Help needed

Discussion in 'Malware Removal Assistance For Windows' started by Gummie, Jun 1, 2017.

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  1. Gummie

    Gummie New Member

    Jun 1, 2017
    5
    0
    Melbourne
    Windows 10
    Malwarebytes
    Operating System:
    Windows 10
    Are you using a 32-bit or 64-bit operating system?:
    64-bit (x64)
    Infection date and initial symptoms:
    2-Apr 2017
    Tabs keep opening up on their own( 'how to get help in windows 10 )
    Current issues and symptoms:
    Microsoft edge opens up automatically with a lot of tabs , opens up again after closing
    Steps taken in order to remove the infection:
    Tried
    - Malware Bytes , Hitman Pro , Norton Antivirus and a lot other .
    - re-installed my windows . Almost done everything to remove it but does not work.
    Logs added to help request:
    • I did not upload the FRST logs (I understand that this will increase the time need it to clean-up the PC)
    Hi,
    I have almost tried everything to fix up this issue in my laptop which keeps up opening tabs on Microsoft edge 'how to get help in windows 10 repeatedly . But its not going anywhere .
     
  2. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,562
    2,641
    Malware Removal, Gaming
    Windows 7
    ESET
    Hello,


    Please download Farbar Recovery Scan Tool and save it to your desktop.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them.
    Only one of them will run on your system, that will be the right version.


    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.

      [​IMG]
    • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
     
  3. Gummie

    Gummie New Member

    Jun 1, 2017
    5
    0
    Melbourne
    Windows 10
    Malwarebytes
    Hi There,
    Thanks for getting back to me .
    I have uploaded the logs.
     

    Attached Files:

  4. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,562
    2,641
    Malware Removal, Gaming
    Windows 7
    ESET
    I don't see infection on your PC. Is this happening in all browsers?
     
  5. Gummie

    Gummie New Member

    Jun 1, 2017
    5
    0
    Melbourne
    Windows 10
    Malwarebytes
    Yeah It was happening on all browsers but I deleted them and re-installed the windows but now its happening on Microsoft Edge . Its not going anywhere .
     
  6. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,562
    2,641
    Malware Removal, Gaming
    Windows 7
    ESET
  7. Gummie

    Gummie New Member

    Jun 1, 2017
    5
    0
    Melbourne
    Windows 10
    Malwarebytes
    Hi there ,
    I have followed your instructions but the freaking problem is still there . I am sure its a virus as it did not happen before . It only started happening when I visited cyro.se and tried to download a video file using one of the mirror links below .
    Any more suggestions would be appreciated .
    Thanks
     
  8. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,562
    2,641
    Malware Removal, Gaming
    Windows 7
    ESET
    Is it only a problem with Edge?
     
  9. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,562
    2,641
    Malware Removal, Gaming
    Windows 7
    ESET
    Is it only a problem with Edge?
     
  10. Gummie

    Gummie New Member

    Jun 1, 2017
    5
    0
    Melbourne
    Windows 10
    Malwarebytes
    No , its happening on every other browser like chrome and opera .
    Once I delete them . It starts happening on Edge
     
  11. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,562
    2,641
    Malware Removal, Gaming
    Windows 7
    ESET
    [​IMG] Scan with Farbar Recovery Scan Tool

    Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • Make sure that Addition.txt option is checked.

      [​IMG]
    • Press Scan button and wait.
    • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
    Please attach report into your next reply.
     
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