Hello
@Isabel Huizi Castillo
Let's see what's going on:
STEP 1: Let's check if there any malicious profiles installed on your Mac:
- From the Apple menu, select System Preferences.
- When the System Preferences window opens, search for the Profiles icon.
If there isn’t a Profiles icon, you don’t have any profiles installed, which is normal and you can continue with the next steps.
- If there’s a Profile icon, click on it and select any suspicious profile that you want to remove, and then press the – (minus) button. Click Remove to remove the profile.
STEP 2: Run a scan with Malwarebytes
- Please download Malwarebytes for Mac Free Edition.
- Double-click Malwarebytes-Mac-4.x.x.x.pkg and follow the prompts to install the program.
- When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen.
- Click on the Get started button.
- Click Scan to start a Threat Scan.
- When the scan is finished click Quarantine to remove the found threats.
- Reboot the computer if prompted to complete the removal process.
STEP 3: Reset Chrome policies
- Open a new Terminal window: Finder > Go > Utilities > Terminal
- Enter the following commands, pressing enter after each line:
Code:
defaults write com.google.Chrome HomepageIsNewTabPage -bool false
defaults write com.google.Chrome NewTabPageLocation -string "https://www.google.com/"
defaults write com.google.Chrome HomepageLocation -string "https://www.google.com/"
defaults delete com.google.Chrome DefaultSearchProviderSearchURL
defaults delete com.google.Chrome DefaultSearchProviderNewTabURL
defaults delete com.google.Chrome DefaultSearchProviderName
defaults delete com.google.Chrome ExtensionInstallSources
- Next, let's reset Chrome to its default settings
- On your computer, open Chrome.
- At the top right, click More (the 3 vertical dots) > Settings.
- At the bottom, click Advanced. Under "Reset Settings," click Restore settings to their original defaults > Reset Settings.
Let me know the results for each step.