Help needed

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Gummie

New Member
Jun 1, 2017
5
0
Operating System
Windows 10
Installed Antivirus
Malwarebytes
#1
Hi,
I have almost tried everything to fix up this issue in my laptop which keeps up opening tabs on Microsoft edge 'how to get help in windows 10 repeatedly . But its not going anywhere .
 

TwinHeadedEagle

Removal Expert
Staff member
Mar 8, 2013
21,987
2,660
Operating System
Windows 10
Installed Antivirus
ESET
#2
Hello,


Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.


  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.


  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
 

TwinHeadedEagle

Removal Expert
Staff member
Mar 8, 2013
21,987
2,660
Operating System
Windows 10
Installed Antivirus
ESET
#4
I don't see infection on your PC. Is this happening in all browsers?
 

Gummie

New Member
Jun 1, 2017
5
0
Operating System
Windows 10
Installed Antivirus
Malwarebytes
#5
Yeah It was happening on all browsers but I deleted them and re-installed the windows but now its happening on Microsoft Edge . Its not going anywhere .
 

Gummie

New Member
Jun 1, 2017
5
0
Operating System
Windows 10
Installed Antivirus
Malwarebytes
#7
Hi there ,
I have followed your instructions but the freaking problem is still there . I am sure its a virus as it did not happen before . It only started happening when I visited cyro.se and tried to download a video file using one of the mirror links below .
Any more suggestions would be appreciated .
Thanks
 

Gummie

New Member
Jun 1, 2017
5
0
Operating System
Windows 10
Installed Antivirus
Malwarebytes
#10
No , its happening on every other browser like chrome and opera .
Once I delete them . It starts happening on Edge
 

TwinHeadedEagle

Removal Expert
Staff member
Mar 8, 2013
21,987
2,660
Operating System
Windows 10
Installed Antivirus
ESET
#11
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.


  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.