li> <li data-xf-list-type="ul">Allow the program to create a system restore and backup registries when prompted.</li> <li data-xf-list-type="ul">Check the box next to "Restart/Shutdown system when finished" and ensure all the boxes are <strong>checked</strong> along with the default checks</li> <li data-xf-list-type="ul">Then click <strong>Start</strong>.</li> </ul></blockquote><p></p>
[QUOTE="Fiery, post: 125712, member: 9"] Hi [b] [/b]and welcome to MalwareTips! :) I'm Fiery and I would gladly assist you in removing the malware on your computer. [color=#FF0000][b]PLEASE NOTE: [/b]The first 3 posts of ALL new members require approval by mods/admins. Please be patient if you don't see your post immediately after submitting it. [/color] Before we start: [list][*]Note that the removal process is [b]not[/b] immediate. Depending on the severity of your infection, it could take a long time. [*]Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start. [*]Please be patient and stay with me until I give you the [color=#006400]green lights[/color] and inform you that your PC is clean. [*]Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives. [*]The absence of symptoms [b]does not[/b] mean your PC is fully disinfected. [*]If you are unclear about the instructions, [b]please stop and ask.[/b] Following the steps in the order that I post them in is [b]vital[/b]. [*]Lastly, if you have requested help on other sites, that will [b]delay and hinder[/b] the removal process. Please only stick to one site. [/list] <hr> When you install MSE, window defender is disabled. The firewall issue could be damage left by the infection. Download [b]Malwarebytes Anti-Rootkit[/b] from [url=http://downloads.malwarebytes.org/file/mbar]here[/url] to your Desktop [list] [*]Unzip the contents to a folder on your Desktop. [*]Open the folder where the contents were unzipped and run [b]mbar.exe[/b] [*]Follow the instructions in the wizard to[b] update[/b] and allow the program to [b]scan[/b] your computer for threats. [*]Make sure there is a check next to [b]Create Restore Point[/b] and click the[b] Cleanup[/b] button to remove any threats. Reboot if prompted to do so. [*]After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click [b]Cleanup[/b] once more and reboot. [*]When done, please post the two logs in the [b]MBAR folder[/b]([color=#FF0000]mbar-log.txt[/color] and [color=#FF0000]system-log.txt[/color])[/list] [SIZE=4]Download and Run Windows Repair (all in one) [/SIZE] [url=http://www.bleepingcomputer.com/download/windows-repair-all-in-one/]Download Windows Repair (all in one) [/url] [list] [*]Install the program then run it. [*]Go to [b]step 2[/b] and allow it to run Disc check by clicking [b]Do It[/b] [*]Go to [b]step 3[/b] and allow it to run SFC [*]Go to [b]start repairs[/b] tab and click [b]start[/b]. [*]Allow the program to create a system restore and backup registries when prompted. [*]Check the box next to "Restart/Shutdown system when finished" and ensure all the boxes are [b]checked[/b] along with the default checks [*]Then click [b]Start[/b]. [/list] [/QUOTE]
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