HELP: all of my browsers are infected with a trojan virus, they open up different tabs and pages in every browser i cant get rid of them

[tringa]

hello, i have read the Mandatory preparation guide: Malware Bytes keeps telling me i dont have an issue so i ran FRST. here are my logs. can anyone please help me?

 

[tringa]

hello, i have read the Mandatory preparation guide: Malware Bytes keeps telling me i dont have an issue so i ran FRST. here are my logs. can anyone please help me?

 

[nasdaq]

Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

If Chrome is Synced with other Devices reset it.

Chrome Secure Preferences detection always returns

Browser-related remediation (especially concerning preference/configuration files) can be particularly troublesome given the safeguards built into the browsers, along with syncing mechanisms and other complications associated with Internet browsers. The issue you're experiencing is likely caused ...

forums.malwarebytes.com

Sign in & sync in Chrome - Computer - Google Chrome Help

When you sign in to Chrome with your Google Account, you can get your info on all your devices and use additional Chrome features. When you sign in You can get your bookmarks, passwords, and

support.google.com

Execute the suggested fix.

Restart the computer normally.
===========

Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

Before you post the Fixlist.txt do this cleaning.

Clean the Windows Defender Quarantine folder.

How to: Delete quarantined files.

Restore quarantined files in Microsoft Defender Antivirus

You can restore quarantined files and folders in Microsoft Defender Antivirus.

docs.microsoft.com

Follow the directives on the page to delete all the files in the quarantine folder.

Restart the computer when done.
<<<>>>

Please post the Fixlog.txt and let me know what problem persists.

 

[tringa]

hello, here is my fixlog.txt... the problem is still the same, tabs open up at the same time in every browser. they are a malware based on their url and my searches for example vi.liveen.vn (dont click on it its a malware), they redirect me to 18+ pages and weird websites.

 

[nasdaq]

Hi,

Please download and run both programs and post the logs for my review.

Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)
There are 3 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.

rkill.exe
rkill.com
rkill.scr

It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested on another computer and then transfer them to the desktop of the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.

When completed it will create a log. Please post the content on your next reply.
===

Microsoft Safety Scanner - MSERT.exe

Please make sure you have the latest Windows 10 updates before proceeding.


Please set File Explorer to SHOW ALL folders, all files, including Hidden ones.
Please use this Guide for Windows 10 or 11. https://support.microsoft.com/en-us...d-folders-in-windows-97fbc472-c603-9d90-91d0-
Follow the instructions.

Then Download the Microsoft Scanner for this site:

Microsoft Safety Scanner Download

Get the Microsoft Safety Scanner tool to find and remove malware from Windows computers.

learn.microsoft.com

Launch MSERT.exe
Accept the agreement terms of Microsoft
Select CUSTOM scan
Look on Scan Options & select CUSTOM scan & then select the C drive to be scanned.

Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be.

Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run.
Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those.
We only rely on the end result that is on the log-report-file.


This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.)

The log is named MSERT.log

the log will be at

Windows\debug\msert.log
Please attach that log with your reply

p.s.
There are more information for you to read in the download link.

<<<>>>

 

[tringa]

hello again, thanks for your reply, here are the logs, please advise me on what to do further

 

[nasdaq]

Hi,

Sophos Virus Removal Tool

Please download Sophos Virus Removal Tool and save it to your computer's Desktop.

• Right-click the icon and select Run as administrator.[/*]
• Click Yes to accept any security warnings that may appear.[/*]
• Click the Next button.[/*]
• Select 'I accept the terms in the license agreement', then click Next twice.[/*]
• Click the Install button and wait until the installation is complete.[/*]
• Click the Finish button. The tool created a shortcut icon on the Desktop of your computer.[/*]
• Now, double-click the Sophos Virus Removal Tool shortcut icon to run the tool.[/*]
• Click Yes to accept any security warnings that may appear.[/*]
• After it updates and a "Start Scanning" button appears in the lower right:
  • Disconnect from the Internet or physically unplug your Internet cable connection.[/*]
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.[/*]
  • Temporarily disable your anti-virus and real-time anti-spyware protection.[/*]
  [/*]

• Click the "Start Scanning" button in the lower right to start the scan.[/*]
• After starting the scan, do not use the computer until the scan has completed.[/*]
• When finished, if it detected anything there will be a "Start Clean-up" button, click it and allow it to finish.[/*]
• When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.[/*]
• If any threats are found click Details, then View Log file (bottom left-hand corner).[/*]
• Copy and paste its contents in your next reply and note any errors encountered.[/*]
• Close the Notepad document, close the Threat Details screen, then click Start cleanup.[/*]
• Click Exit to close the program.[/*]
• If no threats were found, please confirm that result.[/*]

Note: Whenever necessary, the log will be in the following location:

Windows Vista and above:
C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs\SophosVirusRemovalTool.log

Please post the contents of the log in your next reply and note any errors encountered.
===

If the problem persists and the Browser is being directed to some other URL please copy the/these URLs and post them for my review.

p.s.
Please make sure that none of your browsers and Synced with other devices. Important.

 

[tringa]

Thanks a lot for your help they are gone now.

Can i delete the thread in anyway, or make it private or something? This wasn’t my laptop and I don’t want this data to be public on the internet?

 

[nasdaq]

Hi,

Goo news.

I can only close this topic.

You should contact the Administrator of this forum and see if he agrees that the topic can be deleted.

Use this Contact link and someone in authority will answer you.

Contact us

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