Google Chrome Adware Not Remove. HELP!

Discussion in 'Malware Removal Assistance For Windows' started by Ramsicake, Jun 13, 2017.

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  1. Ramsicake

    Ramsicake New Member

    Jun 13, 2017
    4
    0
    Philippines
    Windows 7
    Malwarebytes
    Operating System:
    Windows Vista
    Are you using a 32-bit or 64-bit operating system?:
    I don't know!
    Infection date and initial symptoms:
    Pop-ups keep on appearing whenever i click on something. Unwanted malicious pop-ups.
    Current issues and symptoms:
    Pop-ups still there.
    Steps taken in order to remove the infection:
    Downloaded, malware bytes, hitman pro, zemana, and chrome cleanup tool. Did everything https://malwaretips.com/blogs/remove-adware-from-chrome/.
    Logs added to help request:
    • FRST.txt
    • Addition.txt
    Hi,

    I hope you can help me out. This has been going on for months now, and we still can't remove the adwares off on google chrome.

    Please advise if you need some screenshots of the problem itself.

    Here's one for example, sorry.

    [​IMG]

    [​IMG]

    Thank you so much for your assistance.
     

    Attached Files:

  2. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,270
    2,623
    Malware Removal, Gaming
    Windows 7
    ESET
    Hello,


    [​IMG] Fix with Farbar Recovery Scan Tool

    [​IMG] This fix was created for this user for use on that particular machine. [​IMG]
    [​IMG] Running it on another one may cause damage and render the system unstable. [​IMG]

    Download attached fixlist.txt file and save it to the Desktop:

    Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • Press the Fix button just once and wait.
    • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

    Please attach it to your reply.
     

    Attached Files:

  3. Ramsicake

    Ramsicake New Member

    Jun 13, 2017
    4
    0
    Philippines
    Windows 7
    Malwarebytes
    Here's the result.
     

    Attached Files:

  4. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,270
    2,623
    Malware Removal, Gaming
    Windows 7
    ESET
    How is your computer behaving now?
     
  5. Ramsicake

    Ramsicake New Member

    Jun 13, 2017
    4
    0
    Philippines
    Windows 7
    Malwarebytes
    It's still there. :( It seems that it's only affecting google chrome, I tried using mozilla. Those adwares are not there.
     
  6. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,270
    2,623
    Malware Removal, Gaming
    Windows 7
    ESET
  7. Ramsicake

    Ramsicake New Member

    Jun 13, 2017
    4
    0
    Philippines
    Windows 7
    Malwarebytes
    Done it. For 3x to make sure. But unfortunately, it's still there.

    Anyway, thank you so much for your help.
     
  8. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,270
    2,623
    Malware Removal, Gaming
    Windows 7
    ESET
    Can you reinstall Chrome without logging into your Chrome account?
     
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