Solved Good Morning, Kapersky won't resolve these

[Lizabith]

Hey there...you were a huge help to me a couple years ago now I'm back...
Kapersky has detected 4 warnings I am unable to resolve after running Malwarebytes and deleting 2 PUPs.
Appreciate your help!

 

[TwinHeadedEagle]

Hello,

Can you show me what exactly Kaspersky detected?

 

[Lizabith]

Hiya Twin!
Thanks for the quick reply. The only way I can explain this with a screen shot. I get the pop up when attempting to resolve these in the Screenshot 2.

 

[TwinHeadedEagle]

Okay, let's try this:


Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose yourDesktop before pressing Save.
• The only left thing is to attach saved report in your next message.

 

[Lizabith]

Zemana says I'm clean in spite of Kapersky

 

[TwinHeadedEagle]

Okay, let's see if this is going to remove it:

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Clean.
• Your PC should reboot now.
• After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

 

[Lizabith]

Wow!
After all that, Kapersky was able to resolve the issues without the annoying error message!
You are a genius!
BTW, what the hell was it? and how do I stop it from happening again?
Here's the reports as requested.
Hope this is cleaned up...and let me know where to send the beer donation

 

[TwinHeadedEagle]

You had Ask Toolbar adware that was probably bundled with some installation. I will give you some tips what programs to install to at least reduce the chance of getting this again

There is a Donation link under my every post, you can see it on attached image below. Thank you very much




Since there are no more problems, we can declare this PC clean

Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.


Step 1. - Creation of system restore point and tools removal.


Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.

Tool deletes old system restore points and creates a fresh system restore point after cleaning.


Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.


Security tips - highly recommended reading:

• Simple and easy ways to keep your computer safe and secure on the Internet

Maintenance tips:

• Optimize Windows for better performance

Additional software that I personally use and install on all my clients devices:

• Zemana AntiMalware (paid version highly recommended) - to work as a supplement for your antivirus but with excellent remediation and protection
• Zemana AntiLogger - keep everything you type on keyboard out of sight of bad guys trying to steal your credantials
• Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
• McShield - to prevent infections spread by removable media.
• Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
• CryptoPrevent - tool for protection against Cryptolocker and similar ransomware infections.
• Adblock - to surf the web without annoying ads!
• Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.

My help is free for everybody.
If you're happy with the help provided and/or wish to show your appreciaton, please consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle

 

[Lizabith]

Thanks again Twin!
Enjoy your beverage (you earned it)