Help me with GoSave malware removal please

[MarcyLeanne]

Hi, I am also seeking assistance with the removal of the GoSave malware on my Chrome Browser. I have tried deleting it several times and have run a full scan with my paid subscription to Kaspersky Anti-Virus to no avail. I am running Windows 8 on an HP Pavilion g6 laptop. Please help!

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[MarcyLeanne]

this is what popped up after I ran that script:



Zoek.exe v5.0.0.0 Updated 24-11-2014
Tool run by Marco on Mon 11/24/2014 at 13:59:01.73.
Microsoft Windows 8 6.2.9200 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Marco\Downloads\zoek.exe [Scan all users] [Script inserted]

===== Runcheck 14:02:02.45 =====

--- Create Environment Variables 14:02:04.20

 

[MarcyLeanne]

Well it seems there are still prompts popping up in that window so i'll let it run for a few more minutes. When will I know that it's done scanning?

 

[TwinHeadedEagle]

Did you disable your Antivirus before running Zoek?

 

[MarcyLeanne]

Yes I did. Here are the results:


Zoek.exe v5.0.0.0 Updated 24-11-2014
Tool run by Marco on Mon 11/24/2014 at 13:59:01.73.
Microsoft Windows 8 6.2.9200 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Marco\Downloads\zoek.exe [Scan all users] [Script inserted]

==== System Restore Info ======================

11/24/2014 2:05:16 PM Zoek.exe System Restore Point Created Succesfully.

==== Empty Folders Check ======================

C:\PROGRA~2\Yahoo! deleted successfully
C:\PROGRA~2\COMMON~1\BSD deleted successfully
C:\PROGRA~2\COMMON~1\Symantec Shared deleted successfully
C:\Program Files\Webroot deleted successfully
C:\Program Files\WinRAR deleted successfully
C:\PROGRA~3\Oracle deleted successfully
C:\Users\Marco\AppData\Roaming\EncryptStick deleted successfully
C:\Users\Marco\AppData\Roaming\uTorrent deleted successfully
C:\Users\Marco\AppData\Local\Adobe deleted successfully

==== Deleting CLSID Registry Keys ======================

HKEY_USERS\S-1-5-21-383990237-397133318-26796137-1002\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9} deleted successfully
HKEY_USERS\S-1-5-21-383990237-397133318-26796137-1002\Software\Microsoft\Internet Explorer\SearchScopes\{278A56BD-83F3-482F-9D2B-C317A96B7FDE} deleted successfully
HKEY_USERS\S-1-5-21-383990237-397133318-26796137-1002\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{7DB69DCF-10A-4301-824C-DD3D6C801426} deleted successfully
HKEY_USERS\S-1-5-21-383990237-397133318-26796137-1002\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{BDDA4B5-4ABB-45DF-9051-CB49D84AD9AE} deleted successfully
HKEY_USERS\S-1-5-21-383990237-397133318-26796137-1002\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{C8AAE704-BF52-48F1-BCEB-B13C9D5B142E} deleted successfully
HKEY_USERS\S-1-5-21-383990237-397133318-26796137-1002\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D1547CCB-D004-4F57-A7EF-ECE244C3ED2} deleted successfully
HKEY_USERS\S-1-5-21-383990237-397133318-26796137-1002\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F4E39681-15F8-4fda-B8A3-B5C98378F2F3} deleted successfully

==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== Batch Command(s) Run By Tool======================


==== Deleting Files \ Folders ======================

C:\PROGRA~3\bfjlgfpdlldlifohofggnmjpmlgbgfag deleted
C:\PROGRA~3\13167903134269540989 deleted
C:\Users\Marco\.android deleted
C:\Users\Marco\AppData\Roaming\Yahoo! deleted
C:\PROGRA~3\APN deleted
C:\PROGRA~3\BSD deleted
C:\Users\Marco\AppData\Local\CRE deleted
C:\Users\Marco\AppData\Local\tbccint deleted
C:\Users\Marco\AppData\Local\NativeMessaging deleted
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\SearchProtect deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Shopping and Services deleted
C:\Users\Marco\AppData\LocalLow\TB deleted
C:\Windows\SysNative\config\systemprofile\Searches deleted
C:\Windows\Syswow64\SearchProtect deleted

==== Firefox Extensions Registry ======================

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox\Extensions]
"online_banking@kaspersky.com"="C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 15.0.0\FFExt\online_banking@kaspersky.com" [11/19/2014 01:53 PM]

==== Chromium Look ======================

HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
bcfjehbfanfhgoehogmbiebedkidedjb - C:\Users\Marco\AppData\Local\CRE\bcfjehbfanfhgoehogmbiebedkidedjb.crx[]
dbhjdbfgekjfcfkkfjjmlmojhbllhbho - https://chrome.google.com/webstore/detail/dbhjdbfgekjfcfkkfjjmlmojhbllhbho[]

HKEY_CURRENT_USER\SOFTWARE\Google\Chrome\Extensions
bcfjehbfanfhgoehogmbiebedkidedjb - C:\Users\Marco\AppData\Local\CRE\bcfjehbfanfhgoehogmbiebedkidedjb.crx[]
lmjegmlicamnimmfhcmpkclmigmmcbeh - No path found[]

Google Voice Search Hotword (Beta) - Marco\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
Google Drive App Launcher - Marco\AppData\Local\Google\Chrome\User Data\Default\Extensions\lmjegmlicamnimmfhcmpkclmigmmcbeh

==== Chromium Startpages ======================

C:\Users\Marco\AppData\Local\Google\Chrome\User Data\Default\Preferences
"homepage": "http://www.search.ask.com/?gct=hp",
"homepage": "http://www.google.com/",
"startup_urls": [ "http://www.google.com/" ],


==== Chromium Fix ======================

C:\Users\Marco\AppData\Local\Google\Chrome\User Data\Default\Extensions\dbhjdbfgekjfcfkkfjjmlmojhbllhbho deleted successfully

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://g.msn.com/HPNOT13/1"

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://g.msn.com/HPNOT13/1"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="http://www.bing.com/search?q={searchTerms}&form=IE10TR&src=IE10TR&pc=HPNTDFJS"
{D944BB61-2E34-4DBF-A683-47E505C587DC} eBay Url="http://rover.ebay.com/rover/1/711-154371-11896-2/4"

==== Deleting Registry Keys ======================

HKEY_LOCAL_MACHINE\Software\wow6432node\Policies\Google deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\wow6432node\Google\Chrome\Extensions\bcfjehbfanfhgoehogmbiebedkidedjb deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\wow6432node\Google\Chrome\Extensions\dbhjdbfgekjfcfkkfjjmlmojhbllhbho deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions\dbhjdbfgekjfcfkkfjjmlmojhbllhbho deleted successfully
HKEY_CURRENT_USER\SOFTWARE\Google\Chrome\Extensions\bcfjehbfanfhgoehogmbiebedkidedjb deleted successfully

==== Empty IE Cache ======================

C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Marco\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Marco\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully

==== Empty FireFox Cache ======================

No FireFox Profiles found

==== Empty Chrome Cache ======================

C:\Users\Marco\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

Java Cache cleared successfully

==== C:\zoek_backup content ======================

C:\zoek_backup (files=166 folders=81 8417055 bytes)

==== Empty Temp Folders ======================

C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\Marco\AppData\Local\Temp will be emptied at reboot
C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\Windows\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\Windows\Temp successfully emptied
C:\Users\Marco\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== EOF on Mon 11/24/2014 at 14:40:40.65 ======================

 

[MarcyLeanne]

Yes it seems to have worked, I have had no problems so far. Thank you to both of you!

 

[TwinHeadedEagle]

Good. Is everything fine now?

I would suggest to reinstall Chrome because it is often altered by malware.