Newbie with a problem, (many actually, but only one for this group-lol). I just contracted a fake technical help screen it is red and says it is from Microsoft Edge. They claim that they need my account name and password and also I can take care of this by calling an 844 number. I just shutdown and reboot. Eventually it comes back again. Does anyone know how to get rid of it? It freezes up my screen. I have run Windows defender and Avast Premium, but they are not finding it. I am running Windows 10. Thanks for your time and any help you may provide.
Hello all of you helpful people!
- Thread starter Mendel71
- Start date
- Apr 28, 2015
- 8,910
Welcome to MWTips and thanks for joining ! hope You enjoy our community ! 
Feel free to read the forum rules: Code of Conduct
Please post Your case in this section: Malware Removal Assistance For Windows
Feel free to read the forum rules: Code of Conduct
Please post Your case in this section: Malware Removal Assistance For Windows
Quantum777
Level 2
- Jul 28, 2012
- 63
- Mar 29, 2018
- 7,613
- Oct 31, 2014
- 1,712
- Jan 28, 2018
- 2,464
Hello! I think the best way is to follow @harlan4096 advice. Welcome!
- Oct 2, 2011
- 1,553
Hello and welcome to MalwareTips!. I hope you get your problem fixed.
- May 16, 2018
- 1,363
Welcome Mendel71.
A quick initial approach--
-Scan with Malwarebytes Free, delete any finds
-Scan with Adwcleaner Free (also from Malwarebytes)
www.malwarebytes.com
If those don't find and delete the issue, scan with..
-Norton Power Eraser (Free)
support.norton.com
If none of that works, open up a ticket with @TwinHeadedEagle in the malware removal section of MT. He can guide you through the steps to clean malware.
And don't forget to buy him a beer.
A quick initial approach--
-Scan with Malwarebytes Free, delete any finds
-Scan with Adwcleaner Free (also from Malwarebytes)
AdwCleaner 2023 - Free Adware Cleaner & Removal Tool | Malwarebytes
Download Malwarebytes AdwCleaner 2023 for free to remove adware, bloatware, unwanted toolbars, and other potentially unwanted programs (PUPs) from your Windows PC. AdwCleaner destroys adware and restores your PC's performance.
www.malwarebytes.com
If those don't find and delete the issue, scan with..
-Norton Power Eraser (Free)
Download and run Norton Power Eraser - Free virus and malware removal tool for Windows
Norton Power Eraser (NPE) is a free virus removal tool for Windows. It detects and removes viruses, malwares, spywares, trojans and threats from your computer.
support.norton.com
If none of that works, open up a ticket with @TwinHeadedEagle in the malware removal section of MT. He can guide you through the steps to clean malware.
And don't forget to buy him a beer.
Welcome to our great community here at MT @Mendel71 ! We are happy you are here.
Have a great day!
~Brian
Have a great day!
~Brian
- Dec 18, 2014
- 266
I wouldn't rely on any scan that needs to run on Windows (the software and links can easily get hijacked and stopped by malware), get a scanner that runs outside Windows (something like Kaspersky Rescue Disk).
- Feb 22, 2013
- 451
- Oct 23, 2012
- 12,527
Welcome to MT! Thanks for joining the community
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